Empire Refrigeration
At a glance
- Google rating
- 4.3★ from 295+ reviews
- BBB
- A+
- Hours
- Open 24/7
- Service area
- El Paso, TX
- Phone
- +1-915-787-0747
Overview
Specializing in comprehensive HVAC retrofits for older homes, this team is recognized for their clean installation practices and dedicated project management approach.
Empire Refrigeration is a hvac provider serving El Paso, TX with a 4.3/5 rating across 298 customer reviews.
Empire Refrigeration provides expert climate control solutions designed to handle the unique demands of the El Paso desert environment. Their core services include professional air conditioning installation, heating system setup, and comprehensive routine maintenance plans to ensure long-term system efficiency. The company emphasizes a hands-on approach to project management, particularly for complex installations and system upgrades, ensuring that homes remain comfortable throughout the year. By focusing on technical precision and reliable service delivery, they assist homeowners in navigating the transition to modern refrigerated air systems. Their team is dedicated to maintaining high standards of workmanship across all residential cooling and heating projects, helping clients achieve consistent indoor comfort regardless of the season.
Service area
El Paso, TX home
How Empire Refrigeration compares to the El Paso average
| Signal | Empire Refrigeration | El Paso avg | Delta |
|---|---|---|---|
| Google rating | 4.3★ | 4.7★ | -0.4 vs avg |
| Review volume | 295+ | 460+ | -164 vs avg |
What customers say
Review themes: Customers frequently highlight the technical expertise and efficiency of the installation crews, noting that projects are often completed with minimal disruption to the home. While many appreciate the professional communication and successful resolution of complex cooling issues, some feedback suggests that administrative follow-up and scheduling coordination can occasionally experience delays during busy periods. Overall, clients value the company’s commitment to quality workmanship and their ability to handle challenging HVAC modifications.
"Had an A/C installed in November 2024. Edwin paints a pretty picture that they would always be there to help. Well turns out that it is not true. When you call the office they don’t answer (weather they are busy or short staffed that is not the customer’s fault) so you have keep calling until eventually they do answer then they say they will call you back and of course they don’t, so you have to call them back. Fina…"
— Lisa Carbajal · 6 months ago · Google Reviews"My first interaction with Empire Refrigeration was with Edwin Martinez. Edwin was most professional and personable. A simple statement like, “I’m looking forward to meeting you on (scheduled appointment),” almost sealed the deal before it even began. This type of customer service is what I look for in a long business relationship. Empire has the right people in Edwin Martinez. Apart from being soft spoken (not …"
— Erick Valadez · 2 years ago · Google Reviews"My husband and I decided to finally pull the plug on getting refrigeration installed in our 63-year-old home. It seems like it gets more humid every year earlier. We called several companies that either said they were coming out and didn't or just flat out did not answer their phones or get back with us. Edwin from Empire Refrigeration setup an appointment and showed up promptly. He was very professional and respec…"
— L Saucedo · 3 years ago · Google Reviews"See what our satisfied clients say about our services."
— Verified reviewer · Website"Submit Reliable air conditioning and heating services in El Paso."
— Verified reviewer · Website"These people are the one who took control of my house AC problem and fixed it in 2 hours ."
— Verified reviewer · Website"El Paso Contact Us Reach out for expert air conditioning and heating services in El Paso, Texas."
— Verified reviewer · WebsiteCons
- Not BBB accredited
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need large-scale commercial work
Contact & hours
| Monday | Open 24 hours |
|---|---|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
Frequently asked questions
What are the cons of Empire Refrigeration?
When should I choose Empire Refrigeration?
When should I consider alternatives to Empire Refrigeration?
Is Empire Refrigeration BBB accredited?
How can I contact Empire Refrigeration?
What does HVAC service typically cost when working with a El Paso, TX provider like Empire Refrigeration?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Best for | |
|---|---|---|---|---|---|---|
Empire Refrigeration (this company) |
— | 4.3★ (295+) | — | A+ | — | — |
| — | 4.8★ (710+) | — | A+ | — | — | |
| — | 4.9★ (485+) | — | — | — | — | |
| — | 4.8★ (2,380+) | 18+ | — | — | — |
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Profile last updated May 9, 2026.