E.P. Omega Air Conditioning llc
El Paso, TX Heat Pump Installation · #17 of 16 · BBB A+ · 16+ yrs
At a glance
- Google rating
- 4.7★ from 355+ reviews
- In business
- 16+ years
- BBB
- A+
- Service area
- El Paso, TX + 1 nearby
Overview
E.P. Omega Air Conditioning llc reports 15+ years serving El Paso homeowners. Reviews note bilingual technicians and clear on-site explanations. Customer comments mention a 90-day parts warranty on replacements. El Paso's desert heat raises summer AC demand, increasing seasonal service needs.
Central air and furnace installation for homes in El Paso and surrounding neighborhoods. Years in business, 15+ years reported. Parts warranty, 90-day parts coverage reported in customer feedback. Bilingual technicians, Spanish-speaking staff noted in recent reviews.
How E.P. Omega Air Conditioning llc compares to the El Paso average
| Signal | E.P. Omega Air Conditioning llc | El Paso avg | Delta |
|---|---|---|---|
| Google rating | 4.7★ | 4.6★ | +0.1 vs avg |
| Review volume | 355+ | 490+ | -135 vs avg |
| Years in business | 16+ | 36+ | -20 vs avg |
What customers say
"I cannot say enough good things about EP Omega! From start to finish, the entire experience was a 10 out of 10. Both Adrian and Eric were incredibly friendly, professional. They responded quickly, arrived on time, and took the time to explain everything clearly. It’s rare to find a company that combines excellent customer service with such high-quality work, but they absolutely delivered. Thank you for the outstan…"
— Frances Ramirez · Jun 4, 2026 · Google Reviews"Very knowledgeable and polite we asked him about what had happen and they explained everything about the repairs made. They also speak spanish which made it easier for my wife to understand. And they offer 90 day warranty on parts they replaced."
— David Akell · May 29, 2026 · Google Reviews"They installed our refrigerated air and furnace last May. It's been nothing but great ! They returned in February to follow up on the equipment to make sure everything is going well. Eric came to check everything and everything was good. He was informative and attentive. I recommend Omega to everyone ..!!"
— Eddie D.P. · Feb 5, 2026 · Google Reviews"Your going to wish someone warned you!! Here it is!!! It was extremely expensive and I expected much better for what we paid. They also requested full payment from our lender before the job was done. Beware! We decided to get a 5ton ac system from them and used their in-house brand and we have had numerous issues and visits from them. I won't settle for a weak name brand ever again. I was told it would be install…"
— Ricky Q · Apr 26, 2026 · Google Reviews"They provided me quickly with a quote, didn't try to up sell me. Answered all my questions promptly. Eric the tech was friendly, knowledgeable, and professional."
— Cruz Morales · May 12, 2026 · Google Reviews"I had a new HVAC system installed in July of 2025 for a little over 11k (paid in full at time of service). Omega was unable to properly install it, so it continued to not be operational, or only intermittently operational until September."
— Verified reviewer · BBB"I am very disappointed in this company I have had issues with my HVAC system in 2021 when I had to have them come back and fourth to add freeon on multiple occasions then got the warranty extended and they had to do it again finally in the summer of aug. 2023 the installed a whole new hvac system and here we are summer of 2024 with it acting up again."
— Verified reviewer · BBBPros & cons
- High Google rating (4.7★ across 355+ reviews)
- Long-established (16+ years in business)
- Mixed customer sentiment (score 60/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Your going to wish someone warned you!! Here it is!!! It was extremely expensive and I expected much better for what we paid. They also requested full payment from our lender before the job was done…
When to choose them — and when to consider alternatives
- Reports of installation issues or payment process would be a deal-breaker for you
Service area
El Paso, TX home · Pump Install El Paso, TX home
Contact & hours
| Monday | 8:00 AM – 5:00 PM |
|---|---|
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 12:00 PM |
| Sunday | Closed |
Frequently asked questions
What are the pros of E.P. Omega Air Conditioning llc?
What are the cons of E.P. Omega Air Conditioning llc?
When should I consider alternatives to E.P. Omega Air Conditioning llc?
What is the Vouched Score for E.P. Omega Air Conditioning llc?
Is E.P. Omega Air Conditioning llc BBB accredited?
How long has E.P. Omega Air Conditioning llc been in business?
What does heat pump installation service typically cost when working with a El Paso, TX provider like E.P. Omega Air Conditioning llc?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
E.P. Omega Air Conditioning llc (this company) |
— | 4.7★ (355+) | 16+ | A+ | — | — |
| 63/100 | 4.4★ (140+) | 25+ | — | — | — | |
| 59/100 | 4.5★ (100+) | 70+ | — | — | — | |
| 72/100 | 4.9★ (125+) | 9+ | — | — | — |
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Profile last updated June 24, 2026.