Fox Service Company
Austin, TX Heat Pump Installation · #10 of 19 · BBB A+ Accredited · 50+ yrs
At a glance
- Google rating
- 4.8★ from 5,350+ reviews
- In business
- 50+ years
- BBB
- A+ accredited
- Yelp
- 2.8★ from 225+ reviews
- Services
- 2 Heat Pump Installation services
- Service area
- Austin, TX + 1 nearby
Overview
Ducted air-source heat pump installation listed on the company's service pages. Years in business exceed five decades. Austin's summer heat makes reliable cooling capacity essential locally. Reviewers frequently note timely arrivals and clear on-site communication.
Ducted air-source heat pump installation across Austin, focused on central systems. Years in business: 50+ years serving Central Texas. Free estimates advertised on select HVAC services. Emergency response available 24/7 (advertised).
Vouched Score breakdown — 79/100
At the Austin, TX Heat Pump Installation average (79/100). Ranks #10 of 19 listed Heat Pump Installation providers in Austin, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Fox Service Company compares to the Austin average
| Signal | Fox Service Company | Austin avg | Delta |
|---|---|---|---|
| Vouched Score | 79/100 | 79/100 | matches city average |
| Google rating | 4.8★ | 4.8★ | matches city average |
| Review volume | 5,350+ | 3,250+ | +2097 vs avg |
| Years in business | 50+ | 36+ | +14 vs avg |
What customers say
"Project Foreman Evaluation: Caswell House Renovation Reflection on John Price's Role as Foreman I wanted to take a moment to gather my thoughts on how John performed as the foreman of our project at the Caswell House. Background of the Caswell House. As you may or may not know, the Caswell House, located at 1404 West in downtown Austin, was built in 1899. Over the decades, it has changed ownership several times. S…"
— Kelly Treybig (Treybiggelsworth) · Mar 27, 2026 · Google Reviews"We had an incredibly poor experience with this company when our AC broke and our house was over 85 degrees with a newborn. Over two days, they repeatedly misdiagnosed the problem and attempted to escalate the costs. The first day, a technician claimed the issue was just a dirty air filter, which solved nothing. The second day, a different technician showed me a photo of a "dirty blower" and quoted over $12,000 for …"
— P S · May 25, 2026 · Google Reviews"I had a fantastic experience with Fox Services. Elizabeth and her team were professional, responsive, and detail-oriented from start to finish. They did excellent work on our replacing the HVAC duct system. My husband works from home and stated he didn't even hear them working. How respectful and professional is that. WOW! Communication was clear throughout the project, they showed up when they said they would, a…"
— Marla Marker · Mar 7, 2026 · Google Reviews"Incredible job! The job was completed way faster than the estimated timeframe. Both Josh and Jeremiah were very efficient and it seemed as though they have been paired up for a while based on how well they communicated with each other. They were also very thorough with the job, double checking and triple checking their work to make sure everything was within manufacture specs, all while providing me with updates t…"
— Eddy Ortiz · Jun 11, 2026 · Google Reviews"The technicians arrived exactly on time prepared to work. They knew what to do and started straight away. They freely answered questions about the process and fully explained what they were doing. They were pleasant and respectful. At the end of the day, after busting their butts in a furnace of an attic, they were still pleasant to talk with. I can highly recommend this crew that installed my new system!"
— Henry Kelley · Jun 4, 2026 · Google Reviews"Rodney was everything I look for in an employee: knowledgeable, friendly, competent, and efficient."
— Verified reviewer · Yelp"Cary was awesome, he came out and did not try to sell us anything that we didn't need, and for us it was a no brainer!"
— Verified reviewer · Yelp"Joey Tice, project manager, met with us to discuss the issues that we were having with our HVAC system."
— Verified reviewer · Yelp"Fox Service Company is a locally grown service organization offering Residential and Light Commercial HVAC,Plumbing, Electrical services with no extra fees for evenings or weekends. For over 40 years we have beenservicing the needs of our friends and neighbors in the Central Texas community. Our company was built on the pr……"
— Verified reviewer · Yelp"PAID $14,000 for an Lennox system ONLY 2 YEARS AGO. installed and serviced it."
— Verified reviewer · BBBPros & cons
- High Google rating (4.8★ across 5,350+ reviews)
- Long-established (50+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 24/7
- Financing available
- Free estimates
- Lower Yelp rating than Google (2.8★ vs 4.8★)
- Mixed customer sentiment (score 65/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- We had an incredibly poor experience with this company when our AC broke and our house was over 85 degrees with a newborn. Over two days, they repeatedly misdiagnosed the problem and attempted to esca…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.8★, 5,350+ reviews)
- You value a long-tenured local operator (50+ years in business)
- Reports of upsell pressure would be a deal-breaker for you
- Reports of billing dispute would be a deal-breaker for you
- Reports of cross-platform divergence would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Austin, TX home · Pump Install Austin, TX home
What Fox Service Company publishes about pricing
Maintenance plans
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Comfort Club
As published: Comfort Club"…nty Registration Apply For Financing Careers Home Comfort Club Join Our Team Blog Schedule Service Media Inquiri…"
Estimates
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Free estimates
As published: Free estimates"…plumbing needs. Call today to get started with a free estimate! Your Partner in Home Services Since 1972 For ove…"
Contact & hours
Frequently asked questions
What are the pros of Fox Service Company?
What are the cons of Fox Service Company?
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When should I consider alternatives to Fox Service Company?
What is the Vouched Score for Fox Service Company?
Is Fox Service Company BBB accredited?
How long has Fox Service Company been in business?
What does heat pump installation service typically cost when working with a Austin, TX provider like Fox Service Company?
What pricing terms does Fox Service Company publish on their website?
Does Fox Service Company do Heat Pump Service in Austin, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Fox Service Company (this company) |
79/100 | 4.8★ (5,350+) | 50+ | A+ ✓ | 2.8★ | — |
| 74/100 | 4.7★ (1,635+) | 18+ | A+ ✓ | 3.3★ | — | |
| 80/100 | 4.8★ (17,165+) | 27+ | A- ✓ | 2.6★ | — | |
| 84/100 | 4.7★ (6,405+) | 72+ | A+ ✓ | — | — |
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Profile last updated June 24, 2026.