⏱ 35+ years in business
Review sentiment: 45/100
At a glance
- Google rating
- 3.7★ from 10 reviews
- In business
- 35+ years
- Services
- 5 HVAC services
- Service area
- Henderson, KY
- Phone
- +1-270-827-9730
Overview
Phoenix advertises same-day emergency response for no-heat or no-cool calls. Phoenix lists Rheem 18 SEER2 systems with a free Rheem water heater on qualifying installs. Phoenix says financing is available with approved credit for system replacements. Henderson's humid summers raise cooling demand, and Phoenix serves Western Kentucky homeowners and businesses.
Full-service HVAC contractor serving Henderson and Western Kentucky, handling repairs and replacements. Rheem 18 SEER2 systems are promoted on qualifying installs. Phoenix advertises same-day emergency response for urgent no-heat or no-cool calls. Financing is available with approved credit (advertised).
Pros & cons
Pros
Strengths
- Long-established (35+ years in business)
Cons
- Smaller review history (13 Google reviews)
- Mixed customer sentiment (score 45/100)
When to choose them
- You need to finance the work
- You prefer a family-owned operation
- You value a long-tenured local operator (35+ years in business)
Consider alternatives if
- You require ratings above 4.0 (averages 3.7★)
- You prefer a provider with hundreds of customer reviews
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Henderson, KYhome
Published pricing
Maintenance plans
-
Maintenance Plan
As published: Maintenance Plan"…hoenix keeps your whole home flying smooth. Every Maintenance Plan Includes Our “No Breakdown Guarantee” If your sys…"
Financing
-
Financing available
As published: Financing available"…no additional cost on any complete Rheem system. Financing available with approved credit — so comfort, power, and hot…"
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
📞
🌐
📍
🕒
Call for hours (verify current service hours)
Frequently asked questions
What are the pros of Phoenix?
Based on public records and customer reviews: Long-established (35+ years in business); Emergency response: same-day; Satisfaction guarantee; Financing available.
What are the cons of Phoenix?
Concerns flagged from public records and reviews: Smaller review history (13 Google reviews); Mixed customer sentiment (score 45/100).
When should I choose Phoenix?
Choose them if: You need to finance the work; You prefer a family-owned operation; You value a long-tenured local operator (35+ years in business).
What is the Vouched Score for Phoenix?
46/100. Top contributing signals: Years In Business 100/100, Google Rating 57/100+ Review Sentiment 45/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Phoenix been in business?
Phoenix has been operating for 35+ years in Henderson, KY.
How can I contact Phoenix?
Call Phoenix at +1-270-827-9730. Address: 3395, 3 S McKinley St B, Henderson, KY 42420, USA.
What does HVAC service typically cost when working with a Henderson, KY provider like Phoenix?
AC repair typically runs $130–$565, and full AC system replacement runs $4,800–$11,350 in Henderson, Kentucky. These are area-wide market estimates, not Phoenix's quotes. For an exact price, request a written estimate from Phoenix.
What pricing terms does Phoenix publish on their website?
Phoenix's website publishes: Maintenance Plan, Financing available. Promotions and plans change — confirm currently-available terms with Phoenix before acting.
Does Phoenix do AC Repair in Henderson, KY?
Yes. Phoenix lists AC Repair among its services and serves Henderson, KY. Call +1-270-827-9730 for a quote.
Does Phoenix do AC Replacement in Henderson, KY?
Yes. Phoenix lists AC Replacement among its services and serves Henderson, KY. Call +1-270-827-9730 for a quote.
Compare with nearby providers
| Provider | Vouched | Years | |
|---|---|---|---|
Phoenix (this company) |
— | 3.7★ (10+) | 35+ |
OnTIME Service ⭐ Highest Vouched Score · ⭐ Best for AC Repair · ⭐ Best for Emergency / 24-Hour Service |
92/100 | 4.9★ (1,530+) | 21+ |
Listed in
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Profile last updated July 21, 2026.