TOTAL AIR
El Paso, TX Heat Pump Installation · #7 of 16 · BBB A+ Accredited · 18+ yrs
At a glance
- Google rating
- 4.5★ from 295+ reviews
- In business
- 18+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- El Paso, TX + 1 nearby
Overview
Total Air advertises central heat-pump installations and refrigerated-air conversions. The company lists financing options and free estimates on its website. Technicians are noted as background-checked and drug-tested. In El Paso's desert heat, correct equipment sizing matters for efficiency and comfort. The business reports 15+ years serving El Paso and Las Cruces.
Total Air installs and services ducted heat pumps across El Paso and Las Cruces. Family-owned operation with 15+ years local experience. Free estimates and financing available, per their site. Background-checked technicians and same-day emergency response are stated.
Vouched Score breakdown — 73/100
At the El Paso, TX Heat Pump Installation average (73/100). Ranks #7 of 16 listed Heat Pump Installation providers in El Paso, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How TOTAL AIR compares to the El Paso average
| Signal | TOTAL AIR | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 73/100 | 71/100 | +2 vs avg |
| Google rating | 4.5★ | 4.6★ | -0.1 vs avg |
| Review volume | 295+ | 490+ | -196 vs avg |
| Years in business | 18+ | 36+ | -18 vs avg |
What customers say
"I had my a/c replaced and got a great deal on the model I wanted. I am really glad I was approved for the special financing and was a big deciding factor for choosing an hvac contractor. I had been looking at a new a/c unit for a few months since mine went out last summer. I had quotes from a few different contractors and I can say that Total Air really stood out to me and my family. Brandon took his time going ov…"
— Gina G · Mar 22, 2026 · Google Reviews"I had a wonderful experience with the service manager, Ingrid , They were very kind, patient, and took the time to answer all of my questions about dryer vent cleaning and the potential hazards. As a cost timehome owner , I truly appreciated how clearly everything was explained, including maintenance tips I didn’t know about before. I feel much more informed and comfortable now, and I will definitely be referring fr…"
— Arlo Deharo · Feb 6, 2026 · Google Reviews"HVAC decided to mess with me in 105-degree weather on a Sunday with my family at home. I made one call, and George L. was here within 30 minutes. He fixed the issue fast and even dropped some great wisdom while he was at it. I’m beyond satisfied with the service and professionalism. Highly recommend!"
— Germain Goss jr. · May 18, 2026 · Google Reviews"I met the owner of Total Air, Brandon, when his company replaced my AC unit in my office. I was amazed with how efficient this company operates and their communication through out the work was constant. When it came time for my AC conversion I called Brandon and he was able to schedule the work within a weeks time. Total Air is a family run business and their team that worked on my home was done very quickly with mi…"
— Chas D · Nov 25, 2025 · Google Reviews"My Service Tech Miguel was awesome!!!! Diagnosed my problem within seconds and replaced the needed part within minutes. Service charge was $125 for the hour which is fair. My only issue was that the part replaced was only $35 on several distributors websites. Total Air charge me $135 for a simple Mars 91421 2 Pole Contactor . I believe 400% mark up is a bit excessive. I called the service manager to give her the opp…"
— Ray Morales Jr · Apr 15, 2026 · Google ReviewsPros & cons
- Long-established (18+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: same-day
- Financing available
- Free estimates
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- My Service Tech Miguel was awesome!!!! Diagnosed my problem within seconds and replaced the needed part within minutes. Service charge was $125 for the hour which is fair. My only issue was that the p…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- Reports of price markups would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
El Paso, TX home · Pump Install El Paso, TX home
What TOTAL AIR publishes about pricing
Discounts
-
10% off
As published: 10% off"…Costco membership even better...you get an extra 10% off (in a Costco cash card)." - "Used Total Air for c…"
Estimates
-
Free estimates
As published: Free estimates"…who will contact the on-call service technician. Free estimate Financing FAQ Serving all of El Paso and Las Cruc…"
Guarantees & credentials
- Bonded and insured
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of TOTAL AIR?
When should I choose TOTAL AIR?
When should I consider alternatives to TOTAL AIR?
What is the Vouched Score for TOTAL AIR?
Is TOTAL AIR BBB accredited?
How long has TOTAL AIR been in business?
What does heat pump installation service typically cost when working with a El Paso, TX provider like TOTAL AIR?
What pricing terms does TOTAL AIR publish on their website?
Does TOTAL AIR do Heat Pump Service in El Paso, TX?
Does TOTAL AIR do Emergency HVAC Service in El Paso, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
TOTAL AIR (this company) |
73/100 | 4.5★ (295+) | 18+ | A+ ✓ | — | — |
| 85/100 | 4.8★ (2,610+) | 18+ | — | — | — | |
| 53/100 | 4.3★ (40+) | 33+ | A- | — | — | |
| 87/100 | 4.7★ (1,115+) | 39+ | A+ ✓ | — | — |
Listed in
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Profile last updated June 24, 2026.