Austin, TX Heat Pump Installation · #7 of 19 · BBB A+ Accredited · 49+ yrs
Lists ducted air-source heat pump installation as a stated specialization. Notes 45+ years serving Austin homeowners. Mentions manufacturer rebates up to $2,650 advertised on its site. Reviewers note punctual arrivals and technicians stocking matching parts on trucks.
Ducted air-source heat pump installation and full HVAC service in Austin. Advertises 0% financing for 72 months with approved credit. States same-day emergency response is available. Lists 45+ years in business serving the Austin area.
Above the Austin, TX Heat Pump Installation average of 79/100. Ranks #7 of 19 listed Heat Pump Installation providers in Austin, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
| Signal | McCullough Heating & Air Cond… | Austin avg | Delta |
|---|---|---|---|
| Vouched Score | 83/100 | 79/100 | +4 vs avg |
| Google rating | 4.8★ | 4.8★ | matches city average |
| Review volume | 3,500+ | 3,250+ | +247 vs avg |
| Years in business | 49+ | 36+ | +13 vs avg |
"Craig had excellent customer service from start to finish! He was professional, punctual, and very knowledgeable. He quickly diagnosed the issue with my AC unit and explained everything clearly before starting the repair. The work was done efficiently, and my system is now running better than ever. I really appreciated the honesty and fair pricing—no upselling or surprises. It’s hard to find reliable HVAC service th…"
— Cynthia Castillo · Mar 3, 2026 · Google Reviews"Excellent service from McCullough and their technician Michael! Set up an appointment by phone. Michael arrived during the quoted time period. He listened to my concerns, took a careful look, and was able to diagnose the problem with my outside fan. He had a matching part on his truck, and was able to quickly replaced the fan. He followed up with a thorough coil cleaning, then verified my refrigerant pressures and d…"
— Wendell Taylor · Jun 10, 2026 · Google Reviews"McCullough has been a fabulous service partner of ours for many years now, but really stepped up when we were having some very challenging issues with our system. They were able to diagnose and repair the cause with amazing tenacity. I strongly recommend them for great service, and for when the time comes for replacement."
— Chuck P · Jun 12, 2026 · Google Reviews"We recently arranged duct repair and energy improvement work through McCullough and though we’ve previously had good regular maintenance experience with them, this job left a lot to be desired. Communication between the estimate and arranging the work would have been nonexistent if not for regular follow ups on our end. Then the crew failed to protect work areas, leaving adhesive drips, insulation and copious amount…"
— Haley Townsend Trujillo · May 15, 2026 · Google Reviews"As usual, they were prompt, professional, courteous, and supremely competent. Ryan was neat, well equipped, and on time. Communication about the appointment and arrival was smooth and seamless. I had them install my two systems and would do so again. This is a well-run company with excellent employees!"
— Charles Day · May 27, 2026 · Google Reviews"David has been there the entire step and we felt very lucky to have worked with him and the McCullough team."
— Verified reviewer · Yelp"We had to replace our HVAC system and after receiving a few quotes went with McCullough."
— Verified reviewer · Yelp"We decided on McCullough primarily because of the level of care and detail that Alex took in troubleshooting our issues."
— Verified reviewer · Yelp"They sold me a comfort package for $28 per month for a year which included biannual inspections. I sold my house and they would not transfer the package to the new owner, they would not let me transfer the package to my new house and they would not let me cancel."
— Verified reviewer · BBB"I've had experience with several A/C & Heating companies in the area that didn't meet the expectations I thought I should have experienced. But Heating and A/C with the Georgetown location has met and exceeded my expectations."
— Verified reviewer · BBB"Excellent service on installing a complete system. Installation was neat and clean."
— Verified reviewer · BBBSelf-reported on their website — not independently verified.
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
Austin, TX home · Pump Install Austin, TX home
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
McCullough Heating & Air Conditioning (this company) |
83/100 | 4.8★ (3,500+) | 49+ | A+ ✓ | 3.9★ | — |
| 79/100 | 4.8★ (770+) | 50+ | A+ ✓ | — | — | |
| 85/100 | 4.9★ (1,290+) | 49+ | A+ ✓ | — | — | |
| 81/100 | 4.8★ (5,955+) | 23+ | — | 2.1★ | — |
Profile last updated June 24, 2026.
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