Pro-Tech Air Conditioning & Plumbing Service
Orlando, FL Heat Pump Installation · #11 of 12 · BBB A+ Accredited · 58+ yrs
At a glance
- Google rating
- 4.8★ from 1,130+ reviews
- In business
- 58+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Orlando, FL + 1 nearby
Overview
Pro-Tech lists ducted air-source heat pump installation for Orlando homeowners. The company lists over 58 years in operation locally. Pro-Tech advertises emergency response available 24/7. Company pages note variable-speed inverter equipment on installs. Local summers and high humidity make correct sizing especially important in Orlando homes.
Ducted air-source heat pump installation serving the Orlando area and surrounding communities. The website lists over 58 years of operation. Equipment notes include variable-speed inverter systems on their installs. The homepage advertises emergency response available 24/7 for urgent HVAC needs.
Vouched Score breakdown — 75/100
Orlando, FL Heat Pump Installation average is 81/100. Ranks #11 of 12 listed Heat Pump Installation providers in Orlando, FL.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Pro-Tech Air Conditioning & Plumbing Service compares to the Orlando average
| Signal | Pro-Tech Air Conditioning & P… | Orlando avg | Delta |
|---|---|---|---|
| Vouched Score | 75/100 | 81/100 | -6 vs avg |
| Google rating | 4.8★ | 4.8★ | matches city average |
| Review volume | 1,130+ | 1,530+ | -399 vs avg |
| Years in business | 58+ | 45+ | +13 vs avg |
What customers say
"I’ve used this company in the past and had generally positive experiences, which makes this situation especially disappointing. During a recent cold spell, my heat stopped working, so I called for service. The technician, Ray Payne, came out and quickly declared that my system was essentially unrepairable. Shortly after, I was presented with a quote of around $10,000 for a basic system replacement, with no meaningf…"
— Alex Kap · Feb 2, 2026 · Google Reviews"Once again convinced that some of these companies pay to have only the positive reviews posted. We called Pro Tech when our AC unit went out last summer. They, and a couple other companies, came out to give estimates and we were happy with the way their salesperson explained things to us. Since the price was competitive, we decided to use them. After the installation, we had white goo dripping from the unit right …"
— Mike N · Mar 3, 2026 · Google Reviews"I purchased a brand new Trane AC unit from Pro Tech AC & Plumbing for $13,000 in October 2023. Since then, I’ve had regular service with them, including a check-up in February 2025, when I was told the system was “good to go” for summer. Yesterday, my AC stopped working, so they had Michael from Pro Tech come out. Within less than a minute, he claimed the problem was a leak in the coil—the same coil they installed …"
— Trey Ayres · Oct 13, 2025 · Google Reviews"Came to my house to diagnose a problem with my air conditioner. All I asked for was to diagnose the problem and provide me an estimate to fix the unit. I provided them an opportunity for work, repeat business, and verbal referrals. They came out to my house and wanted to charge me $650 just to provide an estimate. No thank you. You wasted my time and tried to rip me off in the process. Enjoy your negative review now ;)"
— Steve Christaldi · Feb 11, 2026 · Google Reviews"I had a great experience with Pro-Tech HVAC thanks to their field service technician, Raymond Ferrer. He responded quickly and handled everything with the highest level of professionalism. Raymond was humble, respectful and approachable (which made it easy to ask questions). He took the time to explain everything clearly and in detail so I fully understood what was going on with our AC. I really appreciated how con…"
— EJ · Aug 23, 2025 · Google Reviews"Do not call these people. Had a terrible experience with them."
— Verified reviewer · BBB"I had this company install a central TRANE XV variable-speed unit in 2018. From the first year, I was paying for their membership, which turned out to be a scam not beneficial to customers as they advertise."
— Verified reviewer · BBB"I purchased a new HVAC unit from Pro Tech in October 2023 for $13,000. Ive used them exclusively for regular maintenance and had a technician out as recently as February 2025, who confirmed the unit was in good condition and ready for July 2025, the system suddenly stopped working."
— Verified reviewer · BBBPros & cons
- High Google rating (4.8★ across 1,130+ reviews)
- Long-established (58+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Financing available
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I’ve used this company in the past and had generally positive experiences, which makes this situation especially disappointing. During a recent cold spell, my heat stopped working, so I called for se…
- Once again convinced that some of these companies pay to have only the positive reviews posted. We called Pro Tech when our AC unit went out last summer. They, and a couple other companies, came out…
- I purchased a brand new Trane AC unit from Pro Tech AC & Plumbing for $13,000 in October 2023. Since then, I’ve had regular service with them, including a check-up in February 2025, when I was told th…
- Came to my house to diagnose a problem with my air conditioner. All I asked for was to diagnose the problem and provide me an estimate to fix the unit. I provided them an opportunity for work, repeat…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You want a top-rated provider with substantial review history (4.8★, 1,130+ reviews)
- You value a long-tenured local operator (58+ years in business)
- Reports of permit issues would be a deal-breaker for you
- Reports of upsell pressure would be a deal-breaker for you
- Reports of high diagnostic fees would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Orlando, FL home · Pump Install Orlando, FL home
Guarantees & credentials
- Satisfaction Guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Pro-Tech Air Conditioning & Plumbing Service?
When should I choose Pro-Tech Air Conditioning & Plumbing Service?
When should I consider alternatives to Pro-Tech Air Conditioning & Plumbing Service?
What is the Vouched Score for Pro-Tech Air Conditioning & Plumbing Service?
Is Pro-Tech Air Conditioning & Plumbing Service BBB accredited?
How long has Pro-Tech Air Conditioning & Plumbing Service been in business?
What does heat pump installation service typically cost when working with a Orlando, FL provider like Pro-Tech Air Conditioning & Plumbing Service?
What pricing terms does Pro-Tech Air Conditioning & Plumbing Service publish on their website?
Does Pro-Tech Air Conditioning & Plumbing Service do Heat Pump Service in Orlando, FL?
Does Pro-Tech Air Conditioning & Plumbing Service do Emergency HVAC Service in Orlando, FL?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Pro-Tech Air Conditioning & Plumbing Service (this company) |
75/100 | 4.8★ (1,130+) | 58+ | A+ ✓ | — | — |
| 75/100 | 5.0★ (250+) | 3+ | — | — | — | |
| 77/100 | 4.7★ (975+) | 73+ | — | — | — | |
| 82/100 | 4.8★ (1,495+) | 25+ | — | — | — |
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Profile last updated June 23, 2026.