Penguin Air, Plumbing & Electrical

Phoenix, AZ Heat Pump Installation · #3 of 18 · BBB A+ Accredited · 18+ yrs

4.7 · 6,495+ Google reviews · 📍 3710 E University Dr #1, Phoenix, AZ 85034, USA
VOUCHEDSCOREEXCELLENT85/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 18+ years in business BBB A+ · Accredited Review sentiment: 88/100

At a glance

Google rating
4.7★ from 6,495+ reviews
In business
18+ years
BBB
A+ accredited
Services
2 Heat Pump Installation services
Service area
Phoenix, AZ + 1 nearby

Overview

Editorial review

Lists ducted air-source heat pump installation and related services on its website. Notes convenient financing options and flat-rate pricing. Penguin Air reports 18 years in business serving Phoenix homeowners. Local focus fits Phoenix's desert cooling load and frequent summer service demand. Reviews reference a membership plan with priority scheduling and timely technician arrivals.

Penguin Air, Plumbing & Electrical installs and services ducted heat pumps across the Phoenix metro area. Background-Checked employees is listed as a company feature on their site. Same-day service is advertised for emergency HVAC needs. Financing options and flat-rate pricing are noted for larger installations.

Vouched Score breakdown — 85/100

Above the Phoenix, AZ Heat Pump Installation average of 82/100. Ranks #3 of 18 listed Heat Pump Installation providers in Phoenix, AZ.

BBB Rating 100 3%
Editorial Review 79 42%
Google Rating 90 16%
Review Recency 100 5%
Local Search Rank 74 8%
Review Sentiment 88 14%
Years in Business 70 4%
Google Review Volume 100 8%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Penguin Air, Plumbing & Electrical compares to the Phoenix average

Across 18 vetted heat pump install providers in Phoenix, AZ.

SignalPenguin Air, Plumbing & ElectricalPhoenix avgDelta
Vouched Score 85/100 82/100 +3 vs avg
Google rating 4.7★ 4.8★ -0.1 vs avg
Review volume 6,495+ 5,465+ +1027 vs avg
Years in business 18+ 39+ -21 vs avg

What customers say

Recent Google reviews
★★★★★

"Penguin Electric really pulled through! Had a big job on a historic home. Attention to detail was vital. I had a lot of questions and concerns. The team showed up! Alan Rex, Carl and Khalil were always communicative and knowledgeable! They worked well together and in a timely manner. They were careful and courteous on site, too. Was a blast working with them!"

— Coffee Plus Alchemy · May 2, 2026 · Google Reviews
★★★★★

"I lost water in my condo about two days ago. I had the water company come over and my HOA come over and no one could figure out why I wasn't getting any water in my unit. I finally just called a plumber myself and the plumber from Penguin found the issue within about 15 minutes (main valve outside was shut off) and I was able to have water in my home again. It was such a huge relief that he was able to fix it. Worst…"

— Jodi Greenamyer · May 20, 2026 · Google Reviews
★★★★★

"Technician Tim went above and beyond with explaining HVAC system- how it worked, what causes the break downs and how to avoid costly repairs by having them come out every 6 months and check ( they have an excellent monthly plan 20$ per month for services and discounts which are amazing for plumbing, electrical and HVAC!!) He was just fantastic and customer services was impressive. He didn’t try to upsell me at all …"

— R Schmidt · Feb 26, 2026 · Google Reviews
★★★★★

"Our house was having pressure issues with the water coming in from the city line. Jason from Penguin arrived shortly after I sent a request for service and diagnosed the issue and explained the fixes quickly and efficiently. He was back the next morning and fixed all of the issues very quickly. I’ll definitely be calling again if we have plumbing issues."

— Jason Comeau · Feb 25, 2026 · Google Reviews
★★★★★

"Garrett did a fantastic job showed me pictures of my HVAC unit I was unaware of a lot of things. He’s very excellent at how he does his job. Much appreciated."

— Justin & Lindsay Deforest · Feb 13, 2026 · Google Reviews
From around the web

"arrived at my home for the annual plumbing inspection as part of my annual membership plan. He arrival was timely and he was very courteous and knowledgeable throughout the process, setting expectations and explaining what he was looking for."

— Verified reviewer · BBB

"was an excellent technician. He was very courteous, professional, and friendly."

— Verified reviewer · BBB

"was professional in providing and providing details about what needed replacing and why."

— Verified reviewer · BBB

Pros & cons

Pros Verified strengths
  • High Google rating (4.7★ across 6,495+ reviews)
  • Long-established (18+ years in business)
  • BBB accredited
What this provider advertises

Self-reported on their website — not independently verified.

