ACE Cooling, Heating, Plumbing and Electrical
Phoenix, AZ Heat Pump Installation · #12 of 18 · 32+ yrs
At a glance
- Google rating
- 4.7★ from 6,965+ reviews
- In business
- 32+ years
- Yelp
- 2.4★ from 25+ reviews
- Services
- 2 Heat Pump Installation services
- Service area
- Phoenix, AZ + 1 nearby
Overview
Free estimates and financing options are listed on ACE's website. ACE lists same-day service availability across Phoenix. ACE states it has served Arizona since 1994, noting 30+ years of operations. Multiple Google reviews praise knowledgeable technicians and tidy job cleanup.
ACE Cooling, Heating, Plumbing and Electrical installs ducted heat pumps and HVAC systems in the Phoenix area. Free estimates are advertised on the company website. Veteran-run ACE lists 30+ years in business since 1994. Same-day service is advertised for urgent HVAC needs.
Vouched Score breakdown — 81/100
Phoenix, AZ Heat Pump Installation average is 82/100. Ranks #12 of 18 listed Heat Pump Installation providers in Phoenix, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How ACE Cooling, Heating, Plumbing and Electrical compares to the Phoenix average
| Signal | ACE Cooling, Heating, Plumbin… | Phoenix avg | Delta |
|---|---|---|---|
| Vouched Score | 81/100 | 82/100 | -1 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 6,965+ | 5,465+ | +1500 vs avg |
| Years in business | 32+ | 39+ | -7 vs avg |
What customers say
"Dave from ACE Plumbing provided excellent customer service in fixing our clogged toilet. He gave me options on cost effective service. He was very professional, knowledgeable and efficient in trouble shooting the issue. He saved me from having to buy a whole new toilet. My 3yr old niece somehow got a cleaning brush stuck in the toilet but Dave was able to get it out. He was also very personable and respectful while …"
— Valerie · Nov 18, 2025 · Google Reviews"They damaged our carport and refuse to even reply back about it, do not trust these people! I saw this guy back into our carport doing some damage, never reported it, I called the company and sent pictures and 3 emails. Said they would get back to me but never heard another word."
— JJ D · Jan 6, 2026 · Google Reviews"The tech was great but one technician was not enough for main water line trench and replacement. It was finished in one day but 10 hours straight into the night could of been avoided with some extra help"
— Robert Green · Jan 6, 2026 · Google Reviews"Nathan was AMAZING he did an awesome job and was very professional and extremely helpful. I will definitely be using ACE for all my heating/cooling, plumbing and electrical need."
— Ryan Anthony · Feb 13, 2026 · Google Reviews"I had a great experience. The technician knew exactly what needed to be done and took care of it. I still feel prices for this work at ridiculously high, but it is what it is and the technician has no control over that. Overall I am pleased with my experience."
— Cathy Walden · Mar 4, 2026 · Google ReviewsPros & cons
- High Google rating (4.7★ across 6,965+ reviews)
- Long-established (32+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: same-day
- Financing available
- Free estimates
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- They damaged our carport and refuse to even reply back about it, do not trust these people! I saw this guy back into our carport doing some damage, never reported it, I called the company and sent pic…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.7★, 6,965+ reviews)
- You value a long-tenured local operator (32+ years in business)
- Reports of communication gaps or property damage would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Phoenix, AZ home · Pump Install Phoenix, AZ home
What ACE Cooling, Heating, Plumbing and Electrical publishes about pricing
Maintenance plans
-
Maintenance Plan
As published: Maintenance Plan"…y! Main Menu FAQ About Us Contact Us Service Area Maintenance Plan Careers Financing Blog Offers Reviews 21-Point Tu…"
Estimates
-
Free estimates
As published: Free estimates"…rt Experts schedule today! Contact us today for a FREE estimate Reach out to ACE’s for all your cooling, heating,…"
Guarantees & credentials
- Licensed electricians
- Licensed
- Licensed and insured
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of ACE Cooling, Heating, Plumbing and Electrical?
When should I choose ACE Cooling, Heating, Plumbing and Electrical?
When should I consider alternatives to ACE Cooling, Heating, Plumbing and Electrical?
What is the Vouched Score for ACE Cooling, Heating, Plumbing and Electrical?
How long has ACE Cooling, Heating, Plumbing and Electrical been in business?
What does heat pump installation service typically cost when working with a Phoenix, AZ provider like ACE Cooling, Heating, Plumbing and Electrical?
What pricing terms does ACE Cooling, Heating, Plumbing and Electrical publish on their website?
Does ACE Cooling, Heating, Plumbing and Electrical do Heat Pump Service in Phoenix, AZ?
Does ACE Cooling, Heating, Plumbing and Electrical do Emergency HVAC Service in Phoenix, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
ACE Cooling, Heating, Plumbing and Electrical (this company) |
81/100 | 4.7★ (6,965+) | 32+ | — | 2.4★ | — |
| 82/100 | 4.7★ (14,140+) | 85+ | — | 2.3★ | — | |
| 86/100 | 4.9★ (9,550+) | 46+ | A+ ✓ | 3.9★ | — | |
| 84/100 | 4.9★ (1,760+) | 17+ | — | — | — |
Listed in
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Profile last updated June 24, 2026.