The Crew
Franklin, TN HVAC · #3 of 7
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
Review sentiment: 92/100
At a glance
- Google rating
- 5.0★ from 185+ reviews
- Services
- 6 HVAC services
- Service area
- Franklin, TN
Overview
Editorial review
The Crew lists same-day emergency HVAC response on its site. The Crew lists a lifetime workmanship warranty on jobs. The Crew notes TVA EnergyRight rebates and regional humidity considerations. The Crew says reviewers report fast repairs and clear technician explanations.
Residential HVAC repair and installation serving Franklin and Greater Nashville. Emergency response: same-day, per their site (as of 2026). Financing available for larger replacements, per their site (as of 2026). TVA EnergyRight rebates and ductwork services are listed by name.
Vouched Score breakdown — 79/100
Above the Franklin, TN HVAC average of 73/100. Ranks #3 of 7 listed HVAC providers in Franklin, TN.
Editorial Review
67
48%
Google Rating
100
18%
Local Search Rank
93
10%
Review Sentiment
92
16%
Google Review Volume
62
10%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How The Crew compares to the Franklin average
| Signal | The Crew | Franklin avg | Delta |
|---|---|---|---|
| Vouched Score | 79/100 | 73/100 | +6 vs avg |
| Google rating | 5.0★ | 4.8★ | +0.2 vs avg |
| Review volume | 185+ | 420+ | -237 vs avg |
Pros
Verified strengths
- High Google rating (5.0★ across 185+ reviews)
Self-reported on their website — not independently verified.
- Emergency response: same-day
- Lifetime labor warranty
- Financing available
When to choose them — and when to consider alternatives
Choose them if
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
Consider alternatives if
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Franklin, TN home
What The Crew publishes about pricing
Maintenance plans
-
$12/month
As published: $12/month"…GUARANTEE Extend the life of your system for just $12/month ASK ABOUT OUR HVAC MAINTENANCE PLAN SIGN UP Comfo…" -
Maintenance Plan
As published: MAINTENANCE PLAN"…your system for just $12/month ASK ABOUT OUR HVAC MAINTENANCE PLAN SIGN UP Comfort and Reliability: Your Nashville H…"
Financing
-
Financing available
As published: Financing available"…ke it right. For life. That’s our promise to you. Financing Available Need a new system or major repair but worried abo…"
Guarantees & credentials
- Licensed plumbers
- Lifetime Warranty
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
📍
🕒
Call for hours or check provider website for current hours
Frequently asked questions
What are the pros of The Crew?
Based on public records and customer reviews: High Google rating (5.0★ across 185+ reviews); Emergency response: same-day; Lifetime labor warranty; Financing available.
When should I choose The Crew?
Choose them if: You need same-day or after-hours service; You need to finance the work; You prefer a family-owned operation.
When should I consider alternatives to The Crew?
Consider alternatives if: You want a BBB-rated firm specifically.
What is the Vouched Score for The Crew?
79/100. Top contributing signals: Google Rating 100/100, Google Position 93/100+ Review Sentiment 92/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
What does HVAC service typically cost when working with a Franklin, TN provider like The Crew?
AC repair typically runs $135–$575, and full AC system replacement runs $4,850–$11,500 in Franklin, Tennessee. These are area-wide market estimates, not The Crew's quotes. For an exact price, request a written estimate from The Crew.
What pricing terms does The Crew publish on their website?
The Crew's website publishes: $12/month, Financing available. Promotions and plans change — confirm currently-available terms with The Crew before acting.
Does The Crew do AC Repair in Franklin, TN?
Yes. The Crew lists AC Repair among its services and serves Franklin, TN.
Does The Crew do AC Replacement in Franklin, TN?
Yes. The Crew lists AC Replacement among its services and serves Franklin, TN.
Does The Crew do HVAC Installation in Franklin, TN?
Yes. The Crew lists HVAC Installation among its services and serves Franklin, TN.
Does The Crew do Indoor Air Quality in Franklin, TN?
Yes. The Crew lists Indoor Air Quality among its services and serves Franklin, TN.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
The Crew (this company) |
79/100 | 5.0★ (185+) | — | — | — | — |
| 73/100 | 4.8★ (225+) | 40+ | — | 2.1★ | Best for Furnace Repair | |
| 81/100 | 4.9★ (340+) | 25+ | — | 4.7★ | — | |
| 84/100 | 5.0★ (370+) | 14+ | — | — | Best for Mini-Splits / Ductless Best for Ductwork & Sealing |
Listed in
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Profile last updated July 6, 2026.