Arctic Air Conditioning & Heating Inc.

Lubbock, TX Duct Cleaning · #5 of 11 · BBB A+ Accredited · 30+ yrs

4.7 · 475+ Google reviews · 📍 405 30th St, Lubbock, TX 79404, USA
VOUCHEDSCOREEXCELLENT81/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 30+ years in business BBB A+ · Accredited Review sentiment: 88/100

At a glance

Google rating
4.7★ from 475+ reviews
In business
30+ years
BBB
A+ accredited
Service area
Lubbock, TX + 1 nearby

Overview

Editorial review

Arctic Air lists a 10-year warranty (advertised). Arctic Air reports 30+ years in business. Arctic Air reports same-day availability and 24/7 service for Lubbock heat. Arctic Air's reviews note helpful, informative technicians and responsive office staff.

Full-service HVAC contractor in Lubbock offering repair, maintenance, and emergency HVAC support. Arctic Air reports 30+ years in business. Arctic Air reports financing options and 24/7 emergency service.

Vouched Score breakdown — 81/100

Above the Lubbock, TX Duct Cleaning average of 79/100. Ranks #5 of 11 listed Duct Cleaning providers in Lubbock, TX.

BBB Rating 100 3%
Editorial Review 69 42%
Google Rating 90 16%
Review Recency 100 5%
Local Search Rank 87 8%
Review Sentiment 88 14%
Years in Business 100 4%
Google Review Volume 72 8%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Arctic Air Conditioning & Heating Inc. compares to the Lubbock average

Across 11 vetted duct cleaning providers in Lubbock, TX.

SignalArctic Air Conditioning & Hea…Lubbock avgDelta
Vouched Score 81/100 79/100 +2 vs avg
Google rating 4.7★ 4.8★ -0.1 vs avg
Review volume 475+ 445+ +32 vs avg
Years in business 30+ 34+ -4 vs avg

What customers say

Recent Google reviews
★★★★★

"Excellent service from Chris and his company. Chris noticed that I had a Radon removal gage next to our HVAC system and it was reading in the Red. None of the techs from other companies noted this. He is very sharp and focused! Friendly and professional service! I will be using this company exclusively in the future. Thank you Arctic Air!"

— Ginger Deboer · May 11, 2026 · Google Reviews
★★★★★

"Extremely helpful and informative! I’ve had great experiences with their technicians so far, and their office staff has been beyond amazing in helping me make sense of our home warranty policy and how the coverages work. Highly recommend for all your HVAC needs especially if you have certain home warranties! 😉"

— Kaiden Maendler · Jan 26, 2026 · Google Reviews
★★★★★

"I had a fantastic experience with Artic Air Conditioning! From start to finish, the service was top-notch. Melanie and the rest of the office staff were absolutely amazing — friendly, professional, and always quick to help with any questions I had. They made scheduling easy and kept me updated every step of the way. Highly recommend Artic Air Conditioning for anyone looking for reliable service and a great team to w…"

— Jentry R · Oct 30, 2025 · Google Reviews
★★★★★

"We had some initial issues with the installation, but the owner, Shane, did an excellent job getting everything done correctly. Our upstairs unit is blowing more cold air than it ever did before. I will definitely call Shane the next time I have any HVAC issues."

— Chris Greenwood · Apr 16, 2026 · Google Reviews
★☆☆☆☆

"Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me about my equipment! Been waiting months to have someone come look at it and they keep saying ,we are backed up!!! Please go somewhere else. I will be reporting my incident to the Better Business Bureau. So if you don't w…"

— Robert Taylor · Oct 29, 2025 · Google Reviews

Pros & cons

Pros Verified strengths
  • High Google rating (4.7★ across 475+ reviews)
  • Long-established (30+ years in business)
  • BBB accredited
What this provider advertises

Self-reported on their website — not independently verified.

  • Satisfaction guarantee
  • 10-Year labor warranty
  • Financing available
What customers praise
technical knowledgeresponsive office staffthorough installationsfast scheduling
Cons What reviewers flag
warranty disputesdelayed appointments

Common complaints

Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.

When to choose them — and when to consider alternatives

Choose them if
  • You need same-day or after-hours service
  • You need to finance the work
  • You value a long-tenured local operator (30+ years in business)
Consider alternatives if
  • Reports of delayed appointments or warranty disputes would be a deal-breaker for you

Service area

Lubbock, TX home · Cleaning Lubbock, TX home

Office: 405 30th St, Lubbock, TX 79404, USA

What Arctic Air Conditioning & Heating Inc. publishes about pricing

Maintenance plans

  • Maintenance Program
    As published: Maintenance Program
    "…ty of any HVAC unit. Arctic Air’s HVAC Preventive Maintenance Program provides the following benefits: Fewer Repairs: F…"
  • maintenance plan
    As published: maintenance plan
    "…harder to effectively heat or cool. A preventive maintenance plan can help catch needed repairs much sooner, avoid…"

Guarantees & credentials

Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.

Contact & hours

📍
🕒
Daily Open 24/7

Frequently asked questions

What are the pros of Arctic Air Conditioning & Heating Inc.?
Based on public records and customer reviews: High Google rating (4.7★ across 475+ reviews); Long-established (30+ years in business); BBB accredited; Satisfaction guarantee; 10-Year labor warranty; Financing available.
When should I choose Arctic Air Conditioning & Heating Inc.?
Choose them if: You need same-day or after-hours service; You need to finance the work; You value a long-tenured local operator (30+ years in business).
When should I consider alternatives to Arctic Air Conditioning & Heating Inc.?
Consider alternatives if: Reports of delayed appointments or warranty disputes would be a deal-breaker for you.
What is the Vouched Score for Arctic Air Conditioning & Heating Inc.?
81/100. Top contributing signals: Bbb 100/100+ Review Recency 100/100, Years In Business 100/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
Is Arctic Air Conditioning & Heating Inc. BBB accredited?
Arctic Air Conditioning & Heating Inc. has a BBB rating of A+ and is BBB-accredited.
How long has Arctic Air Conditioning & Heating Inc. been in business?
Arctic Air Conditioning & Heating Inc. has been operating for 30+ years in Lubbock, TX.
What does duct cleaning service typically cost when working with a Lubbock, TX provider like Arctic Air Conditioning & Heating Inc.?
Whole-home air duct cleaning typically runs $280–$675, and dryer vent cleaning runs $80–$200 in Lubbock, Texas. These are area-wide market estimates, not Arctic Air Conditioning & Heating Inc.'s quotes. For an exact price, request a written estimate from Arctic Air Conditioning & Heating Inc..
What pricing terms does Arctic Air Conditioning & Heating Inc. publish on their website?
Arctic Air Conditioning & Heating Inc.'s website publishes: Maintenance Program. Promotions and plans change — confirm currently-available terms with Arctic Air Conditioning & Heating Inc. before acting.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Arctic Air Conditioning & Heating Inc. (this company)
81/100 4.7★ (475+) 30+ A+ ✓
80/100 4.9★ (210+) 45+ A+ ✓
82/100 4.7★ (505+) 54+ A+ ✓ Best for Commercial
79/100 4.8★ (190+) 37+ A+ Best for Dryer Vent Cleaning
Best for Duct Sealing

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Profile last updated June 15, 2026.