Hercules Industries
El Paso, TX Heat Pump Installation · #14 of 16 · 64+ yrs
At a glance
- Google rating
- 4.0★ from 305+ reviews
- In business
- 64+ years
- Services
- 1 Heat Pump Installation service
- Service area
- El Paso, TX + 1 nearby
Overview
Hercules Industries lists matched heat-pump systems, including R454B cold-climate options.
Manufacturer and distributor supplying matched heat-pump systems and delivery/installation around El Paso.
Vouched Score breakdown — 62/100
El Paso, TX Heat Pump Installation average is 73/100. Ranks #14 of 16 listed Heat Pump Installation providers in El Paso, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Hercules Industries compares to the El Paso average
| Signal | Hercules Industries | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 62/100 | 71/100 | -9 vs avg |
| Google rating | 4.0★ | 4.6★ | -0.6 vs avg |
| Review volume | 305+ | 490+ | -185 vs avg |
| Years in business | 64+ | 36+ | +28 vs avg |
What customers say
"I absolutely love the customer care/service I received. It was also great to buy a box of filters for under $40. Knowing that my house is better protected and then I have to spend so much money makes me feel better. I will definitely continue to return here for my AC filter needs."
— K Marcucci · Apr 7, 2026 · Google Reviews"When they answer the phone you're placed on hold, not, how can I help you. No one comes back to take the call. Why must I have to take time out of my busy day to have to go in personally to get some information! Terrible customer service. The phone calls are also customers not just the ones that are there in front of you."
— Mar Hernandez · Mar 3, 2026 · Google Reviews"Outstanding customer service Frank Nolasco went above and beyond to find a part we need for an old furnace. Frank is very professional and has an amazing attitude. We appreciate his hard work. I would highly recommend everyone to shop here. Also Frank Cabral the manager great customer service 💯👍🏽"
— Frances Gonzales · Oct 1, 2025 · Google Reviews"I call in earlier in the day to ask the time they close, I am informed that the store closes at 4:00PM, same hour stipulated in the Google listing. I tell him I'll be there before then to buy and pick up something quick. My guess is it was going to be $100-$120 worth of stuff, not much and a pretty quick stop. I get off work at 3:00PM, make my 40 min drive to arrive at 3:44PM outside the gate, still not completely c…"
— Cosmo Olversatil · Sep 27, 2023 · Google Reviews"Drove all the way from the far east side to pick up a vent right quick and they were closing the gate at 3:40. I guess when they say they close at 4, it really means they close 20 minutes before hand. Very poor service, especially having to drive almost 30 minutes and to get turned down at the gate."
— jamesbond2125 · Oct 3, 2023 · Google ReviewsPros & cons
- Long-established (64+ years in business)
- Mixed customer sentiment (score 50/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- When they answer the phone you're placed on hold, not, how can I help you. No one comes back to take the call. Why must I have to take time out of my busy day to have to go in personally to get some i…
- I call in earlier in the day to ask the time they close, I am informed that the store closes at 4:00PM, same hour stipulated in the Google listing. I tell him I'll be there before then to buy and pick…
- Drove all the way from the far east side to pick up a vent right quick and they were closing the gate at 3:40. I guess when they say they close at 4, it really means they close 20 minutes before hand.…
When to choose them — and when to consider alternatives
- You prefer a family-owned operation
- You value a long-tenured local operator (64+ years in business)
- Reports of early closings would be a deal-breaker for you
- Reports of phone hold times would be a deal-breaker for you
- Reports of pickup refusals would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Heat Pump Service
Service area
El Paso, TX home · Pump Install El Paso, TX home
Contact & hours
| Monday | 7:00 AM – 4:00 PM |
|---|---|
| Tuesday | 7:00 AM – 4:00 PM |
| Wednesday | 7:00 AM – 4:00 PM |
| Thursday | 7:00 AM – 4:00 PM |
| Friday | 7:00 AM – 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
What are the pros of Hercules Industries?
What are the cons of Hercules Industries?
When should I choose Hercules Industries?
When should I consider alternatives to Hercules Industries?
What is the Vouched Score for Hercules Industries?
How long has Hercules Industries been in business?
What does heat pump installation service typically cost when working with a El Paso, TX provider like Hercules Industries?
Does Hercules Industries do Heat Pump Service in El Paso, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Hercules Industries (this company) |
62/100 | 4.0★ (305+) | 64+ | — | — | — |
| 72/100 | 4.5★ (155+) | 13+ | — | — | — | |
| 73/100 | 4.7★ (95+) | 74+ | — | — | — | |
| 82/100 | 4.9★ (200+) | 20+ | A+ ✓ | — | — |
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Profile last updated June 24, 2026.