Hercules Industries
El Paso, TX HVAC · #18 of 17
At a glance
- Google rating
- 4.0★ from 305+ reviews
- Services
- 1 HVAC service
- Service area
- El Paso, TX
Overview
Hercules Industries operates as a manufacturer and distributor of HVACR equipment, sheet metal, and specialized components. Professionals and homeowners utilize their inventory for indoor air quality solutions and system parts in the El Paso region. Staff members assist with sourcing hard-to-find components for older heating systems common in local residential housing. Efficient project management services support contractors and homeowners throughout the Chihuahuan Desert climate.
Hercules Industries functions as a manufacturer and distributor of HVACR equipment, sheet metal, and specialized parts for residential and commercial projects in El Paso. They stock a wide range of indoor air quality products and copper fittings for local contractors and homeowners. The company manages regional distribution across several states, including Texas and Arizona. They also support local HVAC families through an annual scholarship program.
Vouched Score breakdown — 53/100
El Paso, TX HVAC average is 77/100. Ranks #18 of 17 listed HVAC providers in El Paso, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Hercules Industries compares to the El Paso average
| Signal | Hercules Industries | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 53/100 | 69/100 | -16 vs avg |
| Google rating | 4.0★ | 4.7★ | -0.7 vs avg |
| Review volume | 305+ | 470+ | -167 vs avg |
What customers say
"When they answer the phone you're placed on hold, not, how can I help you. No one comes back to take the call. Why must I have to take time out of my busy day to have to go in personally to get some information! Terrible customer service. The phone calls are also customers not just the ones that are there in front of you."
— Mar Hernandez · Mar 3, 2026 · Google Reviews"Outstanding customer service Frank Nolasco went above and beyond to find a part we need for an old furnace. Frank is very professional and has an amazing attitude. We appreciate his hard work. I would highly recommend everyone to shop here. Also Frank Cabral the manager great customer service 💯👍🏽"
— Frances Gonzales · Oct 1, 2025 · Google Reviews"Best place to get filters in town. Very helpful staff."
— Jason · Aug 28, 2025 · Google Reviews"I call in earlier in the day to ask the time they close, I am informed that the store closes at 4:00PM, same hour stipulated in the Google listing. I tell him I'll be there before then to buy and pick up something quick. My guess is it was going to be $100-$120 worth of stuff, not much and a pretty quick stop. I get off work at 3:00PM, make my 40 min drive to arrive at 3:44PM outside the gate, still not completely c…"
— Cosmo Olversatil · Sep 27, 2023 · Google Reviews"Drove all the way from the far east side to pick up a vent right quick and they were closing the gate at 3:40. I guess when they say they close at 4, it really means they close 20 minutes before hand. Very poor service, especially having to drive almost 30 minutes and to get turned down at the gate."
— jamesbond2125 · Oct 3, 2023 · Google ReviewsPros & cons
- Mixed customer sentiment (score 50/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- When they answer the phone you're placed on hold, not, how can I help you. No one comes back to take the call. Why must I have to take time out of my busy day to have to go in personally to get some i…
- I call in earlier in the day to ask the time they close, I am informed that the store closes at 4:00PM, same hour stipulated in the Google listing. I tell him I'll be there before then to buy and pick…
- Drove all the way from the far east side to pick up a vent right quick and they were closing the gate at 3:40. I guess when they say they close at 4, it really means they close 20 minutes before hand.…
When to choose them — and when to consider alternatives
- Reports of communication gaps would be a deal-breaker for you
- Reports of early store closures would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
Service area
El Paso, TX home
Contact & hours
| Monday | 7:00 AM – 4:00 PM |
|---|---|
| Tuesday | 7:00 AM – 4:00 PM |
| Wednesday | 7:00 AM – 4:00 PM |
| Thursday | 7:00 AM – 4:00 PM |
| Friday | 7:00 AM – 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
What are the cons of Hercules Industries?
When should I consider alternatives to Hercules Industries?
What is the Vouched Score for Hercules Industries?
What does HVAC service typically cost when working with a El Paso, TX provider like Hercules Industries?
Does Hercules Industries do Indoor Air Quality in El Paso, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Hercules Industries (this company) |
53/100 | 4.0★ (305+) | — | — | — | — |
| 73/100 | 4.7★ (110+) | 15+ | — | — | — | |
| 69/100 | 4.5★ (155+) | 13+ | — | — | — | |
| 70/100 | 4.7★ (95+) | 74+ | — | — | Emergency / 24-Hour Service Ductwork & Sealing |
Listed in
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Profile last updated June 11, 2026.