The Coolest Air
Killeen, TX Heat Pump Installation · #2 of 10 · BBB A+ Accredited · 19+ yrs
At a glance
- Google rating
- 5.0★ from 350+ reviews
- In business
- 19+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Killeen, TX + 1 nearby
Overview
Heat-pump installs: ducted air-source heat pump work is listed as a site specialization. The Coolest Air states same-day emergency response. The Coolest Air lists 20+ years serving Killeen and Central Texas. Reviews note lengthy labor warranty language and consistent energy-saving outcomes.
Ducted air-source heat pump installation serving Killeen and Central Texas. Specialization: ducted air-source heat pump installs listed on their site. The Coolest Air states same-day emergency response.
Vouched Score breakdown — 83/100
Above the Killeen, TX Heat Pump Installation average of 78/100. Ranks #2 of 10 listed Heat Pump Installation providers in Killeen, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How The Coolest Air compares to the Killeen average
| Signal | The Coolest Air | Killeen avg | Delta |
|---|---|---|---|
| Vouched Score | 83/100 | 78/100 | +5 vs avg |
| Google rating | 5.0★ | 4.9★ | +0.1 vs avg |
| Review volume | 350+ | 310+ | +39 vs avg |
| Years in business | 19+ | 25+ | -6 vs avg |
What customers say
"UPDATE: Just had to update my review and share how incredible my new system has been! I’ve had it for about seven weeks now, and the difference is unreal. The whole house stays quiet, consistent, and genuinely comfortable — no more freezing or boiling pockets in random rooms. But the biggest shock has been my electric usage. Since installation, my energy consumption has dropped by 70% compared to the same time las…"
— Just Me · Apr 30, 2026 · Google Reviews"What a wonderful company and a delight to meet and work with Cliff, Aaron and Daniel. I had an unfortunate situation where two of my A/C’s went bad at once and “The Coolest Air” company was here ASAP to lend a hand. From scheduling to replacement it was a pure delight. Timely, knowledgeable, extremely delightful and willing to go an extra step. My pictures show the old unit on the left and the first new unit on the …"
— Rosemarie Growney · Sep 19, 2025 · Google Reviews"Explained drain line improperly installed, left corner at p trap sitting lower than right side drain pipe, resulting in pooling of water in pipe until vacuum forms from pipe filling completely up with water like putting your finger over the end of a straw. Per proper installation a 1% grade or 1/8 inch drop per foot of pipe is required for proper drainage from pan, otherwise the vacuum force will result in switch h…"
— Mark Carlile · May 19, 2026 · Google Reviews"I chose The Coolest Air to install my new ac system in Austin and it went great! They have the best customer service but also the best install crew around. Cliff, Aaron & Daniel worked two days on converting my original Daikin FIT system to a high efficiency Dual Fuel Heat Pump system with gas furnace. The system also qualifies for a tax credit. We are excited to have them doing our maintenance from now on. They a…"
— Shane Birdsong · Nov 28, 2025 · Google Reviews"I have been using The Coolest Air for the past couple of years for any problems and for their twice a year maintenance plan. I chose them based on the reputation and reviews that I saw from many different people. They have not disappointed at all. Always quick to respond, repairs and maintenance done quickly and efficiently. But, most of all, have always been honest and presented me with all possible options and the…"
— Stacy Engstrom Scentsy Ind. Superstar Director · Aug 9, 2025 · Google Reviews"and his exceptional crew at Coolest Air have been our go-to company for air conditioning and heater service for over 18 years. They have taken care of everything from routine maintenance and services to emergency repairs and system replacement and upgrades."
— Verified reviewer · BBBPros & cons
- High Google rating (5.0★ across 350+ reviews)
- Long-established (19+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: same-day
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Explained drain line improperly installed, left corner at p trap sitting lower than right side drain pipe, resulting in pooling of water in pipe until vacuum forms from pipe filling completely up with…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You prefer a family-owned operation
- Reports of drain installation would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Killeen, TX home · Pump Install Killeen, TX home
Contact & hours
| Monday | 8:00 AM – 6:00 PM |
|---|---|
| Tuesday | 8:00 AM – 6:00 PM |
| Wednesday | 8:00 AM – 6:00 PM |
| Thursday | 8:00 AM – 6:00 PM |
| Friday | 8:00 AM – 6:00 PM |
| Saturday | 8:00 AM – 12:00 PM |
| Sunday | Closed |
Frequently asked questions
What are the pros of The Coolest Air?
When should I choose The Coolest Air?
When should I consider alternatives to The Coolest Air?
What is the Vouched Score for The Coolest Air?
Is The Coolest Air BBB accredited?
How long has The Coolest Air been in business?
What does heat pump installation service typically cost when working with a Killeen, TX provider like The Coolest Air?
Does The Coolest Air do Heat Pump Service in Killeen, TX?
Does The Coolest Air do Emergency HVAC Service in Killeen, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
The Coolest Air (this company) |
83/100 | 5.0★ (350+) | 19+ | A+ ✓ | — | — |
| 67/100 | 5.0★ (30+) | 30+ | — | — | — | |
| 74/100 | 4.6★ (300+) | — | — | — | — | |
| 81/100 | 4.9★ (400+) | 25+ | — | — | — |
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Profile last updated June 24, 2026.