At a glance
- Google rating
- 4.7★ from 470+ reviews
- BBB
- A+
- Service area
- Lubbock, TX
- Phone
- +1-806-749-2327
Overview
This locally operated team specializes in comprehensive HVAC diagnostics and the installation of their proprietary Platinum Series systems.
Established in 1996, Arctic Air Conditioning & Heating Inc. provides expert HVAC solutions for residents throughout Lubbock. The company offers a wide range of services, including complete AC repair, heater repair, and routine preventive maintenance to ensure long-term system efficiency. Their technicians are factory-trained to handle equipment repairs across all major brands, utilizing advanced diagnostic tools to resolve complex electrical issues and mechanical failures. With 24/7 emergency availability and same-day service options, the team prioritizes rapid response times for urgent climate control needs. Customers benefit from flexible financing programs and a 10-year warranty on equipment installations, reflecting the company's commitment to reliable, professional service for both routine maintenance and full system replacements.
How Arctic Air Conditioning & Heating Inc. compares to the Lubbock average
| Signal | Arctic Air Conditioning & Hea… | Lubbock avg | Delta |
|---|---|---|---|
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 470+ | 575+ | -106 vs avg |
What customers say
Review themes: Customers frequently praise the office staff for their friendly, professional communication and helpfulness in navigating service scheduling and warranty questions. While most experiences highlight efficient and reliable technical support, some feedback notes challenges with appointment availability during peak seasonal periods. Overall, the consensus points to a team that is highly regarded for their long-standing presence and dedication to resolving complex HVAC equipment issues.
"Extremely helpful and informative! I’ve had great experiences with their technicians so far, and their office staff has been beyond amazing in helping me make sense of our home warranty policy and how the coverages work. Highly recommend for all your HVAC needs especially if you have certain home warranties! 😉"
— Kaiden Maendler · 2 months ago · Google Reviews"I had a fantastic experience with Artic Air Conditioning! From start to finish, the service was top-notch. Melanie and the rest of the office staff were absolutely amazing — friendly, professional, and always quick to help with any questions I had. They made scheduling easy and kept me updated every step of the way. Highly recommend Artic Air Conditioning for anyone looking for reliable service and a great team to w…"
— Jentry R · 5 months ago · Google Reviews"Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me about my equipment! Been waiting months to have someone come look at it and they keep saying ,we are backed up!!! Please go somewhere else. I will be reporting my incident to the Better Business Bureau. So if you don't w…"
— Robert Taylor · 5 months ago · Google ReviewsPros
- High Google rating (4.7★ across 470+ reviews)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Worst warranty in west Texas !!!Do not buy from this company!!! They will not help you.They will not cover their warranty and Melanie, Who refuses to give me her last name, continue to argue with me a…
When to choose them
- You need same-day or after-hours service
Service area
Lubbock, TX home
Guarantees & credentials
- 10-year warranty
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Arctic Air Conditioning & Heating Inc.?
When should I choose Arctic Air Conditioning & Heating Inc.?
Is Arctic Air Conditioning & Heating Inc. BBB accredited?
How can I contact Arctic Air Conditioning & Heating Inc.?
What does HVAC service typically cost when working with a Lubbock, TX provider like Arctic Air Conditioning & Heating Inc.?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Arctic Air Conditioning & Heating Inc. (this company) |
— | 4.7★ (470+) | — | — | — | — |
| — | 4.9★ (45+) | 14+ | — | — | — | |
| — | 4.9★ (510+) | 36+ | — | — | — | |
| — | 4.7★ (500+) | 54+ | — | — | — |
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Profile last updated May 12, 2026.