Abacus Plumbing, Air Conditioning & Electrical
Austin, TX Heat Pump Installation · #19 of 19 · 23+ yrs
At a glance
- Google rating
- 4.7★ from 305+ reviews
- In business
- 23+ years
- Yelp
- 2.1★ from 90+ reviews
- Services
- 2 Heat Pump Installation services
- Service area
- Austin, TX + 1 nearby
Overview
Abacus lists financing and free estimates for larger HVAC projects. The company advertises a 10-Year labor warranty on qualifying installations. Abacus notes 24-hour emergency response during Austin heatwaves. Local reviews praise rapid response and evidence-driven diagnostics.
Ducted air-source heat pump installation in Austin and surrounding suburbs. The company advertises a 10-Year labor warranty for qualifying installs. Free estimates and financing are listed on their site. Emergency response is advertised as 24-hour availability.
Vouched Score breakdown — 63/100
Austin, TX Heat Pump Installation average is 79/100. Ranks #19 of 19 listed Heat Pump Installation providers in Austin, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Abacus Plumbing, Air Conditioning & Electrical compares to the Austin average
| Signal | Abacus Plumbing, Air Conditio… | Austin avg | Delta |
|---|---|---|---|
| Vouched Score | 63/100 | 79/100 | -16 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 305+ | 3,250+ | -2945 vs avg |
| Years in business | 23+ | 36+ | -13 vs avg |
What customers say
"My air conditioner split unit started leaking and making a terrible noise. I reached out online to Abacus on Memorial Day. I received a call back in less than an hour. I explained my problem and was told that they would see if there was a repair person available. I was told about there being an extra charge for holidays, I agreed and waited on a call back. I received a call back with the news that a repair person…"
— Leonard Wilson · Jun 3, 2026 · Google Reviews"Great service, quick response over phone and tech was able to come out next day in the AM when I called mid day the day prior. Found the issue and also walked me through the discovery process. Didn’t charge an arm and a leg either - electrical issue"
— Nick Hartley · Jun 5, 2026 · Google Reviews"We had ABACUS come to our home again and install a new faucet, garbage disposal and all the connecting pipes under the new sink. The experience couldn’t have been better. From start to finish, it was smooth, professional, and super pleasant. Tim Waltman was our technician, and he was fantastic. Super kind and polite, and clearly knows his craft. He took his time, did a really clean job, and everything works perfec…"
— Sergio Durante · Jan 6, 2026 · Google Reviews"I recently hired “Abacus ” to troubleshoot an electrical issue. From start to finish, the experience was top-notch. Josh the technician arrived on time, was extremely professional, and took great care in ensuring the installation was done correctly and efficiently. They were knowledgeable and answered all my questions with patience and clarity. The pricing was fair, and the quality of work exceeded my expectations.…"
— Freddy Pierce · May 23, 2026 · Google Reviews"I use Abacus for a range of services, including Air Conditioning. I really like that they don’t charge for coming to my house to assess whatever issue we’re having and diagnosing the problem and cost to fix it. With Air Condition, they come twice a year to make sure all is OK. All the technicians have been very good. They’re professional, thorough, and knowledgeable. They provide a detailed report with suggestions /…"
— Scott Baker · May 4, 2026 · Google Reviews"I am a VIP Customer. replaced my outdoor plumbing ($11,000) which includes an 10year warranty and my upstairs AC unit ($8,000) which includes a 10 year warranty."
— Verified reviewer · BBB"Run like your life depends on it. Abacus is wholly incompetent."
— Verified reviewer · BBB"Absolutely atrocious customer service. First, they installed a new HVAC and failed to complete the final inspection with the city."
— Verified reviewer · BBB"Wanted to provide detail about my experience with theAbacus Team, who installed my AC and heating system."
— Mike M. · Yelp"Assessed our issues and listened to my concerns all while being able to provide solutions andmultipleoptions for resolution."
— Jacy B. · Yelp"Our electrician, Tristan, was swift to diagnose and explain theresolution."
— Steve T. · YelpPros & cons
- High Google rating (4.7★ across 305+ reviews)
- Long-established (23+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24-hour
- 10-Year labor warranty
- Financing available
- Free estimates
- Mixed customer sentiment (score 58/100)
When to choose them — and when to consider alternatives
- You need heat pump replacement
- You need same-day or after-hours service
- You need to finance the work
- You value a long-tenured local operator (23+ years in business)
- Reports of inspection failures would be a deal-breaker for you
- Reports of yelp rating 2.1★ (90+ reviews) would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Austin, TX home · Pump Install Austin, TX home
Guarantees & credentials
- Licensed
- Licensed technicians
- Licensed electricians
- Licensed plumbers
- Lifetime Warranty
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Abacus Plumbing, Air Conditioning & Electrical?
What are the cons of Abacus Plumbing, Air Conditioning & Electrical?
When should I choose Abacus Plumbing, Air Conditioning & Electrical?
When should I consider alternatives to Abacus Plumbing, Air Conditioning & Electrical?
What is the Vouched Score for Abacus Plumbing, Air Conditioning & Electrical?
How long has Abacus Plumbing, Air Conditioning & Electrical been in business?
What does heat pump installation service typically cost when working with a Austin, TX provider like Abacus Plumbing, Air Conditioning & Electrical?
What pricing terms does Abacus Plumbing, Air Conditioning & Electrical publish on their website?
Does Abacus Plumbing, Air Conditioning & Electrical do Heat Pump Service in Austin, TX?
Does Abacus Plumbing, Air Conditioning & Electrical do Emergency HVAC Service in Austin, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Abacus Plumbing, Air Conditioning & Electrical (this company) |
63/100 | 4.7★ (305+) | 23+ | — | 2.1★ | — |
| 79/100 | 4.9★ (1,515+) | 42+ | — | 1.9★ | — | |
| 85/100 | 5.0★ (860+) | 32+ | — | — | — | |
| 86/100 | 4.8★ (3,900+) | 85+ | — | 2.1★ | — |
Listed in
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Profile last updated June 24, 2026.