Donley A/C & Plumbing
Phoenix, AZ Heat Pump Installation · #12 of 18 · BBB A+ Accredited
At a glance
- Google rating
- 4.9★ from 1,205+ reviews
- In business
- 4+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Phoenix, AZ + 1 nearby
Overview
Donley A/C & Plumbing lists ducted air-source heat pump installation on its site. Donley states 50+ years in business. Donley notes free estimates and financing are available. Donley operates across Phoenix's hot, dry climate where proper system sizing matters.
Ducted air-source heat pump installation across Phoenix, AZ. Years in business: 50+ (per their site). Free estimates and financing available (per their site). Same-day emergency response stated (same-day).
Vouched Score breakdown — 81/100
Phoenix, AZ Heat Pump Installation average is 82/100. Ranks #12 of 18 listed Heat Pump Installation providers in Phoenix, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Donley A/C & Plumbing compares to the Phoenix average
| Signal | Donley A/C & Plumbing | Phoenix avg | Delta |
|---|---|---|---|
| Vouched Score | 81/100 | 82/100 | -1 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 1,205+ | 5,465+ | -4263 vs avg |
| Years in business | 4+ | 39+ | -35 vs avg |
What customers say
"The Donley plumber Matthew was on time, friendly, explained the services and options. He was having difficulty clearing our pipes due to the age of them, so he called the drain manager who brought out a camera for no additional fee to see what was happening in the pipe. The drain manager was on the other side of town so it took him about 1 hour to arrive. In the meantime, Matthew kept working on the pipe and finally…"
— Deborah Roether · Mar 2, 2026 · Google Reviews"This review is meant for the HVAC group at Donley. I had no issues with their plumbing division. Further, I had no issues with the quality of any of the installation work, those that showed up at my condo multiple times for the removal of the old HVAC system, then the installation of the new one and then the tweaking of the system after installation. The mechanical work is fine, and the team treated me well at each…"
— Mark Rotondi · Jun 1, 2026 · Google Reviews"First time using Donley for an HVAC repair. Mike called ahead before arrival and then explained the costs up front after he assessed the failure. He was able to make repairs on site as he carries parts available on his truck. This is great as it makes for a quick repair with no delays. Great service and knowledgeable technician. Friendly and respectful. He also explained the company's various maintenance plans whi…"
— Sherry · Mar 31, 2026 · Google Reviews"We trust the honesty & integrity of these guys. Good work every time. Transparent pricing and no aggressive upselling. They always take the time to answer all our questions & concerns. Never felt rushed. We only use Donley for our 2 homes in Phoenix."
— James S · May 7, 2026 · Google Reviews"I own a condo and was having trouble with low water pressure, leaks and a faulty toilet. I called 2 different companies who all claimed the work I needed done was too risky. My neighbor recommended I called Donley and what great advice. There is not enough space here to explain the wonderful and professional actions of my service agent, Seth. He met with me to investigate my issues--which turned out to be faulty car…"
— Nedra King · Feb 18, 2026 · Google Reviews"I used Donley for the first time today. My plumber, provided same day service, diagnosed, and repaired a leaking water valve."
— Verified reviewer · BBB"from Donley is truly amazing! We were dealing with a stressful leak situation and were nervous about repairs plus insurance."
— Verified reviewer · BBBPros & cons
- High Google rating (4.9★ across 1,205+ reviews)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: same-day
- Financing available
- Free estimates
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- This review is meant for the HVAC group at Donley. I had no issues with their plumbing division. Further, I had no issues with the quality of any of the installation work, those that showed up at my…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.9★, 1,205+ reviews)
- Reports of billing disputes or poor commissioning would be a deal-breaker for you
- You strongly prefer a long-established firm
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Phoenix, AZ home · Pump Install Phoenix, AZ home
What Donley A/C & Plumbing publishes about pricing
Promotions
-
$50 OFF Any Repair
As published: $50 OFF Any Repair"…e, we’re here to help. Continue Reading Read Less $50 OFF Any Repair Celebrate & Save with Donley's 50th Anniversary S…"
Pricing model
-
No hidden fees
As published: No hidden fees"…re completely happy. Honest Pricing No surprises, no hidden fees—just honest work at a fair price. Your Local HVAC…"
Estimates
-
Free estimates
As published: Free estimates"…h our online form to schedule a service and get a free estimate. Why Choose Donley A/C and Plumbing? Finding a re…"
Guarantees & credentials
- Licensed and insured
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Donley A/C & Plumbing?
When should I choose Donley A/C & Plumbing?
When should I consider alternatives to Donley A/C & Plumbing?
What is the Vouched Score for Donley A/C & Plumbing?
Is Donley A/C & Plumbing BBB accredited?
How long has Donley A/C & Plumbing been in business?
What does heat pump installation service typically cost when working with a Phoenix, AZ provider like Donley A/C & Plumbing?
What pricing terms does Donley A/C & Plumbing publish on their website?
Does Donley A/C & Plumbing do Heat Pump Service in Phoenix, AZ?
Does Donley A/C & Plumbing do Emergency HVAC Service in Phoenix, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Donley A/C & Plumbing (this company) |
81/100 | 4.9★ (1,205+) | 4+ | A+ ✓ | — | — |
| 84/100 | 4.9★ (3,040+) | 25+ | A+ ✓ | — | — | |
| 83/100 | 4.9★ (1,615+) | 60+ | — | 3.3★ | — | |
| 83/100 | 4.9★ (2,490+) | 14+ | A+ ✓ | — | — |
Listed in
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Profile last updated June 24, 2026.