JD Service Now
Durham, NC Heat Pump Installation · #6 of 11 · 21+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.9★ from 5,485+ reviews
- In business
- 21+ years
- Yelp
- 2.4★ from 90+ reviews
- Services
- 2 Heat Pump Installation services
- Service area
- Durham, NC + 1 nearby
Overview
Editorial review
JD Service Now states financing is available for high-ticket HVAC projects. JD Service Now reports emergency response is advertised for urgent calls. JD Service Now was founded in 2005, showing 20+ years locally. JD Service Now lists same-day service availability on its site.
Ducted air-source heat pump installation serving Durham and the Triangle area. Financing Available per their site, including special offers. Emergency service available (advertised) for urgent HVAC needs. Founded in 2005, showing 20+ years of local operations.
Vouched Score breakdown — 78/100
Above the Durham, NC Heat Pump Installation average of 77/100. Ranks #6 of 11 listed Heat Pump Installation providers in Durham, NC.
Editorial Review
77
44%
Yelp Rating
35
3%
Google Rating
97
16%
Local Search Rank
71
9%
Review Sentiment
65
14%
Years in Business
70
4%
Google Review Volume
100
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How JD Service Now compares to the Durham average
| Signal | JD Service Now | Durham avg | Delta |
|---|---|---|---|
| Vouched Score | 78/100 | 77/100 | +1 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 5,485+ | 2,120+ | +3364 vs avg |
| Years in business | 21+ | 41+ | -20 vs avg |
What customers say
Pros & cons
Pros
Verified strengths
- High Google rating (4.9★ across 5,485+ reviews)
- Long-established (21+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Financing available
Cons
- Lower Yelp rating than Google (2.4★ vs 4.9★)
- Mixed customer sentiment (score 65/100)
yelp ratingrating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.9★, 5,485+ reviews)
- You value a long-tenured local operator (21+ years in business)
Consider alternatives if
- Reports of rating divergence would be a deal-breaker for you
- Reports of yelp rating would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Durham, NC home · Pump Install Durham, NC home
What JD Service Now publishes about pricing
Promotions
-
$100 OFF New Toilet Replacement (provided by JD Serv
As published: $100 OFF New Toilet Replacement (provided by JD Serv"…Home Water Treatment Claim Offer Featured Coupons $100 OFF New Toilet Replacement (provided by JD Service Now) Claim Offer Featured Coupons $100 OFF New…" -
$100 OFF New Faucet Replacement
As published: $100 OFF New Faucet Replacement"…d by JD Service Now) Claim Offer Featured Coupons $100 OFF New Faucet Replacement Claim Offer Featured Coupons $500 OFF New Tankles…" -
$500 OFF New Tankless Water Heater
As published: $500 OFF New Tankless Water Heater"…w Faucet Replacement Claim Offer Featured Coupons $500 OFF New Tankless Water Heater Claim Offer Featured Coupons $300 OFF New Tanked…" -
$300 OFF New Tanked Water Heater
As published: $300 OFF New Tanked Water Heater"…ankless Water Heater Claim Offer Featured Coupons $300 OFF New Tanked Water Heater Claim Offer Featured Coupons Whole-Home Plumbing…" -
$50 OFF any service
As published: $50 OFF any service"…emberships Excluded) Claim Offer Featured Coupons $50 OFF any service Claim Offer We have your back with Discounts & Sp…"
Discounts
-
10% off
As published: 10% off"…y Water Heater Flush Claim Offer Featured Coupons 10% OFF For Teachers (Memberships Excluded) Claim Offer F…"
Contact & hours
Frequently asked questions
What are the pros of JD Service Now?
Based on public records and customer reviews: High Google rating (4.9★ across 5,485+ reviews); Long-established (21+ years in business); Emergency response: 24/7; Financing available.
What are the cons of JD Service Now?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (2.4★ vs 4.9★); Mixed customer sentiment (score 65/100).
When should I choose JD Service Now?
Choose them if: You need same-day or after-hours service; You need to finance the work; You prefer a family-owned operation; You want a top-rated provider with substantial review history (4.9★, 5,485+ reviews); You value a long-tenured local operator (21+ years in business).
When should I consider alternatives to JD Service Now?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; Reports of yelp rating would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for JD Service Now?
78/100. Top contributing signals: Google Review Count 100/100, Google Rating 97/100, Yelp Review Count 86/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has JD Service Now been in business?
JD Service Now has been operating for 21+ years in Durham, NC.
What does heat pump installation service typically cost when working with a Durham, NC provider like JD Service Now?
Ducted air-source heat pump + air handler, full system typically runs $6,800–$13,650, and geothermal system — premium alternative runs $12,800–$29,850 in Durham, North Carolina. These are area-wide market estimates, not JD Service Now's quotes. For an exact price, request a written estimate from JD Service Now.
What pricing terms does JD Service Now publish on their website?
JD Service Now's website publishes: $100 OFF
New Toilet Replacement (provided by JD Serv, 10% off. Promotions and plans change — confirm currently-available terms with JD Service Now before acting.
Does JD Service Now do Heat Pump Service in Durham, NC?
Yes. JD Service Now lists Heat Pump Service among its services and serves Durham, NC and Pump Install Durham, NC.
Does JD Service Now do Emergency HVAC Service in Durham, NC?
Yes. JD Service Now lists Emergency HVAC Service among its services and serves Durham, NC and Pump Install Durham, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
JD Service Now (this company) |
78/100 | 4.9★ (5,485+) | 21+ | — | 2.4★ | — |
| 81/100 | 4.8★ (2,215+) | 71+ | — | 2.4★ | Best for Whole-Home Duct Cleaning Best for Inspection & Documentation |
|
| 85/100 | 4.9★ (775+) | 53+ | — | — | Best for Free Estimates | |
| 76/100 | 4.8★ (480+) | 29+ | — | 4.3★ | Best Manufacturer-Authorized Installer |
Listed in
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Profile last updated July 4, 2026.