A 4.8 on Google doesn't mean a clean record. We compared Google, Yelp, and BBB signals across local contractors — here's how often they disagree.
A high star rating on one platform doesn't mean a clean record on another. Google and Yelp both use a 1–5 scale, yet their ratings diverge by an average of 1.47 stars. Some of that is structural — Yelp runs systematically lower than Google for the same businesses (its review filtering and more-critical user base put it about 1.5 stars below on average), which is itself a reason not to trust one source. But even after that baseline, 11.3% of contractors fall more than a full star below it on Yelp — a genuine red flag. And 0.4% of contractors with stellar Google ratings carry a low or failing grade at the Better Business Bureau. This is why we built the Vouched Score — it blends Google, Yelp, and BBB signals with an editorial review instead of trusting any single source.
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