Elite Air Conditioning and Plumbing
Austin, TX Heat Pump Installation · #13 of 19 · BBB A+ Accredited · 12+ yrs
At a glance
- Google rating
- 4.9★ from 720+ reviews
- In business
- 12+ years
- BBB
- A+ accredited
- Yelp
- 4.4★ from 50+ reviews
- Services
- 1 Heat Pump Installation service
- Service area
- Austin, TX + 1 nearby
Overview
Manual J load calculations appear on Elite Air Conditioning and Plumbing's service list. Elite lists same-day visits and 24/7 emergency response. Elite reports 10+ years serving Austin-area homes and businesses. Austin's long, hot summers drive high cooling demand and frequent tune-ups locally.
Residential and commercial HVAC installs and repairs across Austin, focusing on AC installation and replacements. Manual J load calculations are listed on their service pages. Emergency response is listed as 24/7 with same-day availability advertised. Reports show 10+ years operating in the Austin area.
Vouched Score breakdown — 78/100
Austin, TX Heat Pump Installation average is 79/100. Ranks #13 of 19 listed Heat Pump Installation providers in Austin, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Elite Air Conditioning and Plumbing compares to the Austin average
| Signal | Elite Air Conditioning and Plumbing | Austin avg | Delta |
|---|---|---|---|
| Vouched Score | 78/100 | 79/100 | -1 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 720+ | 3,250+ | -2530 vs avg |
| Years in business | 12+ | 36+ | -24 vs avg |
What customers say
"I had a great experience with Elite Plumbing. Jay came out to resolve an issue for me. He patiently explained what was going on and recommended a course of action with options. I didn’t feel pressured and felt I could trust him. He was respectful and capable. He worked diligently to resolve my issue and kept me in the loop through the process. Glad to have found Jay and Elite to care for my home."
— Terri Hill · Oct 10, 2025 · Google Reviews"Elite installed the HVAC system in the newly built home that we purchased 2 ½ years ago. I signed up for their maintenance program which includes visits for system checks twice per year. We called them out in May ‘25 due to poor system performance in one of the two units. They indicated that there was likely a refrigerant leak, but they could not find it. They added refrigerant and said to keep an eye on it. In…"
— Erik Reichman · Nov 18, 2025 · Google Reviews"I always recommend Elite as the go to for HVAC and Plumbing service, both commercially and residential. Their work is top notch, they care about their customers, and they never take advantage or sell you things you don't need. They've absolutely saved me money, time, and heart ache over the years. Special shout out to Gabe, who came over today to help me with my steam unit! He was great!"
— Dino Crupi · Mar 6, 2026 · Google Reviews"Had Eric Nanez and one of the trainers come out same day due to a leak in our kitchen sink. They were both so professional and explained everything to me really clearly. Another great experience with Elite."
— Amanda Malesa · Jan 30, 2026 · Google Reviews"I’ve never seen such careless driving from a company vehicle. Cut me off, no signal, and swerving between lanes. Completely unacceptable. Do better."
— Jordan · Apr 22, 2026 · Google Reviews"Kyle came to our house and did a VERY thorough evaluation of our system and the duct work."
— Verified reviewer · Yelp"Our experience with Elite, and specifically Jason Goodman, was better than anything we could have hoped for."
— Verified reviewer · Yelp"My stepdad is an HVAC tech in Arizona so he gave me a list of questions to ask and Ryan answered all of them."
— Verified reviewer · Yelp"AC Technician came on time and did a good job repairing my AC on 8.15."
— Verified reviewer · BBB"Elite's crew is top notch! I will only use them for all of my property HVAC and plumbing repairs and replacements."
— Verified reviewer · BBB"We had a great experience with Elite! was extremely helpful and professional."
— Verified reviewer · BBBPros & cons
- High Google rating (4.9★ across 720+ reviews)
- Long-established (12+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Financing available
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Elite installed the HVAC system in the newly built home that we purchased 2 ½ years ago. I signed up for their maintenance program which includes visits for system checks twice per year. We called t…
- I’ve never seen such careless driving from a company vehicle. Cut me off, no signal, and swerving between lanes. Completely unacceptable. Do better.
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.9★, 720+ reviews)
- Reports of delayed repairs would be a deal-breaker for you
Services
- Emergency HVAC Service
Service area
Austin, TX home · Pump Install Austin, TX home
Guarantees & credentials
- Licensed
- Licensed technicians
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Elite Air Conditioning and Plumbing?
When should I choose Elite Air Conditioning and Plumbing?
When should I consider alternatives to Elite Air Conditioning and Plumbing?
What is the Vouched Score for Elite Air Conditioning and Plumbing?
Is Elite Air Conditioning and Plumbing BBB accredited?
How long has Elite Air Conditioning and Plumbing been in business?
What does heat pump installation service typically cost when working with a Austin, TX provider like Elite Air Conditioning and Plumbing?
Does Elite Air Conditioning and Plumbing do Emergency HVAC Service in Austin, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Elite Air Conditioning and Plumbing (this company) |
78/100 | 4.9★ (720+) | 12+ | A+ ✓ | 4.4★ | — |
| 86/100 | 4.8★ (3,900+) | 85+ | — | 2.1★ | — | |
| 78/100 | 5.0★ (210+) | — | — | — | — | |
| 85/100 | 5.0★ (860+) | 32+ | — | — | — |
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Profile last updated June 24, 2026.