FACT HVAC
At a glance
- Google rating
- 4.8★ from 600+ reviews
- In business
- 7+ years
- BBB
- F
- Service area
- Tempe, AZ
- Phone
- +1-480-360-6560
Overview
FACT HVAC prioritizes non-commissioned technical repairs over sales pressure. They offer a specific $79 preventative maintenance checkup for residential systems.
FACT HVAC is a hvac provider serving Tempe, AZ with a 4.8/5 rating across 603 customer reviews. Notable signals: 7+ years in business.
FACT HVAC provides professional heating and cooling solutions to homeowners throughout the Phoenix Metropolitan area. Their technicians are compensated based on repair quality rather than sales commissions. This approach aims to prevent unnecessary system replacements for their clients. The company offers a flat-rate maintenance service to prepare residential units for seasonal temperature changes. They focus on transparency and clear communication during every service visit. Their team specializes in extending the operational lifespan of existing HVAC equipment through preventative care.
Service area
Tempe, AZ home
Vouched Score breakdown — 61/100
Tempe, AZ HVAC average is 81/100. Ranks #15 of 15 listed HVAC providers in Tempe, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How FACT HVAC compares to the Tempe average
| Signal | FACT HVAC | Tempe avg | Delta |
|---|---|---|---|
| Vouched Score | 61/100 | 81/100 | -20 vs avg |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 600+ | 1,815+ | -1215 vs avg |
| Years in business | 7+ | 32+ | -25 vs avg |
What customers say
Review themes: Customers consistently praise the technical knowledge and clear explanations provided by individual service technicians. Many reviewers highlight the company's integrity and refusal to push for unneeded equipment upgrades. Some reviewers report significant communication and service quality concerns regarding third-party warranty work.
"Johnny our service technician did an outstanding job during a routine maintenance check of our HVAC system. He was thorough and took additional time to educate us on important features of our system, as well as, tips on maintaining our HVAC system. Highly recommend FACT HVAC for anyone looking for a trustworthy company that does excellent work."
— Terry Ommen · Nov 15, 2025 · Google Reviews"They replaced an AC for me in phoenix the very next day after having issues and were competitive on price and timeline. They were honest and helpful. They initially quoted me what the repair would cost and I was the one who inquired about a new unit. They never once strong armed me into any sales. They were an incredible company to work with. Their service and install department were professional and well trained. I…"
— Lmnvestor · Jun 5, 2024 · Google Reviews"Miguel, Julio and were fabulous. They were on time and completed the job with integrity. Would recommend this company to anyone. Kyl came last night (11-18-24) to check on the heating portion of our unit and all is well. Very respectable. Thanks again FACT."
— Bill Corbett · Nov 19, 2024 · Google Reviews"I had incredible service today by this company - they were very quick to schedule and get someone to my home during monsoon season here to check out our A/C. From the moment their specialist arrived, I could tell they were knowledgeable - we are new homeowners so this was SUPER helpful. They got us all sorted and were very professional throughout! Highly recommend."
— Natalie · Aug 26, 2025 · Google Reviews"This place is INCREDIBLE!!!!!! Johnny is the nicest and most knowledgeable HVAC tech I have ever met. He went out of his way to explain the possibilities, test for all possible resolutions and even helped by looking at the second unit just to make sure it wasn't having issues as well. When the solutions became difficult, the owner Andrew stepped in and helped my family. I can never say enough about how wonderful the…"
— Kristen Bekemeyer Culley · Aug 11, 2025 · Google Reviews"FACT HVAC installed my new unit and I could not be happier! install team was amazing and on time."
— Verified reviewer · BBB"I was sent this company through my Fidelity. They are the worst Company I have dealt with and I would stay away from them."
— Verified reviewer · BBBCommon complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Failure to respond to 3 complaint(s) filed against business
- 3 complaint(s) filed against business
Pros & cons
- High customer satisfaction (4.8★ across 600+ reviews)
- Free estimates
- 3 BBB complaint(s) filed in the past 12 months
- Not BBB accredited
What FACT HVAC publishes about pricing
Pricing model
-
Transparent pricing
As published: Transparent pricing"…he preferred choice for HVAC services in Tempe: - Transparent Pricing: We provide upfront, honest pricing with no hidde…"↗ source -
No hidden fees
As published: No hidden fees"…Pricing: We provide upfront, honest pricing with no hidden fees or surprises. You’ll always know what you’re payi…"↗ source
When to choose them — and when to consider alternatives
- You need large-scale commercial work
- Recent BBB complaint history is a deal-breaker for you
Contact & hours
| Monday | 7:00 AM – 7:00 PM |
|---|---|
| Tuesday | 7:00 AM – 7:00 PM |
| Wednesday | 7:00 AM – 7:00 PM |
| Thursday | 7:00 AM – 7:00 PM |
| Friday | 7:00 AM – 7:00 PM |
| Saturday | 7:00 AM – 7:00 PM |
| Sunday | Closed |
Frequently asked questions
What are the pros of FACT HVAC?
What are the cons of FACT HVAC?
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What is the Vouched Score for FACT HVAC?
Is FACT HVAC BBB accredited?
How long has FACT HVAC been in business?
How can I contact FACT HVAC?
What does HVAC service typically cost when working with a Tempe, AZ provider like FACT HVAC?
What pricing terms does FACT HVAC publish on their website?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Best for | |
|---|---|---|---|---|---|---|
FACT HVAC (this company) |
61/100 | 4.8★ (600+) | 7+ | F | — | — |
| 83/100 | 4.9★ (925+) | 27+ | A+ | 4.7★ | — | |
| 84/100 | 4.9★ (1,415+) | 79+ | — | 4.1★ | — | |
| 87/100 | 4.8★ (2,180+) | 14+ | — | — | — |
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Profile last updated May 9, 2026.