Jon Wayne Service Company
San Antonio, TX Mini-Split Installation · #13 of 15 · NATE-certified · 25+ yrs
At a glance
- Google rating
- 4.8★ from 16,935+ reviews
- In business
- 25+ years
- Yelp
- 2.1★ from 305+ reviews
- Services
- 2 Mini-Split Installation services
- Service area
- San Antonio, TX + 1 nearby
Overview
Dedicated mini-split installation and service across San Antonio, per their service pages. Jon Wayne lists NATE-certified technicians on staff. The company advertises a 200-truck fleet and 25+ years of operation. San Antonio summers drive high cooling demand, and Jon Wayne notes same-day responses for heat-related calls. Their site reports a 97% first-visit fix rate for routine service.
Ductless mini-split installation and service across San Antonio and nearby suburbs. NATE-certified technicians, per their site. 200+ trucks and 25+ years serving the area. Flat-rate pricing and financing available, their site notes.
Vouched Score breakdown — 77/100
San Antonio, TX Mini-Split Installation average is 81/100. Ranks #13 of 15 listed Mini-Split Installation providers in San Antonio, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Jon Wayne Service Company compares to the San Antonio average
| Signal | Jon Wayne Service Company | San Antonio avg | Delta |
|---|---|---|---|
| Vouched Score | 77/100 | 81/100 | -4 vs avg |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 16,935+ | 3,000+ | +13937 vs avg |
| Years in business | 25+ | 20+ | +5 vs avg |
What customers say
"I had an excellent experience with Andrew Arce from John Wayne Service Company. Andrew was extremely professional, knowledgeable, and courteous from the moment he arrived. He took the time to thoroughly inspect my HVAC system, explain everything in a way that was easy to understand, and answer all of my questions without rushing. What impressed me most was his honesty and willingness to educate me on how to properl…"
— Lionel De La Rosa · Jun 8, 2026 · Google Reviews"Our water softener went out. Immediately I called Jon Wayne service company since they've taken care of our ac unit, mini splits, electrical and plumbing. Troy came out listened to our issue with existing softener and he also noticed other issues that could have caused my softener and washer valve to go out and recently flooded our laundry room. He wrote up his options that best suited our home and we couldn't say n…"
— James Rodriguez · Dec 23, 2025 · Google Reviews"Renee did maintenance service for our AC and Generator. He provided very, very sound, concise clear information of what he was providing maintenance on, as well as, provided corrective actions as well. He was able to provide a quote on the spot for the corrective actions needed. He truly displayed stellar customer service and support. We are TOTALLY PLEASE with Jon Wayne Service Company. Every technician that ha…"
— Patricia Bush · Jun 3, 2026 · Google Reviews"We are customers for life, had a split pack installed last year, so when our 4 ton AC went out we knew exactly who to call. From start to finish, they were reasonable, honest, reliable, professional, experienced, clean, and gave us multiple options. Great to work with from the front office personnel to the technicians, you are in great hands. You definitely get what u pay for. Well worth it. To name a few.... Pablo…"
— Bill H · Mar 7, 2026 · Google Reviews"If I could give 0 stars I would. Terrible service, they have broken something in my home on the few major maintenance service calls for AC and plumbing. Their techs are inexperienced but friendly. I had a service call just for yearly AC maintenance and they took 6 hours to complete and my unit in my attic was sweating and the outside unit rattled after they left. This was only a 2 year old system that the installed…"
— Allison · May 30, 2026 · Google Reviews"I agreed to purchase a new system and we did the paperwork and financing."
— Verified reviewer · Yelp"My neighbor wanted to overhaul his A/C system and replace everything."
— Verified reviewer · Yelp"Been a member of the Rescue Club for several years and just had my yearly inspections, as well as having a new reverse osmosis system installed."
— Verified reviewer · Yelp"Jon Wayne Service Company is a trusted home services provider offering HVAC, electrical, and plumbing solutionsto homeowners in San Antonio, Stockdale, New Berlin, and the surrounding areas. Since 2001, our name hasstood for convenience, integrity, and honesty values that remain at the heart of every service call. Whether it's A……"
— Verified reviewer · Yelp"Yes, we do service Lennox furnaces. Thank you for asking."
— Verified reviewer · Yelp"Yes they do finance and have programs for people with trouble"
— Verified reviewer · YelpPros & cons
- High Google rating (4.8★ across 16,935+ reviews)
- Long-established (25+ years in business)
Self-reported on their website — not independently verified.
- NATE-certified technicians
- Emergency response: same-day
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Lower Yelp rating than Google (2.1★ vs 4.8★)
- Mixed customer sentiment (score 65/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- If I could give 0 stars I would. Terrible service, they have broken something in my home on the few major maintenance service calls for AC and plumbing. Their techs are inexperienced but friendly. I…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.8★, 16,935+ reviews)
- You value a long-tenured local operator (25+ years in business)
- Reports of workmanship issues or scheduling gaps would be a deal-breaker for you
- Reports of yelp low rating would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Mini-Split Systems
- Emergency HVAC Service
Service area
San Antonio, TX home · Split Install San Antonio, TX home
What Jon Wayne Service Company publishes about pricing
Promotions
-
$25 Off Any Emergency Repair See details
As published: $25 Off Any Emergency Repair See details"…me Electrical Surge Protection System See details $25 Off Any Emergency Repair See details $29 Service Call See details You saw our commerci…"
Pricing model
-
Upfront pricing
As published: Upfront pricing"…grades, and more—all with fast response times and upfront pricing. We take pride in serving neighborhoods across Be…"
Estimates
-
Free estimates
As published: Free estimates"…rtified Technicians. - Upfront, Honest Pricing. - Free Estimates What Customers Say About Jon Wayne Jon Wayne Home…"
Guarantees & credentials
- Licensed professionals
- NATE-certified
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Jon Wayne Service Company?
What are the cons of Jon Wayne Service Company?
When should I choose Jon Wayne Service Company?
When should I consider alternatives to Jon Wayne Service Company?
What is the Vouched Score for Jon Wayne Service Company?
How long has Jon Wayne Service Company been in business?
What does mini split install service typically cost when working with a San Antonio, TX provider like Jon Wayne Service Company?
What pricing terms does Jon Wayne Service Company publish on their website?
Does Jon Wayne Service Company do Mini-Split Systems in San Antonio, TX?
Does Jon Wayne Service Company do Emergency HVAC Service in San Antonio, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Jon Wayne Service Company (this company) |
77/100 | 4.8★ (16,935+) | 25+ | — | 2.1★ | — |
| 84/100 | 4.9★ (2,965+) | 14+ | — | — | — | |
| 77/100 | 5.0★ (310+) | 4+ | A+ ✓ | — | — | |
| 85/100 | 4.7★ (4,030+) | 45+ | — | — | — |
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Profile last updated June 22, 2026.