Universal Heating and Cooling Company
Rochester, NY HVAC · #5 of 6 · 70+ yrs
Universal Heating and Cooling Company as a HVAC provider
Rochester, NY HVAC · #5 of 6 · 70+ yrs
Universal Heating and Cooling advertises 24-hour emergency response for Rochester no-heat calls. Universal Heating lists Rheem, Dunkirk, and Goodman among its preferred equipment brands. Universal Heating and Cooling states family-owned operations since 1956 and 70+ years in business. Reviewer themes note prompt appointments and technicians who explain repairs clearly.
Residential heating and cooling repair and installation serving the Rochester area. Emergency Response: 24-hour emergency service advertised for urgent no-heat or no-cool calls. Years in Business: family-owned since 1956, listed as 70+ years experience. Equipment brands listed include Rheem, Dunkirk, and Goodman on their website.
| Signal | Universal Heating and Cooling… | Rochester avg | Delta |
|---|---|---|---|
| Vouched Score | 66/100 | 80/100 | -14 vs avg |
| Google rating | 4.5★ | 4.7★ | -0.2 vs avg |
| Review volume | 130+ | 1,960+ | -1831 vs avg |
| Years in business | 70+ | 71+ | -1 vs avg |
- Long-established (70+ years in business)
- Emergency response: 24-hour
- Indoor air quality services
- You prefer a family-owned operation
- You value a long-tenured local operator (70+ years in business)
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Universal Heating and Cooling Company (this company) |
66/100 | 4.5★ (130+) | 70+ | — | — | — |
| 65/100 | 4.5★ (195+) | 27+ | — | — | — | |
| 82/100 | 4.8★ (655+) | 103+ | — | — | Best for Smart Thermostat Install | |
| 92/100 | 4.8★ (6,750+) | 81+ | — | — | Best for New System Installation Best for Upfront Pricing |
Company-wide signals
True across every category below.
furnace replacement work notes routine whole-home changeouts and same-day emergency swaps. Universal Heating and Cooling Company reports preferred brands Rheem and Goodman on installs. Years in business: 70+ years of local service since 1956. The company advertises 24-hour emergency response for Rochester's cold winter needs. Review snippets emphasize on-time arrivals and clear upfront cost explanations.
Choose them for Furnace Replacement if
- You need same-day furnace replacement
Emergency response advertised as 24-hour service for urgent cooling failures. Universal Heating and Cooling notes family ownership since 1956, 70+ years. Rochester summers can stress older central systems near Lake Ontario, the company lists local experience. Review excerpts report technicians showing the bad part before removal.
Choose them for AC Repair if
- You need AC tune-up & maintenance
ERV/HRV ventilation installs are listed among their IAQ offerings on the company website. Universal Heating names Aprilaire humidifiers in equipment lists. The company reports family ownership since 1956, supporting long local tenure. Universal Heating notes same-day and emergency response for Rochester-area HVAC issues. Local winters and lake-effect humidity make humidity control and ventilation important in Rochester.
Universal Heating and Cooling Company is family owned since 1956. Universal notes 24-hour emergency HVAC response. Universal lists Rheem and Goodman among preferred manufacturers. Review excerpts cite punctuality and clean job sites from multiple customers in Rochester.
Choose them for AC Replacement if
- You need same-day AC replacement
Universal Heating and Cooling advertises 24-hour emergency dispatch and same-day repairs. Universal Heating lists Rheem and Goodman as preferred manufacturers. Rochester's humid summers and heat waves increase urgent AC demand. Universal Heating and Cooling notes family ownership since 1956, over 70 years locally. Review snippets cite punctuality and clear cost explanations.
Choose them for Emergency AC Repair if
- You need same-day AC repair
- You need after-hours AC repair
Universal Heating and Cooling lists furnace and heating repair among core services. The company states Emergency Response with a 24-hour window. Universal Heating and Cooling reports family ownership and service since 1956. Review excerpts note technicians show the failed part before removing it.
Choose them for Furnace Repair if
- You need no-heat / emergency furnace repair
- You need furnace tune-up & maintenance
Universal Heating and Cooling Company notes 24-hour emergency HVAC response. The company states family-owned operations since 1956. The website lists Rheem and Goodman as preferred equipment brands. Review snippets praise technicians' punctuality and tidy jobsite cleanup. Rochester winters increase heating demand and favor experienced local technicians.
Universal Heating leads with long local tenure and family ownership since 1956. Universal Heating lists Rheem and Goodman as preferred manufacturers on its site. Universal Heating advertises 24-hour emergency HVAC response for Rochester-area heating failures. Rochester winters strain boilers and furnaces; Universal Heating notes extensive boiler and furnace experience.
What customers say
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
Service area
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
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Does Universal Heating and Cooling Company do AC Repair in Rochester, NY?
Does Universal Heating and Cooling Company do AC Replacement in Rochester, NY?
Does Universal Heating and Cooling Company do HVAC Installation in Rochester, NY?
Does Universal Heating and Cooling Company do Heating System Replacement in Rochester, NY?
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Profile last updated July 25, 2026.