Hercules Industries

El Paso, TX Heat Pump Installation · #14 of 16 · 64+ yrs

4.0 · 305+ Google reviews · 📍 200 Chelsea St, El Paso, TX 79905, USA
VOUCHEDSCOREGOOD62/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 64+ years in business Review sentiment: 50/100

At a glance

Google rating
4.0★ from 305+ reviews
In business
64+ years
Services
1 Heat Pump Installation service
Service area
El Paso, TX + 1 nearby

Overview

Editorial review

Hercules Industries lists matched heat-pump systems, including R454B cold-climate options.

Manufacturer and distributor supplying matched heat-pump systems and delivery/installation around El Paso.

Vouched Score breakdown — 62/100

El Paso, TX Heat Pump Installation average is 73/100. Ranks #14 of 16 listed Heat Pump Installation providers in El Paso, TX.

Editorial Review 54 43%
Google Rating 67 16%
Review Recency 100 5%
Local Search Rank 60 9%
Review Sentiment 50 14%
Years in Business 100 4%
Google Review Volume 67 9%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How Hercules Industries compares to the El Paso average

Across 17 vetted heat pump install providers in El Paso, TX.

SignalHercules IndustriesEl Paso avgDelta
Vouched Score 62/100 71/100 -9 vs avg
Google rating 4.0★ 4.6★ -0.6 vs avg
Review volume 305+ 490+ -185 vs avg
Years in business 64+ 36+ +28 vs avg

What customers say

Where they stand on this page: Lowest rating on this page (4.0★ vs page best 5.0★)
Recent Google reviews
★★★★★

"I absolutely love the customer care/service I received. It was also great to buy a box of filters for under $40. Knowing that my house is better protected and then I have to spend so much money makes me feel better. I will definitely continue to return here for my AC filter needs."

— K Marcucci · Apr 7, 2026 · Google Reviews
★★☆☆☆

"When they answer the phone you're placed on hold, not, how can I help you. No one comes back to take the call. Why must I have to take time out of my busy day to have to go in personally to get some information! Terrible customer service. The phone calls are also customers not just the ones that are there in front of you."

— Mar Hernandez · Mar 3, 2026 · Google Reviews
★★★★★

"Outstanding customer service Frank Nolasco went above and beyond to find a part we need for an old furnace. Frank is very professional and has an amazing attitude. We appreciate his hard work. I would highly recommend everyone to shop here. Also Frank Cabral the manager great customer service 💯👍🏽"

— Frances Gonzales · Oct 1, 2025 · Google Reviews
★☆☆☆☆

"I call in earlier in the day to ask the time they close, I am informed that the store closes at 4:00PM, same hour stipulated in the Google listing. I tell him I'll be there before then to buy and pick up something quick. My guess is it was going to be $100-$120 worth of stuff, not much and a pretty quick stop. I get off work at 3:00PM, make my 40 min drive to arrive at 3:44PM outside the gate, still not completely c…"

— Cosmo Olversatil · Sep 27, 2023 · Google Reviews
★☆☆☆☆

"Drove all the way from the far east side to pick up a vent right quick and they were closing the gate at 3:40. I guess when they say they close at 4, it really means they close 20 minutes before hand. Very poor service, especially having to drive almost 30 minutes and to get turned down at the gate."

— jamesbond2125 · Oct 3, 2023 · Google Reviews

Pros & cons

Pros Verified strengths
  • Long-established (64+ years in business)
What customers praise
parts availabilityhelpful stafflow-cost filters
Cons
  • Mixed customer sentiment (score 50/100)
What reviewers flag
phone hold timesearly closingspickup refusals

Common complaints

Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.

When to choose them — and when to consider alternatives

Choose them if
  • You prefer a family-owned operation
  • You value a long-tenured local operator (64+ years in business)
Consider alternatives if
  • Reports of early closings would be a deal-breaker for you
  • Reports of phone hold times would be a deal-breaker for you
  • Reports of pickup refusals would be a deal-breaker for you
  • You want a BBB-rated firm specifically

Services

Service area

El Paso, TX home · Pump Install El Paso, TX home

Office: 200 Chelsea St, El Paso, TX 79905, USA

Neighborhood: 200 Chelsea St, El Paso, TX 79905, USA

Contact & hours

📍
🕒
Monday 7:00 AM – 4:00 PM
Tuesday 7:00 AM – 4:00 PM
Wednesday 7:00 AM – 4:00 PM
Thursday 7:00 AM – 4:00 PM
Friday 7:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

Frequently asked questions

What are the pros of Hercules Industries?
Based on public records and customer reviews: Long-established (64+ years in business).
What are the cons of Hercules Industries?
Concerns flagged from public records and reviews: Mixed customer sentiment (score 50/100).
When should I choose Hercules Industries?
Choose them if: You prefer a family-owned operation; You value a long-tenured local operator (64+ years in business).
When should I consider alternatives to Hercules Industries?
Consider alternatives if: Reports of early closings would be a deal-breaker for you; Reports of phone hold times would be a deal-breaker for you; Reports of pickup refusals would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for Hercules Industries?
62/100. Top contributing signals: Review Recency 100/100, Years In Business 100/100, Google Review Count 67/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Hercules Industries been in business?
Hercules Industries has been operating for 64+ years in El Paso, TX.
What does heat pump installation service typically cost when working with a El Paso, TX provider like Hercules Industries?
Ducted air-source heat pump + air handler, full system typically runs $5,950–$11,950, and geothermal system — premium alternative runs $11,200–$26,150 in El Paso, Texas. These are area-wide market estimates, not Hercules Industries's quotes. For an exact price, request a written estimate from Hercules Industries.
Does Hercules Industries do Heat Pump Service in El Paso, TX?
Yes. Hercules Industries lists Heat Pump Service among its services and serves El Paso, TX and Pump Install El Paso, TX.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
Hercules Industries (this company)
62/100 4.0★ (305+) 64+
72/100 4.5★ (155+) 13+
73/100 4.7★ (95+) 74+
82/100 4.9★ (200+) 20+ A+ ✓

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Profile last updated June 24, 2026.