FACT HVAC
Tempe, AZ Heat Pump Installation · #15 of 14
At a glance
- Google rating
- 4.8★ from 600+ reviews
- In business
- 7+ years
- BBB
- F
- Services
- 1 Heat Pump Installation service
- Service area
- Tempe, AZ + 1 nearby
Overview
FACT HVAC states transparent pricing and advertises same-day service. FACT HVAC reports over seven combined years of team experience. FACT HVAC operates in Tempe's desert climate with cooling-season demand. FACT HVAC's reviews note skilled technicians and clear on-site explanations.
Residential HVAC contractor in Tempe, focused on system replacements and repairs. Same-day service: advertises same-day response and emergency repair availability (24/7). Maintenance service: FACT Check tune-ups listed at $79 per system.
How FACT HVAC compares to the Tempe average
| Signal | FACT HVAC | Tempe avg | Delta |
|---|---|---|---|
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 600+ | 1,275+ | -675 vs avg |
| Years in business | 7+ | 35+ | -28 vs avg |
What customers say
"They replaced an AC for me in phoenix the very next day after having issues and were competitive on price and timeline. They were honest and helpful. They initially quoted me what the repair would cost and I was the one who inquired about a new unit. They never once strong armed me into any sales. They were an incredible company to work with. Their service and install department were professional and well trained. I…"
— Lmnvestor · Jun 5, 2024 · Google Reviews"Miguel, Julio and were fabulous. They were on time and completed the job with integrity. Would recommend this company to anyone. Kyl came last night (11-18-24) to check on the heating portion of our unit and all is well. Very respectable. Thanks again FACT."
— Bill Corbett · Nov 19, 2024 · Google Reviews"We are in the process of having one of our AC units repaired that was under warranty through FACT HVAC. Due to the availability of a new Goodman compressor, the process has been longer than we had hoped for. However, FACT HVAC has done a good job keeping us updated and even supplementing our faulty AC unit with a used unit until our new compressor arrives. We’re hoping we’re near the end of our job, as soon as the…"
— Andy Roach · Sep 26, 2025 · Google Reviews"Title: Good Technicians but Somewhat Broken Processes ⭐⭐⭐ I recently purchased an AC unit from FACT HVAC, and overall, my experience has been a mixed bag. First, the positive: the installation process was smooth, and the technician who came to handle the job was impressive. Not only was he highly skilled and knowledgeable, but he also went above and beyond to ensure that everything was working as it should, and I …"
— Rajat Sadana · May 18, 2023 · Google Reviews"Very bad business, I am in legal litigation with the company. They installed the wrong unit in my house and they refused to remediate. The license has been suspended as they had issue with at least 2 other customers. Stay away!"
— Simon Estephan · May 8, 2026 · Google Reviews"FACT HVAC installed my new unit and I could not be happier! install team was amazing and on time."
— Verified reviewer · BBB"I was sent this company through my Fidelity. They are the worst Company I have dealt with and I would stay away from them."
— Verified reviewer · BBBPros & cons
- High Google rating (4.8★ across 600+ reviews)
Self-reported on their website — not independently verified.
- Emergency response: 24/7
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- 3 complaint(s) filed against business
- Title: Good Technicians but Somewhat Broken Processes ⭐⭐⭐ I recently purchased an AC unit from FACT HVAC, and overall, my experience has been a mixed bag. First, the positive: the installation proce…
- Very bad business, I am in legal litigation with the company. They installed the wrong unit in my house and they refused to remediate. The license has been suspended as they had issue with at least 2…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You want a top-rated provider with substantial review history (4.8★, 600+ reviews)
- Reports of license issues or wrong-unit installation would be a deal-breaker for you
Services
- Emergency HVAC Service
Service area
Tempe, AZ home · Pump Install Tempe, AZ home
What FACT HVAC publishes about pricing
Pricing model
-
Transparent pricing
As published: Transparent pricing"…he preferred choice for HVAC services in Tempe: - Transparent Pricing: We provide upfront, honest pricing with no hidde…" -
No hidden fees
As published: No hidden fees"…Pricing: We provide upfront, honest pricing with no hidden fees or surprises. You’ll always know what you’re payi…"
Contact & hours
| Monday | 7:00 AM – 7:00 PM |
|---|---|
| Tuesday | 7:00 AM – 7:00 PM |
| Wednesday | 7:00 AM – 7:00 PM |
| Thursday | 7:00 AM – 7:00 PM |
| Friday | 7:00 AM – 7:00 PM |
| Saturday | 7:00 AM – 7:00 PM |
| Sunday | Closed |
Frequently asked questions
What are the pros of FACT HVAC?
When should I choose FACT HVAC?
When should I consider alternatives to FACT HVAC?
What is the Vouched Score for FACT HVAC?
Is FACT HVAC BBB accredited?
How long has FACT HVAC been in business?
What does heat pump install service typically cost when working with a Tempe, AZ provider like FACT HVAC?
What pricing terms does FACT HVAC publish on their website?
Does FACT HVAC do Emergency HVAC Service in Tempe, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
FACT HVAC (this company) |
— | 4.8★ (600+) | 7+ | F | — | — |
| 85/100 | 4.9★ (930+) | 27+ | A+ | 4.7★ | — | |
| 87/100 | 4.9★ (1,460+) | 79+ | — | — | — | |
| 74/100 | 5.0★ (190+) | — | — | — | — |
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Profile last updated June 23, 2026.