Western States Home Services

Mesa, AZ Heat Pump Installation · #4 of 16 · BBB A+ Accredited · 18+ yrs

4.9 · 1,505+ Google reviews · 📍 3065 N Norfolk, Mesa, AZ 85215, USA
VOUCHEDSCOREEXCELLENT89/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 18+ years in business BBB A+ · Accredited Review sentiment: 95/100

At a glance

Google rating
4.9★ from 1,505+ reviews
In business
18+ years
BBB
A+ accredited
Services
2 Heat Pump Installation services
Service area
Mesa, AZ + 1 nearby

Overview

Editorial review

Heat-pump installs emphasized, with ducted air-source work listed. Western States states Carrier Factory Authorized and Trane Factory Authorized status. The company lists financing specials, including no-interest, no-payments offers through July 31, 2026. Mesa's desert heat makes efficient sizing and same-day service important locally. Google reviews describe punctual technicians and detailed diagnostic notes.

Ducted air-source heat pump installation for Mesa and the Valley of the Sun. Manufacturer Dealer: Carrier Factory Authorized and Trane Factory Authorized Dealer. Financing: lists no-interest, no-payments specials through July 31, 2026. Emergency service: advertises same-day response.

Vouched Score breakdown — 89/100

Above the Mesa, AZ Heat Pump Installation average of 83/100. Ranks #4 of 16 listed Heat Pump Installation providers in Mesa, AZ.

BBB Rating 100 3%
Editorial Review 89 42%
Google Rating 97 16%
Review Recency 100 5%
Local Search Rank 69 8%
Review Sentiment 95 14%
Years in Business 70 4%
Google Review Volume 86 8%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Western States Home Services compares to the Mesa average

Across 16 vetted heat pump install providers in Mesa, AZ.

SignalWestern States Home ServicesMesa avgDelta
Vouched Score 89/100 83/100 +6 vs avg
Google rating 4.9★ 4.9★ matches city average
Review volume 1,505+ 1,400+ +104 vs avg
Years in business 18+ 23+ -5 vs avg

What customers say

Reviewers praise: punctualitytechnical knowledgethorough diagnosticscourteous crews
Recent Google reviews
★★★★★

"Yonathan and his crew did an excellent job installing a new unit in our home. Very polite, very knowledgeable, and very efficient. They were done an hour earlier than they originally told me. Excellent service from start to finish!"

— Jacob Sampson · Jan 9, 2026 · Google Reviews
★★★★★

"Kevin from Western States came out to do a tune-up on our HVAC systems as part of our maintenance contract, and he was excellent. He took the time to clearly explain what he was seeing, what was working well, and what might need attention down the road — all in a way that was easy to understand and not at all pushy. I really appreciated how thorough and transparent he was, which allowed me to make informed decisions…"

— Aimee Matchette · Jan 29, 2026 · Google Reviews
★★★★★

"Kevin is very professional I appreciate his attention to detail and honesty. He was here to do a plumbing check and I asked him to look at some concerns I had. He gave me a quote and did not pressure me at all into making repairs immediately however did explain the necessity. Thank you Kevin"

— Heather Hickman · Jun 11, 2026 · Google Reviews
★★★★★

"Excellent service, knowledgeable technician, Tanner. He serviced my unit and replaced the motor and the contacts and a couple other things, without braking the bank, as well as hosing off the unit after he was finished. Excellent job, took his time did it right and double checked his work. Made Recommendations as to what should happen. He is a very kind and considerate young man. I would highly recommend this com…"

— Anne B · Apr 23, 2026 · Google Reviews
★★★★★

"I've been a customer of Western States since 2009. They have done a lot (A LOT) of work for me - from AC to Insulation and Sealing to plumbing. They are of very high integrity and quality. Steve, who I worked with in the beginning is an outstanding guy and has since been promoted. Kevin, the most recent tech to come out, was kind, considerate and knew his stuff. Highly recommend him and Western. One thing to n…"

— Jeffrey Cox · Dec 31, 2025 · Google Reviews
From around the web

"Western States Home Services replaced our 33 year old HVAC system. The price we found was very reasonable and the installation crew was courteous and efficient."