  • Background-verified team
  • Emergency response: same-day
  • Financing available
  • Free estimates
  • Flat-rate, upfront pricing
What customers praise
punctualityknowledgeable techniciansmembership maintenance planprompt emergency response
Cons What reviewers flag
membership misrepresentationBBB complaints

When to choose them — and when to consider alternatives

Choose them if
  • You need same-day or after-hours service
  • You need to finance the work
  • You want a top-rated provider with substantial review history (4.7★, 6,495+ reviews)
Consider alternatives if
  • Reports of membership misrepresentation would be a deal-breaker for you
  • Reports of BBB complaints would be a deal-breaker for you

Services

Service area

Phoenix, AZ home · Pump Install Phoenix, AZ home

Office: 3710 E University Dr #1, Phoenix, AZ 85034, USA

Neighborhood: 3710 E University Dr #1, Phoenix, AZ 85034, USA

What Penguin Air, Plumbing & Electrical publishes about pricing

Maintenance plans

  • Membership Plan
    As published: Membership Plan
    "…Msg & data rates may apply. Send Join The Penguin Membership Plan With a Penguin Membership Plan of $20 a month, yo…"
  • maintenance plan
    As published: maintenance plan
    "…r peace of mind our top priority with our routine maintenance plan. The Penguin Plan helps our customers save on rep…"

Financing

  • Financing available
    As published: Financing available
    "…Background-Checked Employees - Same-Day Service - Financing Available - Flat-Rate Pricing - Free In-Home Estimate Pengu…"

Pricing model

  • Flat-rate pricing
    As published: Flat-rate pricing
    "…loyees - Same-Day Service - Financing Available - Flat-Rate Pricing - Free In-Home Estimate Penguin Provides Emergenc…"

Estimates

  • Free estimates
    As published: Free estimates
    "…rvice - Financing Available - Flat-Rate Pricing - Free In-Home Estimate Penguin Provides Emergency HVAC, Plumbing & Elect…"

Contact & hours

Frequently asked questions

What are the pros of Penguin Air, Plumbing & Electrical?
Based on public records and customer reviews: High Google rating (4.7★ across 6,495+ reviews); Long-established (18+ years in business); BBB accredited; Background-verified team; Emergency response: same-day; Financing available; Free estimates; Flat-rate, upfront pricing.
When should I choose Penguin Air, Plumbing & Electrical?
Choose them if: You need same-day or after-hours service; You need to finance the work; You want a top-rated provider with substantial review history (4.7★, 6,495+ reviews).
When should I consider alternatives to Penguin Air, Plumbing & Electrical?
Consider alternatives if: Reports of membership misrepresentation would be a deal-breaker for you; Reports of BBB complaints would be a deal-breaker for you.
What is the Vouched Score for Penguin Air, Plumbing & Electrical?
85/100. Top contributing signals: Bbb 100/100+ Review Recency 100/100, Google Review Count 100/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
Is Penguin Air, Plumbing & Electrical BBB accredited?
Penguin Air, Plumbing & Electrical has a BBB rating of A+ and is BBB-accredited.
How long has Penguin Air, Plumbing & Electrical been in business?
Penguin Air, Plumbing & Electrical has been operating for 18+ years in Phoenix, AZ.
What does heat pump installation service typically cost when working with a Phoenix, AZ provider like Penguin Air, Plumbing & Electrical?
Ducted air-source heat pump + air handler, full system typically runs $7,200–$14,350, and geothermal system — premium alternative runs $13,450–$31,400 in Phoenix, Arizona. These are area-wide market estimates, not Penguin Air, Plumbing & Electrical's quotes. For an exact price, request a written estimate from Penguin Air, Plumbing & Electrical.
What pricing terms does Penguin Air, Plumbing & Electrical publish on their website?
Penguin Air, Plumbing & Electrical's website publishes: Membership Plan, Financing available, Flat-rate pricing. Promotions and plans change — confirm currently-available terms with Penguin Air, Plumbing & Electrical before acting.
Does Penguin Air, Plumbing & Electrical do Heat Pump Service in Phoenix, AZ?
Yes. Penguin Air, Plumbing & Electrical lists Heat Pump Service among its services and serves Phoenix, AZ and Pump Install Phoenix, AZ.
Does Penguin Air, Plumbing & Electrical do Emergency HVAC Service in Phoenix, AZ?
Yes. Penguin Air, Plumbing & Electrical lists Emergency HVAC Service among its services and serves Phoenix, AZ and Pump Install Phoenix, AZ.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Penguin Air, Plumbing & Electrical (this company)
85/100 4.7★ (6,495+) 18+ A+ ✓
85/100 4.7★ (34,045+) 52+
86/100 4.9★ (1,425+) 17+
84/100 4.9★ (1,760+) 17+

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Profile last updated June 24, 2026.