The Otter Guys Heating, Air Conditioning, Plumbing
Charlottesville, VA HVAC · #3 of 3
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
Review sentiment: 95/100
At a glance
- Google rating
- 4.9★ from 1,085+ reviews
- Services
- 8 HVAC services
- Service area
- Charlottesville, VA
- Phone
- +1-434-216-6166
Overview
The Otter Guys lead with strong AC repair capability and emergency response evidence. The Otter Guys lists same-day emergency response on their site. The Otter Guys advertises flat-rate pricing and upfront estimates. The Otter Guys ties services to Charlottesville's humid summers and older, historic-home stock. The Otter Guys' reviews commonly cite fast arrivals and on-the-spot repairs.
Residential HVAC and plumbing specialist focusing on emergency AC and heating service in Charlottesville. Emergency response: same-day availability (per their site). Flat-rate pricing is advertised for repairs and installations. Ductless systems and heat pump installation are listed among core services.
Score breakdown
Charlottesville, VA HVAC average is 85/100. Ranks #3 of 3 listed HVAC providers in Charlottesville, VA.
Editorial Review
79
48%
Google Rating
97
18%
Local Search Rank
46
10%
Review Sentiment
95
16%
Review Volume
82
10%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
vs. Charlottesville average
| Signal | The Otter Guys Heatin… | Charlottesville avg | Delta |
|---|---|---|---|
| Vouched Score | 82/100 | 85/100 | -3 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 1,085+ | 1,610+ | -521 vs avg |
What customers say
Reviewers praise:
fast arrivalthorough diagnosticssame-day repairsclean job sites
Pros
Strengths
- High Google rating (4.9★ across 1,085+ reviews)
When to choose them
- You need AC repair
- You need same-day or after-hours service
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.9★, 1,085+ reviews)
Consider alternatives if
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Guarantees & credentials
- Licensed technicians
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
📞
🌐
📍
🕒
Call for hours
confirm availability online
confirm availability online
Frequently asked questions
What are the pros of The Otter Guys Heating, Air Conditioning, Plumbing?
Based on public records and customer reviews: High Google rating (4.9★ across 1,085+ reviews); Emergency response: same-day; Flat-rate, upfront pricing; Specializes in AC repair.
When should I choose The Otter Guys Heating, Air Conditioning, Plumbing?
Choose them if: You need AC repair; You need same-day or after-hours service; You prefer a family-owned operation; You want a top-rated provider with substantial review history (4.9★, 1,085+ reviews).
What is the Vouched Score for The Otter Guys Heating, Air Conditioning, Plumbing?
82/100. Top contributing signals: Google Rating 97/100+ Review Sentiment 95/100, Google Review Count 82/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How can I contact The Otter Guys Heating, Air Conditioning, Plumbing?
Call The Otter Guys Heating, Air Conditioning, Plumbing at +1-434-216-6166. Address: 1224 Monticello Rd, Charlottesville, VA 22902, USA.
What does HVAC service typically cost when working with a Charlottesville, VA provider like The Otter Guys Heating, Air Conditioning, Plumbing?
Duct cleaning typically runs $315–$725, and AC repair runs $135–$590 in Charlottesville, Virginia. These are area-wide market estimates, not The Otter Guys Heating, Air Conditioning, Plumbing's quotes. For an exact price, request a written estimate from The Otter Guys Heating, Air Conditioning, Plumbing.
What pricing terms does The Otter Guys Heating, Air Conditioning, Plumbing publish on their website?
The Otter Guys Heating, Air Conditioning, Plumbing's website publishes: Upfront pricing. Promotions and plans change — confirm currently-available terms with The Otter Guys Heating, Air Conditioning, Plumbing before acting.
Does The Otter Guys Heating, Air Conditioning, Plumbing do AC Repair in Charlottesville, VA?
Yes. The Otter Guys Heating, Air Conditioning, Plumbing lists AC Repair among its services and serves Charlottesville, VA. Call +1-434-216-6166 for a quote.
Does The Otter Guys Heating, Air Conditioning, Plumbing do AC Replacement in Charlottesville, VA?
Yes. The Otter Guys Heating, Air Conditioning, Plumbing lists AC Replacement among its services and serves Charlottesville, VA. Call +1-434-216-6166 for a quote.
Does The Otter Guys Heating, Air Conditioning, Plumbing do HVAC Installation in Charlottesville, VA?
Yes. The Otter Guys Heating, Air Conditioning, Plumbing lists HVAC Installation among its services and serves Charlottesville, VA. Call +1-434-216-6166 for a quote.
Does The Otter Guys Heating, Air Conditioning, Plumbing do Heat Pump Service in Charlottesville, VA?
Yes. The Otter Guys Heating, Air Conditioning, Plumbing lists Heat Pump Service among its services and serves Charlottesville, VA. Call +1-434-216-6166 for a quote.
Compare with nearby providers
| Provider | Vouched | Years | |
|---|---|---|---|
The Otter Guys Heating, Air Conditioning, Plumbing (this company) ⭐ Ductwork & Sealing · ⭐ Upfront Pricing |
82/100 | 4.9★ (1,085+) | — |
Albemarle Heating & Air ⭐ Highest Vouched Score · ⭐ Best for New System Installation · ⭐ Best for Heat Pumps |
89/100 | 4.9★ (2,445+) | 38+ |
Beck Cohen ⭐ Best for Free Estimates · ⭐ Best NATE-Certified Team |
89/100 | 4.9★ (1,715+) | 71+ |
| 76/100 | 4.8★ (660+) | 22+ |
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Profile last updated July 20, 2026.