Penguin Air, Plumbing & Electrical
Phoenix, AZ Heat Pump Installation · #3 of 18 · BBB A+ Accredited · 18+ yrs
At a glance
- Google rating
- 4.7★ from 6,495+ reviews
- In business
- 18+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Phoenix, AZ + 1 nearby
Overview
Lists ducted air-source heat pump installation and related services on its website. Notes convenient financing options and flat-rate pricing. Penguin Air reports 18 years in business serving Phoenix homeowners. Local focus fits Phoenix's desert cooling load and frequent summer service demand. Reviews reference a membership plan with priority scheduling and timely technician arrivals.
Penguin Air, Plumbing & Electrical installs and services ducted heat pumps across the Phoenix metro area. Background-Checked employees is listed as a company feature on their site. Same-day service is advertised for emergency HVAC needs. Financing options and flat-rate pricing are noted for larger installations.
Vouched Score breakdown — 85/100
Above the Phoenix, AZ Heat Pump Installation average of 82/100. Ranks #3 of 18 listed Heat Pump Installation providers in Phoenix, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Penguin Air, Plumbing & Electrical compares to the Phoenix average
| Signal | Penguin Air, Plumbing & Electrical | Phoenix avg | Delta |
|---|---|---|---|
| Vouched Score | 85/100 | 82/100 | +3 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 6,495+ | 5,465+ | +1027 vs avg |
| Years in business | 18+ | 39+ | -21 vs avg |
What customers say
"Penguin Electric really pulled through! Had a big job on a historic home. Attention to detail was vital. I had a lot of questions and concerns. The team showed up! Alan Rex, Carl and Khalil were always communicative and knowledgeable! They worked well together and in a timely manner. They were careful and courteous on site, too. Was a blast working with them!"
— Coffee Plus Alchemy · May 2, 2026 · Google Reviews"I lost water in my condo about two days ago. I had the water company come over and my HOA come over and no one could figure out why I wasn't getting any water in my unit. I finally just called a plumber myself and the plumber from Penguin found the issue within about 15 minutes (main valve outside was shut off) and I was able to have water in my home again. It was such a huge relief that he was able to fix it. Worst…"
— Jodi Greenamyer · May 20, 2026 · Google Reviews"Technician Tim went above and beyond with explaining HVAC system- how it worked, what causes the break downs and how to avoid costly repairs by having them come out every 6 months and check ( they have an excellent monthly plan 20$ per month for services and discounts which are amazing for plumbing, electrical and HVAC!!) He was just fantastic and customer services was impressive. He didn’t try to upsell me at all …"
— R Schmidt · Feb 26, 2026 · Google Reviews"Our house was having pressure issues with the water coming in from the city line. Jason from Penguin arrived shortly after I sent a request for service and diagnosed the issue and explained the fixes quickly and efficiently. He was back the next morning and fixed all of the issues very quickly. I’ll definitely be calling again if we have plumbing issues."
— Jason Comeau · Feb 25, 2026 · Google Reviews"Garrett did a fantastic job showed me pictures of my HVAC unit I was unaware of a lot of things. He’s very excellent at how he does his job. Much appreciated."
— Justin & Lindsay Deforest · Feb 13, 2026 · Google Reviews"arrived at my home for the annual plumbing inspection as part of my annual membership plan. He arrival was timely and he was very courteous and knowledgeable throughout the process, setting expectations and explaining what he was looking for."
— Verified reviewer · BBB"was an excellent technician. He was very courteous, professional, and friendly."
— Verified reviewer · BBB"was professional in providing and providing details about what needed replacing and why."
— Verified reviewer · BBBPros & cons
- High Google rating (4.7★ across 6,495+ reviews)
- Long-established (18+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: same-day
- Financing available
- Free estimates
- Flat-rate, upfront pricing
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You want a top-rated provider with substantial review history (4.7★, 6,495+ reviews)
- Reports of membership misrepresentation would be a deal-breaker for you
- Reports of BBB complaints would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Phoenix, AZ home · Pump Install Phoenix, AZ home
What Penguin Air, Plumbing & Electrical publishes about pricing
Maintenance plans
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Membership Plan
As published: Membership Plan"…Msg & data rates may apply. Send Join The Penguin Membership Plan With a Penguin Membership Plan of $20 a month, yo…" -
maintenance plan
As published: maintenance plan"…r peace of mind our top priority with our routine maintenance plan. The Penguin Plan helps our customers save on rep…"
Financing
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Financing available
As published: Financing available"…Background-Checked Employees - Same-Day Service - Financing Available - Flat-Rate Pricing - Free In-Home Estimate Pengu…"
Pricing model
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Flat-rate pricing
As published: Flat-rate pricing"…loyees - Same-Day Service - Financing Available - Flat-Rate Pricing - Free In-Home Estimate Penguin Provides Emergenc…"
Estimates
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Free estimates
As published: Free estimates"…rvice - Financing Available - Flat-Rate Pricing - Free In-Home Estimate Penguin Provides Emergency HVAC, Plumbing & Elect…"
Contact & hours
Frequently asked questions
What are the pros of Penguin Air, Plumbing & Electrical?
When should I choose Penguin Air, Plumbing & Electrical?
When should I consider alternatives to Penguin Air, Plumbing & Electrical?
What is the Vouched Score for Penguin Air, Plumbing & Electrical?
Is Penguin Air, Plumbing & Electrical BBB accredited?
How long has Penguin Air, Plumbing & Electrical been in business?
What does heat pump installation service typically cost when working with a Phoenix, AZ provider like Penguin Air, Plumbing & Electrical?
What pricing terms does Penguin Air, Plumbing & Electrical publish on their website?
Does Penguin Air, Plumbing & Electrical do Heat Pump Service in Phoenix, AZ?
Does Penguin Air, Plumbing & Electrical do Emergency HVAC Service in Phoenix, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Penguin Air, Plumbing & Electrical (this company) |
85/100 | 4.7★ (6,495+) | 18+ | A+ ✓ | — | — |
| 85/100 | 4.7★ (34,045+) | 52+ | — | — | — | |
| 86/100 | 4.9★ (1,425+) | 17+ | — | — | — | |
| 84/100 | 4.9★ (1,760+) | 17+ | — | — | — |
Listed in
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Profile last updated June 24, 2026.