Emergency Master Plumbing & Air

Surprise, AZ Heat Pump Installation · #3 of 11 · BBB A+ Accredited · 15+ yrs

4.9 · 730+ Google reviews · 📍 16200 N 154th Dr, Surprise, AZ 85374, USA
VOUCHEDSCOREEXCELLENT83/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 15+ years in business BBB A+ · Accredited Review sentiment: 95/100

At a glance

Google rating
4.9★ from 730+ reviews
In business
15+ years
BBB
A+ accredited
Services
1 Heat Pump Installation service
Service area
Surprise, AZ + 1 nearby

Overview

Editorial review

Emergency Master Plumbing & Air lists emergency HVAC and plumbing response across the Phoenix Valley. The company notes more than 15 years in operation. The owners state the business is family-owned and Arizona-native. In Surprise's desert heat, quick cooling repairs reduce summer discomfort. Google review samples show frequent praise for rapid arrival times.

Emergency Master Plumbing & Air handles residential plumbing and HVAC, including emergency HVAC work in Surprise and Phoenix. Family-owned operation reports 15+ years serving Valley customers. Free estimates are advertised on the company website. Emergency Response is listed as 24-hour service availability.

Vouched Score breakdown — 83/100

Above the Surprise, AZ Heat Pump Installation average of 76/100. Ranks #3 of 11 listed Heat Pump Installation providers in Surprise, AZ.

BBB Rating 100 3%
Editorial Review 77 42%
Google Rating 97 16%
Review Recency 100 5%
Local Search Rank 67 8%
Review Sentiment 95 14%
Years in Business 70 4%
Google Review Volume 78 8%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Emergency Master Plumbing & Air compares to the Surprise average

Across 11 vetted heat pump install providers in Surprise, AZ.

SignalEmergency Master Plumbing & AirSurprise avgDelta
Vouched Score 83/100 76/100 +7 vs avg
Google rating 4.9★ 4.9★ matches city average
Review volume 730+ 510+ +223 vs avg
Years in business 15+ 22+ -7 vs avg

What customers say

Reviewers praise: fast responsepunctual arrivalthorough repairscourteous technicians
Recent Google reviews
★★★★★

"We had Justin just leave our home. We were so pleased with his politeness and efficiency. We are renovating our primary bathroom, and a different plumber installed the Delta dual valve shower head and everything. We are waiting on the shower glass doors, so the shower has not been used. This evening the water came on and we tried turning it off, and it wouldn’t turn off…the plumber who installed it couldn’t help us …"

— Brea Cherwinski · Jan 23, 2026 · Google Reviews
★★★★★

"Very pleasant experience. I called. They came out the very next day to give me an estimate on a propane line installed the price was the best out of three and they installed it the very next day. I would highly recommend this company."

— Jeff Neal · Nov 2, 2025 · Google Reviews
★★★★★

"We had an emergency on a Sunday morning, a leak detected in the ceiling/walls. Justin came out and made us feel comfortable from the start. Setup and had someone out to the house before he was done finishing fixing the leak to access the water damage done. And he was quick even with a trip to the plumbing supply store. Would give 6 stars if possible. If you have a need for their services I wouldn't hesitate to call …"

— Steve Abina · Jan 18, 2026 · Google Reviews
★★★★★

"Called these guys for a plumbing emergency. They sent Justin out who contacted us with his ETA and contact info and was very helpful. Showed up early, provided exceptional service and everything worked absolutely amazing. Definitely recommend these guys."

— Roy Ziadeh · Oct 26, 2025 · Google Reviews
★★★★★

"The Emergency Master Plumbers Company was the first multiple companies contacted for this urgent meds. There were others that responded minutes earlier to find out they did not serve RV plumbing issues. Austin responded after their front office had received basic fo from the site where the crisis had originated. It was a "space" at the LEAF VERDE RV RESORT in Buckeye, AZ. Not only did the field rep accept the ch…"

— David Wayne Baker · Aug 9, 2024 · Google Reviews

Pros

Verified strengths
  • High Google rating (4.9★ across 730+ reviews)
  • Long-established (15+ years in business)
  • BBB accredited
What this provider advertises

Self-reported on their website — not independently verified.

  • Emergency response: 24-hour
  • Free estimates

When to choose them

Choose them if
  • You need same-day or after-hours service
  • You prefer a family-owned operation
  • You want a top-rated provider with substantial review history (4.9★, 730+ reviews)

Services

Service area

Surprise, AZ home · Pump Install Surprise, AZ home

Office: 16200 N 154th Dr, Surprise, AZ 85374, USA

Neighborhood: 16200 N 154th Dr, Surprise, AZ 85374, USA

Guarantees & credentials

Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.

Contact & hours

📍
🕒
Daily Open 24/7

Frequently asked questions

What are the pros of Emergency Master Plumbing & Air?
Based on public records and customer reviews: High Google rating (4.9★ across 730+ reviews); Long-established (15+ years in business); BBB accredited; Emergency response: 24-hour; Free estimates.
When should I choose Emergency Master Plumbing & Air?
Choose them if: You need same-day or after-hours service; You prefer a family-owned operation; You want a top-rated provider with substantial review history (4.9★, 730+ reviews).
What is the Vouched Score for Emergency Master Plumbing & Air?
83/100. Top contributing signals: Bbb 100/100+ Review Recency 100/100, Google Rating 97/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
Is Emergency Master Plumbing & Air BBB accredited?
Emergency Master Plumbing & Air has a BBB rating of A+ and is BBB-accredited.
How long has Emergency Master Plumbing & Air been in business?
Emergency Master Plumbing & Air has been operating for 15+ years in Surprise, AZ.
What does heat pump install service typically cost when working with a Surprise, AZ provider like Emergency Master Plumbing & Air?
Ducted air-source heat pump + air handler, full system typically runs $7,200–$14,350, and geothermal system — premium alternative runs $13,450–$31,400 in Surprise, Arizona. These are area-wide market estimates, not Emergency Master Plumbing & Air's quotes. For an exact price, request a written estimate from Emergency Master Plumbing & Air.
What pricing terms does Emergency Master Plumbing & Air publish on their website?
Emergency Master Plumbing & Air's website publishes: Free estimates. Promotions and plans change — confirm currently-available terms with Emergency Master Plumbing & Air before acting.
Does Emergency Master Plumbing & Air do Emergency HVAC Service in Surprise, AZ?
Yes. Emergency Master Plumbing & Air lists Emergency HVAC Service among its services and serves Surprise, AZ and Pump Install Surprise, AZ.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Emergency Master Plumbing & Air (this company)
83/100 4.9★ (730+) 15+ A+ ✓
76/100 4.8★ (285+) 2+
77/100 4.9★ (385+) 28+ 3.9★
75/100 5.0★ (140+) 25+

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Profile last updated June 23, 2026.