American Cooling And Heating
Gilbert, AZ Heat Pump Installation · #12 of 13 · BBB A+ Accredited · NATE-certified · 33+ yrs
At a glance
- Google rating
- 4.8★ from 165+ reviews
- In business
- 33+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Gilbert, AZ + 1 nearby
Overview
Ducted air-source heat pump installation is a stated focus in Gilbert and nearby cities. American Cooling And Heating lists Trane Authorized Dealer status on its site. The company notes NATE-certified technicians and background-checked staff. Their service model advertises free estimates, financing, and a three-year parts-and-labor repair warranty. Local Phoenix-area summers make rapid cooling response important; they advertise 24-hour response.
Ducted air-source heat pump installation across Gilbert, AZ and surrounding Phoenix suburbs. NATE-certified technicians are listed on their website. Trane Authorized Dealer status is listed on their site. Free estimates and financing are advertised, plus a three-year parts-and-labor repair warranty.
Vouched Score breakdown — 74/100
Gilbert, AZ Heat Pump Installation average is 79/100. Ranks #12 of 13 listed Heat Pump Installation providers in Gilbert, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How American Cooling And Heating compares to the Gilbert average
| Signal | American Cooling And Heating | Gilbert avg | Delta |
|---|---|---|---|
| Vouched Score | 74/100 | 79/100 | -5 vs avg |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 165+ | 590+ | -427 vs avg |
| Years in business | 33+ | 16+ | +16 vs avg |
What customers say
"We hired American Cooling and Heating to install a new airconditioning unit and they were fantastic from start to finish. Scot Morgan was incredibly knowledgeable and patiently spent time answering all of our questions. The ordering process and scheduling went smoothly. The installer Matt was great. Incredibly hardworking and very thorough in making sure that the unit was properly installed. We were very impresse…"
— Game Player · May 12, 2026 · Google Reviews"Need a new A/C here in the Phoenix area? You can’t do better than American Cooling and Heating, in my view. They are really reasonably priced, prompt and great at what they do. My new Ruud unit is the best brand out there and surprisingly affordable - and I did my research. Scot is super to work with, professional and knows his stuff."
— Bob Christie · Jan 15, 2026 · Google Reviews"American Cooling and Heating is truly one of the best AC repair and replacement companies in Arizona. Scot Morgan is incredibly knowledgeable and takes the time to answer every question thoroughly, which made buying a new system much easier and stress-free. The entire team is efficient, professional, and courteous. When I was replacing my system, I compared multiple quotes, and Scot not only gave me the best price …"
— Parul Agrawal · Aug 26, 2025 · Google Reviews"Definitely a 5 star review! They were super responsive on a Sunday when our AC stopped working in 115 degree weather! Miguel worked until 10pm on a Sunday night to get our AC operating temporarily before replacing the unit. Scot was fair with pricing on a new unit, was prompt on the install, did a great job on the install, is very knowledgeable and professional and would definitely recommend. Really great experience!"
— Scott Bower · Jul 28, 2023 · Google Reviews"Unreliable, unfortunately I can't give a review about a company who does not show up for an appointment or have the decency to call and cancel. But I can tell you how this company rescheduled an appointment and than did not show for the 2nd appointment. Reliability is an important trait for a business and they are unreliable."
— Robert Tavassoli · Dec 13, 2025 · Google ReviewsPros & cons
- High Google rating (4.8★ across 165+ reviews)
- Long-established (33+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Authorized Trane Authorized Dealer
- NATE-certified technicians
- Background-verified team
- Emergency response: 24-hour
- 3-Year labor warranty
- Financing available
- Free estimates
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Unreliable, unfortunately I can't give a review about a company who does not show up for an appointment or have the decency to call and cancel. But I can tell you how this company rescheduled an appo…
When to choose them — and when to consider alternatives
- You need heat pump replacement
- You need same-day or after-hours service
- You want manufacturer-warranty installation work
- You need to finance the work
- You value a long-tenured local operator (33+ years in business)
- Reports of appointment no-shows would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Gilbert, AZ home · Pump Install Gilbert, AZ home
What American Cooling And Heating publishes about pricing
Discounts
-
Senior discount
As published: Senior discount"…• Fast Response 24/7 Call Now For A Free Estimate Senior Discounts Read more BBB A+ Rating BBB A+ Rating Read more C…" -
Military discount
As published: Military discount"…d more Complaint Free Financing Options Read more Military Discounts Contact Us American Cooling And Heating 3651 E Ba…"
Estimates
-
Free estimates
As published: Free estimates"…ts and Labor - LIFETIME WARRANTY on Workmanship - FREE Estimates on AC Replacements or new AC Installations - FREE…"
Guarantees & credentials
- Licensed
- NATE Certified
- LIFETIME WARRANTY
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of American Cooling And Heating?
When should I choose American Cooling And Heating?
When should I consider alternatives to American Cooling And Heating?
What is the Vouched Score for American Cooling And Heating?
Is American Cooling And Heating BBB accredited?
How long has American Cooling And Heating been in business?
What does heat pump install service typically cost when working with a Gilbert, AZ provider like American Cooling And Heating?
What pricing terms does American Cooling And Heating publish on their website?
Does American Cooling And Heating do Heat Pump Service in Gilbert, AZ?
Does American Cooling And Heating do Emergency HVAC Service in Gilbert, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
American Cooling And Heating (this company) |
74/100 | 4.8★ (165+) | 33+ | A+ ✓ | — | — |
| 78/100 | 4.8★ (390+) | 17+ | — | — | — | |
| 77/100 | 5.0★ (320+) | 2+ | A ✓ | — | — | |
| 78/100 | 5.0★ (385+) | 15+ | — | — | — |
Listed in
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Profile last updated June 22, 2026.