Metro Plumbing, Heating & Air
Chattanooga, TN HVAC · #2 of 8 · 37+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.8★ from 4,395+ reviews
- In business
- 37+ years
- Yelp
- 2.3★ from 45+ reviews
- Services
- 6 HVAC services
- Service area
- Chattanooga, TN
Overview
Editorial review
Metro Plumbing, Heating & Air leads with high-volume emergency AC repair and major system installs. Metro PHA lists a Master HVAC Technician and Master plumbers on staff. Chattanooga's humid summers increase urgent cooling demand, and Metro notes rapid same-day scheduling. Reviews often mention upfront pricing and technicians arriving prepared.
AC repair and full-system installations focused on Greater Chattanooga HVAC emergencies. Master-certified technicians and a Master HVAC Technician on staff with 35+ years. Flat-rate pricing and financing available, per their site. Emergency response available, advertised as 24/7 on the homepage.
Vouched Score breakdown — 80/100
Above the Chattanooga, TN HVAC average of 78/100. Ranks #2 of 8 listed HVAC providers in Chattanooga, TN.
Editorial Review
79
44%
Yelp Rating
32
3%
Google Rating
93
16%
Local Search Rank
58
9%
Review Sentiment
75
14%
Years in Business
100
4%
Google Review Volume
98
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Metro Plumbing, Heating & Air compares to the Chattanooga average
| Signal | Metro Plumbing, Heating & Air | Chattanooga avg | Delta |
|---|---|---|---|
| Vouched Score | 80/100 | 78/100 | +2 vs avg |
| Google rating | 4.8★ | 4.8★ | matches city average |
| Review volume | 4,395+ | 1,305+ | +3092 vs avg |
| Years in business | 37+ | 42+ | -5 vs avg |
What customers say
Where they stand on this page:
Lowest Yelp rating on the page (2.3★ vs page best 4.5★)
Pros & cons
Pros
Verified strengths
- High Google rating (4.8★ across 4,395+ reviews)
- Long-established (37+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Financing available
- Flat-rate, upfront pricing
- Specializes in AC repair
punctualitytransparent upfront pricingfast emergency responseknowledgeable technicians
Cons
- Lower Yelp rating than Google (2.3★ vs 4.8★)
yelp complaintsrating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need AC repair
- You need furnace repair
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.8★, 4,395+ reviews)
Consider alternatives if
- Reports of rating divergence would be a deal-breaker for you
- Reports of yelp complaints would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Chattanooga, TN home
What Metro Plumbing, Heating & Air publishes about pricing
Pricing model
-
Upfront pricing
As published: Upfront pricing"…ated since 1989. Serving Greater Chattanooga with upfront pricing, Master-certified technicians, and 24/7 emergency…" -
No hidden fees
As published: No hidden fees"…across Chattanooga, Tennessee and North Georgia. No hidden fees, no pressure — just honest, expert service from a…"
Guarantees & credentials
- Satisfaction Guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Metro Plumbing, Heating & Air?
Based on public records and customer reviews: High Google rating (4.8★ across 4,395+ reviews); Long-established (37+ years in business); Emergency response: 24/7; Financing available; Flat-rate, upfront pricing; Specializes in AC repair.
What are the cons of Metro Plumbing, Heating & Air?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (2.3★ vs 4.8★).
When should I choose Metro Plumbing, Heating & Air?
Choose them if: You need AC repair; You need furnace repair; You need to finance the work; You prefer a family-owned operation; You want a top-rated provider with substantial review history (4.8★, 4,395+ reviews).
When should I consider alternatives to Metro Plumbing, Heating & Air?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; Reports of yelp complaints would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for Metro Plumbing, Heating & Air?
80/100. Top contributing signals: Years In Business 100/100, Google Review Count 98/100, Google Rating 93/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Metro Plumbing, Heating & Air been in business?
Metro Plumbing, Heating & Air has been operating for 37+ years in Chattanooga, TN.
What does HVAC service typically cost when working with a Chattanooga, TN provider like Metro Plumbing, Heating & Air?
Furnace repair typically runs $120–$730, and AC repair runs $120–$525 in Chattanooga, Tennessee. These are area-wide market estimates, not Metro Plumbing, Heating & Air's quotes. For an exact price, request a written estimate from Metro Plumbing, Heating & Air.
What pricing terms does Metro Plumbing, Heating & Air publish on their website?
Metro Plumbing, Heating & Air's website publishes: Upfront pricing. Promotions and plans change — confirm currently-available terms with Metro Plumbing, Heating & Air before acting.
Does Metro Plumbing, Heating & Air do AC Repair in Chattanooga, TN?
Yes. Metro Plumbing, Heating & Air lists AC Repair among its services and serves Chattanooga, TN.
Does Metro Plumbing, Heating & Air do AC Replacement in Chattanooga, TN?
Yes. Metro Plumbing, Heating & Air lists AC Replacement among its services and serves Chattanooga, TN.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Metro Plumbing, Heating & Air (this company) |
80/100 | 4.8★ (4,395+) | 37+ | — | 2.3★ | Furnace Repair Upfront Pricing |
| 70/100 | 4.9★ (120+) | 13+ | — | 4.5★ | — | |
| 78/100 | 4.7★ (710+) | 82+ | — | 4.2★ | — | |
| 80/100 | 4.9★ (465+) | 20+ | — | 4.5★ | Best for Free Estimates |
Listed in
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Profile last updated July 5, 2026.