Duncan's Air Conditioning & Heating
Orlando, FL HVAC · #11 of 13 · 18+ yrs
At a glance
- Google rating
- 4.8★ from 365+ reviews
- In business
- 18+ years
- Services
- 8 HVAC services
- Service area
- Orlando, FL
Overview
Duncan's lists same-day AC repair and emergency responsiveness on its site. The company advertises Trane Comfort Specialist dealer status. The team notes experience with SEER2 efficiency and high-efficiency system installs. Orlando's humidity and summer heat make fast diagnostics important for local homes. Recent reviews praise thorough diagnostics and prompt parts sourcing.
Full-service HVAC company in Orlando focusing on Trane systems and same-day AC repairs. Trane Comfort Specialist status is listed on their site. Emergency Response: same-day service is advertised across Central Florida. Financing options and free replacement estimates are also promoted on the website.
Vouched Score breakdown — 78/100
Orlando, FL HVAC average is 83/100. Ranks #11 of 13 listed HVAC providers in Orlando, FL.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Duncan's Air Conditioning & Heating compares to the Orlando average
| Signal | Duncan's Air Conditioning & Heating | Orlando avg | Delta |
|---|---|---|---|
| Vouched Score | 78/100 | 83/100 | -5 vs avg |
| Google rating | 4.8★ | 4.8★ | matches city average |
| Review volume | 365+ | 1,265+ | -901 vs avg |
| Years in business | 18+ | 32+ | -14 vs avg |
What customers say
"Alan is the absolute best! We have been with Duncan long enough to be on our second a/c unit with them. We do our regular maintenance with them, so rarely have issues. When we purchased our latest unit it came with a ten year parts and labor warranty. We did recently have to take advantage of that. Alan, who also does our regular maintenance, came out and quickly diagnosed the problem. Duncan got the part so it coul…"
— Erin Miner · Mar 7, 2026 · Google Reviews"Wayne was on time, professional and extremely thorough. Duncan AC has always been my go to Ac company because of the promptness and thoroughness of their work. Their costs are reasonable and watching them do the work they go through the entire system very very thoroughly. They serviced Two AC units and thoroughly looked at the AC unit and condenser unit, they cleaned the drain lines and did a great job"
— Carl · Jun 1, 2026 · Google Reviews"Would NEVER recommend this company! My 83yo mother was a loyal Duncan customer for over a decade and called because her air conditioning stopped working. The technician came out and after a couple hours told her she needed a whole new 2.5 ton air conditioning system and it would cost about $10k. I was sent a “discounted” quote to approve for a little over $8600 (because she is elderly, a long time customer and a vet…"
— Barbara X · Apr 27, 2026 · Google Reviews"Very responsive, courteous, and knowledgeable. Alan did a great job onsite and Dallas sourced the illusive components. Not happy about the price of refrigerant but that’s the industry. I highly recommend Duncan for a/c work."
— Bart Opsahl · Jan 15, 2026 · Google Reviews"I can’t believe I am saying this, but I found Duncan‘s through ChatGPT. I found useful information about Daikin.. They recommended a list of AC people in Orlando, who carried DAIKIN… And they zeroed in on Duncan as a family business With the most positive reviews and happy customers. I am now a member of that list ….they installed my unit yesterday. The team were excellent, clean and professional and detailed. I fee…"
— Paul J Henry · Jan 27, 2026 · Google ReviewsPros & cons
- High Google rating (4.8★ across 365+ reviews)
- Long-established (18+ years in business)
Self-reported on their website — not independently verified.
- Authorized Trane Comfort Specialist Dealer
- Emergency response: same-day
- Financing available
- Free estimates
- Specializes in AC repair
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Would NEVER recommend this company! My 83yo mother was a loyal Duncan customer for over a decade and called because her air conditioning stopped working. The technician came out and after a couple hou…
When to choose them — and when to consider alternatives
- You need AC system replacement
- You need same-day or after-hours service
- You prefer a family-owned operation
- Reports of refund delays or upsell pressure would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Heat Pump Service
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
Service area
Orlando, FL home
What Duncan's Air Conditioning & Heating publishes about pricing
Maintenance plans
-
Maintenance Plan
As published: Maintenance Plan"…Welcome Best HVAC Company in Orlando, Fl About Us Maintenance Plan Customer Testimonials Satisfaction Survey Contact…"
Financing
-
Financing available
As published: Financing available"…king loud noises AC frozen coils AC won’t turn on Financing Available! We Service ALL Brands Residential and Commercial…"
Pricing model
-
No hidden fees
As published: No hidden fees"…rvice ✔ Licensed & Insured ✔ Honest Diagnostics ✔ No Hidden Fees ✔ We Repair What Others Replace Duncan's Air Cond…"
Estimates
-
Free estimates
As published: Free estimates"…g Available* Click to see more specials! Get Your Free Quote " indicates required fields Name This field is fo…"
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Monday | 8:00 AM – 5:00 PM |
|---|---|
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
What are the pros of Duncan's Air Conditioning & Heating?
When should I choose Duncan's Air Conditioning & Heating?
When should I consider alternatives to Duncan's Air Conditioning & Heating?
What is the Vouched Score for Duncan's Air Conditioning & Heating?
How long has Duncan's Air Conditioning & Heating been in business?
What does HVAC service typically cost when working with a Orlando, FL provider like Duncan's Air Conditioning & Heating?
What pricing terms does Duncan's Air Conditioning & Heating publish on their website?
Does Duncan's Air Conditioning & Heating do AC Repair in Orlando, FL?
Does Duncan's Air Conditioning & Heating do AC Replacement in Orlando, FL?
Does Duncan's Air Conditioning & Heating do HVAC Installation in Orlando, FL?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Duncan's Air Conditioning & Heating (this company) |
78/100 | 4.8★ (365+) | 18+ | — | — | Furnace Repair Energy-Efficient Systems |
| 84/100 | 4.7★ (520+) | 35+ | — | — | Best for Rebates & Tax Credits Best NATE-Certified Team |
|
| 85/100 | 4.8★ (2,230+) | 5+ | — | — | Best for Upfront Pricing | |
| 90/100 | 4.7★ (2,460+) | 34+ | — | — | — |
Listed in
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Profile last updated June 19, 2026.