Arctic Air Conditioning & Heating Inc.
Lubbock, TX Duct Cleaning · #5 of 11 · BBB A+ Accredited · 30+ yrs
At a glance
- Google rating
- 4.7★ from 475+ reviews
- In business
- 30+ years
- BBB
- A+ accredited
- Service area
- Lubbock, TX + 1 nearby
Overview
Arctic Air lists a 10-year warranty (advertised). Arctic Air reports 30+ years in business. Arctic Air reports same-day availability and 24/7 service for Lubbock heat. Arctic Air's reviews note helpful, informative technicians and responsive office staff.
Full-service HVAC contractor in Lubbock offering repair, maintenance, and emergency HVAC support. Arctic Air reports 30+ years in business. Arctic Air reports financing options and 24/7 emergency service.
Vouched Score breakdown — 81/100
Above the Lubbock, TX Duct Cleaning average of 79/100. Ranks #5 of 11 listed Duct Cleaning providers in Lubbock, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Arctic Air Conditioning & Heating Inc. compares to the Lubbock average
| Signal | Arctic Air Conditioning & Hea… | Lubbock avg | Delta |
|---|---|---|---|
| Vouched Score | 81/100 | 79/100 | +2 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 475+ | 445+ | +32 vs avg |
| Years in business | 30+ | 34+ | -4 vs avg |
What customers say
"Excellent service from Chris and his company. Chris noticed that I had a Radon removal gage next to our HVAC system and it was reading in the Red. None of the techs from other companies noted this. He is very sharp and focused! Friendly and professional service! I will be using this company exclusively in the future. Thank you Arctic Air!"
— Ginger Deboer · May 11, 2026 · Google Reviews"Extremely helpful and informative! I’ve had great experiences with their technicians so far, and their office staff has been beyond amazing in helping me make sense of our home warranty policy and how the coverages work. Highly recommend for all your HVAC needs especially if you have certain home warranties! 😉"
— Kaiden Maendler · Jan 26, 2026 · Google Reviews"I had a fantastic experience with Artic Air Conditioning! From start to finish, the service was top-notch. Melanie and the rest of the office staff were absolutely amazing — friendly, professional, and always quick to help with any questions I had. They made scheduling easy and kept me updated every step of the way. Highly recommend Artic Air Conditioning for anyone looking for reliable service and a great team to w…"
— Jentry R · Oct 30, 2025 · Google Reviews"We had some initial issues with the installation, but the owner, Shane, did an excellent job getting everything done correctly. Our upstairs unit is blowing more cold air than it ever did before. I will definitely call Shane the next time I have any HVAC issues."
— Chris Greenwood · Apr 16, 2026 · Google Reviews"Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me about my equipment! Been waiting months to have someone come look at it and they keep saying ,we are backed up!!! Please go somewhere else. I will be reporting my incident to the Better Business Bureau. So if you don't w…"
— Robert Taylor · Oct 29, 2025 · Google ReviewsPros & cons
- High Google rating (4.7★ across 475+ reviews)
- Long-established (30+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- 10-Year labor warranty
- Financing available
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me a…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You value a long-tenured local operator (30+ years in business)
- Reports of delayed appointments or warranty disputes would be a deal-breaker for you
Service area
Lubbock, TX home · Cleaning Lubbock, TX home
What Arctic Air Conditioning & Heating Inc. publishes about pricing
Maintenance plans
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Maintenance Program
As published: Maintenance Program"…ty of any HVAC unit. Arctic Air’s HVAC Preventive Maintenance Program provides the following benefits: Fewer Repairs: F…" -
maintenance plan
As published: maintenance plan"…harder to effectively heat or cool. A preventive maintenance plan can help catch needed repairs much sooner, avoid…"
Guarantees & credentials
- 10-year warranty
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Arctic Air Conditioning & Heating Inc.?
When should I choose Arctic Air Conditioning & Heating Inc.?
When should I consider alternatives to Arctic Air Conditioning & Heating Inc.?
What is the Vouched Score for Arctic Air Conditioning & Heating Inc.?
Is Arctic Air Conditioning & Heating Inc. BBB accredited?
How long has Arctic Air Conditioning & Heating Inc. been in business?
What does duct cleaning service typically cost when working with a Lubbock, TX provider like Arctic Air Conditioning & Heating Inc.?
What pricing terms does Arctic Air Conditioning & Heating Inc. publish on their website?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Arctic Air Conditioning & Heating Inc. (this company) |
81/100 | 4.7★ (475+) | 30+ | A+ ✓ | — | — |
| 80/100 | 4.9★ (210+) | 45+ | A+ ✓ | — | — | |
| 82/100 | 4.7★ (505+) | 54+ | A+ ✓ | — | Best for Commercial | |
| 79/100 | 4.8★ (190+) | 37+ | A+ | — | Best for Dryer Vent Cleaning Best for Duct Sealing |
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Profile last updated June 15, 2026.