— Verified reviewer · BBB

"We had come out for our scheduled maintenance check up today. He was punctual and alerted us to an issue that he was able to take care of right away."

— Verified reviewer · BBB

"I had for my plumbing service today. He was very punctual and friendly."

— Verified reviewer · BBB

Pros

Verified strengths
  • High Google rating (4.9★ across 1,505+ reviews)
  • Long-established (18+ years in business)
  • BBB accredited
What this provider advertises

Self-reported on their website — not independently verified.

  • Authorized Trane Factory Authorized Dealer
  • Emergency response: same-day
  • Financing available
  • Free estimates

When to choose them

Choose them if
  • You need heat pump replacement
  • You need same-day or after-hours service
  • You want manufacturer-warranty installation work
  • You need to finance the work
  • You prefer a family-owned operation

Services

Service area

Mesa, AZ home · Pump Install Mesa, AZ home

Office: 3065 N Norfolk, Mesa, AZ 85215, USA

Neighborhood: 3065 N Norfolk, Mesa, AZ 85215, USA

What Western States Home Services publishes about pricing

Maintenance plans

  • $99/mo*
    As published: $99/mo*
    "…e Offer Flexible Financing New AC Units as low as $99/mo* Fund your next project without breaking the bank.…"
  • Membership Program
    As published: Membership Program
    "…No waiting. No wondering. When you’re part of our Membership Program, you jump to the top of the list. It’s the smarte…"
  • Membership Plan
    As published: Membership Plan
    "…and gets it done right. Want More Info About Our Membership Plan? Drop your email below and we’ll send you everyth…"

Contact & hours

📍
🕒
Daily Open 24/7

Frequently asked questions

What are the pros of Western States Home Services?
Based on public records and customer reviews: High Google rating (4.9★ across 1,505+ reviews); Long-established (18+ years in business); BBB accredited; Authorized Trane Factory Authorized Dealer; Emergency response: same-day; Financing available; Free estimates.
When should I choose Western States Home Services?
Choose them if: You need heat pump replacement; You need same-day or after-hours service; You want manufacturer-warranty installation work; You need to finance the work; You prefer a family-owned operation.
What is the Vouched Score for Western States Home Services?
89/100. Top contributing signals: Bbb 100/100+ Review Recency 100/100, Google Rating 97/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
Is Western States Home Services BBB accredited?
Western States Home Services has a BBB rating of A+ and is BBB-accredited.
How long has Western States Home Services been in business?
Western States Home Services has been operating for 18+ years in Mesa, AZ.
What does heat pump install service typically cost when working with a Mesa, AZ provider like Western States Home Services?
Ducted air-source heat pump + air handler, full system typically runs $7,200–$14,350, and geothermal system — premium alternative runs $13,450–$31,400 in Mesa, Arizona. These are area-wide market estimates, not Western States Home Services's quotes. For an exact price, request a written estimate from Western States Home Services.
What pricing terms does Western States Home Services publish on their website?
Western States Home Services's website publishes: $99/mo*. Promotions and plans change — confirm currently-available terms with Western States Home Services before acting.
Does Western States Home Services do Heat Pump Service in Mesa, AZ?
Yes. Western States Home Services lists Heat Pump Service among its services and serves Mesa, AZ and Pump Install Mesa, AZ.
Does Western States Home Services do Emergency HVAC Service in Mesa, AZ?
Yes. Western States Home Services lists Emergency HVAC Service among its services and serves Mesa, AZ and Pump Install Mesa, AZ.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Western States Home Services (this company)
89/100 4.9★ (1,505+) 18+ A+ ✓
84/100 4.8★ (2,415+) 20+
79/100 4.9★ (495+) 15+
81/100 4.9★ (400+) 42+ A+ ✓

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Profile last updated June 23, 2026.