Master AC and Heat, LLC- The Heights
Houston, TX HVAC · #26 of 28
At a glance
- Google rating
- 4.8★ from 170+ reviews
- In business
- 9+ years
- Services
- 6 HVAC services
- Service area
- Houston, TX
- Phone
- +1-713-750-9769
Overview
Master AC and Heat, LLC- The Heights prioritizes rapid installation and repair for residential and commercial systems. Their technicians utilize Wrightsoft software to perform accurate load calculations for Houston homes. This data-driven approach helps maximize efficiency during the humid Texas summers. Customers frequently highlight the responsiveness of their team during emergency furnace and cooling calls. Skilled installers manage full system replacements, often completing projects within short timeframes.
Master AC and Heat, LLC- The Heights provides residential and commercial HVAC services throughout the Houston area. Their team utilizes Wrightsoft software to conduct precise load calculations for system sizing. They report offering same-day emergency response for urgent cooling and heating failures. Financing options are available to assist homeowners with system replacements and major repairs.
Vouched Score breakdown — 64/100
Houston, TX HVAC average is 81/100. Ranks #26 of 28 listed HVAC providers in Houston, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Master AC and Heat, LLC- The Heights compares to the Houston average
| Signal | Master AC and Heat, LLC- The … | Houston avg | Delta |
|---|---|---|---|
| Vouched Score | 64/100 | 78/100 | -14 vs avg |
| Google rating | 4.8★ | 4.9★ | -0.1 vs avg |
| Review volume | 170+ | 1,060+ | -893 vs avg |
| Years in business | 9+ | 28+ | -19 vs avg |
What customers say
"Definition of Trustworthy! We called about an AC issue, and instead of just sending someone out and charging us for a visit, they honestly told us it was a plumbing problem. That kind of honesty is rare these days—so many companies would have taken advantage of the situation. We’ve also used them for both AC and heating issues, and every time the service has been professional, efficient, and high quality. It’s clea…"
— Roxana Khozein · Aug 20, 2025 · Google Reviews"Worst experience I have ever had with an AC company. They came out the first time and said the unit was low on Freon. They put in a little over pound and it was working fine. They recommended cleaning the AC and came back the next day to clean it. Suddenly during their cleaning they notice a hole in the coil about the size of a small screwdriver puncture or ice pick. Now the coil needs to be replaced. That will be …"
— Mark Hooper · Jul 25, 2025 · Google Reviews"It’s been a while since I ran into an honest company that does the job right and fix only what is needed. They fixed another company’s work and was prompt. They are great at communicating and make the process easy. They don’t zip code up charge or charge more. When other don’t want to come take care of a client, they want to come and take care of you."
— Hui_ism · Jul 14, 2025 · Google Reviews"Jonathan seems to be very knowledgeable and I am definitely grateful for him showing the same day I called. Thank you for explaining the issue after you had fixed the unit. I enjoyed speaking with Bianca when calling for the appointment. Customer Service is EVERYTHING 😃"
— Belinda Mcnair · Jun 27, 2025 · Google Reviews"Ruben and his team worked quickly to get us new AC installed after our outside unit was stolen. The quote was approved, and we had a new unit installed and running the next day. I cannot say enough good things about Jonathan, the service technician who is very knowledgeable, polite and professional. These are the type of people every company needs to have. Again, Hats off to Ruben and his great group of people."
— Dwayne Eubanks · May 20, 2025 · Google ReviewsPros & cons
- High Google rating (4.8★ across 170+ reviews)
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- BBB does not have sufficient information to issue a rating on this business.
- Worst experience I have ever had with an AC company. They came out the first time and said the unit was low on Freon. They put in a little over pound and it was working fine. They recommended cleanin…
When to choose them — and when to consider alternatives
- You need furnace repair
- You need to finance the work
- Reports of billing disputes would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Houston, TX home
What Master AC and Heat, LLC- The Heights publishes about pricing
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Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
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Does Master AC and Heat, LLC- The Heights do AC Repair in Houston, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Master AC and Heat, LLC- The Heights (this company) |
64/100 | 4.8★ (170+) | 9+ | NR | — | — |
| 91/100 | 5.0★ (1,095+) | 17+ | NR | — | — | |
| 85/100 | 4.9★ (190+) | 21+ | — | — | — | |
| 61/100 | 4.7★ (120+) | 10+ | — | — | — |
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Profile last updated May 13, 2026.