Strand Brothers Service Experts
Austin, TX Mini-Split Installation · #10 of 19 · 48+ yrs
At a glance
- Google rating
- 4.8★ from 7,515+ reviews
- In business
- 48+ years
- Yelp
- 2.5★ from 535+ reviews
- Services
- 3 Mini-Split Installation services
- Service area
- Austin, TX + 1 nearby
Overview
Strand Brothers Service Experts lists ductless and multi-head split installs on local pages. Strand Brothers Service Experts has 45+ years serving Austin homes. Austin's long, humid summers raise cooling demand for properly sized ductless systems. They advertise emergency response availability for urgent HVAC issues. Their site notes ACE-certified technicians on the team.
Ductless mini-split installations and commercial VRF ductless work in Austin, TX. ACE-certified technicians are listed on their local Austin pages. Emergency service availability is advertised, with a 24/7 response claim. They report serving Greater Austin since 1978, indicating 45+ years locally.
Vouched Score breakdown — 80/100
At the Austin, TX Mini-Split Installation average (80/100). Ranks #10 of 19 listed Mini-Split Installation providers in Austin, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Strand Brothers Service Experts compares to the Austin average
| Signal | Strand Brothers Service Experts | Austin avg | Delta |
|---|---|---|---|
| Vouched Score | 80/100 | 80/100 | matches city average |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 7,515+ | 2,920+ | +4594 vs avg |
| Years in business | 48+ | 34+ | +14 vs avg |
What customers say
"I'm extremely disappointed with my current experience of this company. I've worked with Strand Brothers for years and across multiple homes. I only just signed up to be a member and I feel like I've become the lowest priority. I had a UV light installed several months back due to mold (they will only call it bacterial growth) in the system and later had more mold at the registers, most notably in my children's bedro…"
— Brittany Cervantes · Sep 30, 2025 · Google Reviews"Jorge H. And another repairman did an excellent job replacing our coil. They were very thorough and efficient. We were very pleased with their work. The call center on the other hand were not efficient at all and just getting our appointment was very frustrating! Thankfully a manager stepped in to correct the situation."
— Norma Garcia · May 30, 2026 · Google Reviews"I use the Strand Brothers for their annual maintenance plan. They’ve come and checked out my HVAC this past winter and again this week to make sure everything is running properly. The guys who have come out have been incredibly nice and professional. Most recently it was Octavio, Ivan, and Hunter."
— Taylor Nelson · Mar 5, 2026 · Google Reviews"My split unit stopped working and I got lucky enough to get an appointment for the same day! Ivan and his colleague were very quick at identifying the issue and very patient with explaining what went wrong. I will definitely trust them to install a dual head split unit which is the next step for me."
— David Abitbol · Jun 12, 2026 · Google Reviews"I had a very good experience with strand brothers tech Raciel Castillo and Michael Chaney today. Raciel arrived first and did a thorough inspection on my hvac unit inside and out explaining everything to me. He was very courteous and very knowledgeable. Michael arrived a little later and between the two of them, I felt that I was getting expert advice. I'm looking forward to my hvac replacement feel I'm in good hands."
— Dorene Ross · Jan 14, 2026 · Google Reviews"BEWARE: In 2021 when we had to replace our hot water heater and HVAC we contacted Strand Bro. When we were explained the Advantage Program it was communicated as a service to have maintenance at no charge in no way did we understand the Advantage Program is actually a LEASE program."
— Verified reviewer · BBB"Something terrible happened to the company. Used to be friendly, accommodating, and affordable."
— Verified reviewer · BBB"Paul Schultzexplained my options, printed out proposals, and set up the appointment."
— Lee S. · Yelp"Darinalso showed up on time, explained everything, and took care of some trouble spots."
— Suzanne W. · Yelp"Great job with the timing, too,Adam: Monday: AC unit, Tuesday: new attic door, Wed: insulation blown in."
— Verified reviewer · YelpPros & cons
- High Google rating (4.8★ across 7,515+ reviews)
- Long-established (48+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24/7
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I'm extremely disappointed with my current experience of this company. I've worked with Strand Brothers for years and across multiple homes. I only just signed up to be a member and I feel like I've b…
When to choose them — and when to consider alternatives
- You need commercial VRF installation
- You need same-day or after-hours service
- You have a commercial property
- You want a top-rated provider with substantial review history (4.8★, 7,515+ reviews)
- You value a long-tenured local operator (48+ years in business)
- Reports of communication gaps would be a deal-breaker for you
- Reports of membership disputes would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Mini-Split Systems
- Commercial HVAC
- Emergency HVAC Service
Service area
Austin, TX home · Split Install Austin, TX home
What Strand Brothers Service Experts publishes about pricing
Discounts
-
80% off
As published: 80% off"…installed by 6/19/26. May 18, 2026 - Jun 14, 2026 80% off first year’s price of an annual Plumbing Membersh…"
Maintenance plans
-
maintenance program
As published: maintenance program"…s! Definitely Would Recommend Apr 24, 2026 I am a maintenance program member, and appreciate the free 6-month checkups…" -
Advantage Program
As published: Advantage Program"…ers Pay My Bill Brands We Service Blog Membership Advantage Program Maintenance+ Close Services Main Menu Heating Ser…"
Contact & hours
Frequently asked questions
What are the pros of Strand Brothers Service Experts?
When should I choose Strand Brothers Service Experts?
When should I consider alternatives to Strand Brothers Service Experts?
What is the Vouched Score for Strand Brothers Service Experts?
How long has Strand Brothers Service Experts been in business?
What does mini split install service typically cost when working with a Austin, TX provider like Strand Brothers Service Experts?
What pricing terms does Strand Brothers Service Experts publish on their website?
Does Strand Brothers Service Experts do Mini-Split Systems in Austin, TX?
Does Strand Brothers Service Experts do Commercial HVAC in Austin, TX?
Does Strand Brothers Service Experts do Emergency HVAC Service in Austin, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Strand Brothers Service Experts (this company) |
80/100 | 4.8★ (7,515+) | 48+ | — | 2.5★ | Commercial / VRF |
| 85/100 | 4.8★ (3,320+) | 32+ | A+ ✓ | — | — | |
| 78/100 | 4.8★ (17,135+) | 27+ | A- ✓ | 2.6★ | — | |
| 78/100 | 4.9★ (200+) | 25+ | A+ ✓ | — | — |
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Profile last updated June 20, 2026.