Appliance & Air Care Experts
Dallas, TX HVAC · #13 of 20 · 15+ yrs
At a glance
- Google rating
- 4.9★ from 515+ reviews
- In business
- 15+ years
- Services
- 2 HVAC services
- Service area
- Dallas, TX
- Phone
- +1-972-771-5987
Overview
Appliance & Air Care Experts specializes in emergency AC repair, with technicians frequently cited for late-night and weekend availability. Chris Thompson is specifically noted by multiple homeowners for diagnosing complex cooling failures where previous contractors failed. These repairs are essential for managing the intense North Texas heat during peak summer months. Every technician prioritizes honest assessments, often recommending replacement over costly repairs when equipment reaches the end of its lifecycle.
Appliance & Air Care Experts provides residential HVAC repair and diagnostic services throughout the Dallas area. Technicians offer same-day emergency support, with documented cases of service calls extending into late evening hours on weekends. The company emphasizes diagnostic honesty, frequently advising homeowners against repairs when replacement offers better long-term value. Their team maintains a high volume of positive feedback for technical transparency and rapid response times during critical system failures.
Vouched Score breakdown — 80/100
Dallas, TX HVAC average is 81/100. Ranks #13 of 20 listed HVAC providers in Dallas, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Appliance & Air Care Experts compares to the Dallas average
| Signal | Appliance & Air Care Experts | Dallas avg | Delta |
|---|---|---|---|
| Vouched Score | 80/100 | 73/100 | +7 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 515+ | 1,270+ | -753 vs avg |
| Years in business | 15+ | 38+ | -23 vs avg |
What customers say
"Chris Thompson was super helpful. Air conditioning went out later in the afternoon and he stayed to make sure we were taken care of until 10:00 PM on a Saturday! Amazing work, thanks Chris!"
— Coles Sellers · Oct 12, 2025 · Google Reviews"Bobby didn’t service our Fridge, but we are thankful that he was honest with us. He let us know that it would be expensive to fix and would suggest we get a new one instead of taking our money."
— Anthony Santacruz · Oct 5, 2025 · Google Reviews"I have a home warranty and did not trust the 1st company that came and look at my a/c unit. I needed a second option and I was referred to Appliance & Air Care Experts. A tech name Chris, checked my units throughout and gave me a professional opinion and was very honest and took his time entirely to diagnosed my units. I was very pleased to his professionalism and knowledge. He was able to fixed my the issues on my …"
— Myra Harrel · Apr 21, 2025 · Google Reviews"I can’t say enough good things about Chris Thompson! My AC went out unexpectedly, and Chris came through on extremely short notice. He was prompt, professional, and clearly knew exactly what he was doing. Within no time, he had diagnosed the issue and had everything up and running again. He explained the problem in simple terms and made sure I understood what was needed. It’s hard to find reliable service these days…"
— Randa Amrou · Jul 12, 2025 · Google Reviews"Last time I trusted 2 random people to fix my ac unit and it made it worse so i was a little nervous when contracting this company but it went lovely. The technician Chris came to fix my ac unit was amazing he was fast, and knowledgeable on what he is doing. I would for sure recommend them their fast and for a good price."
— Alexis Ambrosio · May 26, 2025 · Google ReviewsPros
- High Google rating (4.9★ across 515+ reviews)
- Long-established (15+ years in business)
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Free estimates
- Specializes in AC repair
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You want a top-rated provider with substantial review history (4.9★, 515+ reviews)
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Dallas, TX home
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of Appliance & Air Care Experts?
When should I choose Appliance & Air Care Experts?
When should I consider alternatives to Appliance & Air Care Experts?
What is the Vouched Score for Appliance & Air Care Experts?
How long has Appliance & Air Care Experts been in business?
How can I contact Appliance & Air Care Experts?
What does HVAC service typically cost when working with a Dallas, TX provider like Appliance & Air Care Experts?
Does Appliance & Air Care Experts do AC Repair in Dallas, TX?
Does Appliance & Air Care Experts do Emergency HVAC Service in Dallas, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Appliance & Air Care Experts (this company) |
80/100 | 4.9★ (515+) | 15+ | — | — | — |
| 77/100 | 5.0★ (240+) | 4+ | NR | — | — | |
| 84/100 | 5.0★ (195+) | 10+ | — | — | — | |
| 90/100 | 4.9★ (3,345+) | 51+ | A+ ✓ | — | — |
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Profile last updated May 13, 2026.