Du-West Services
Pasadena, TX HVAC · #11 of 12 · BBB A+ Accredited · 48+ yrs
At a glance
- Google rating
- 4.5★ from 185+ reviews
- In business
- 48+ years
- BBB
- A+ accredited
- Services
- 7 HVAC services
- Service area
- Pasadena, TX
- Phone
- +1-713-473-7156
Overview
Du-West Services provides HVAC, plumbing, and foundation repair to the Greater Houston area since 1978. Homeowners in Pasadena and surrounding regions benefit from their decades of experience navigating local coastal soil conditions. Technicians perform routine maintenance and system diagnostics for residential heating and cooling units. Clients note that the company offers competitive project estimates and handles documentation online. Their team regularly coordinates multi-trade repairs for homes requiring both structural and mechanical attention.
Du-West Services provides HVAC, plumbing, and foundation repair throughout the Pasadena and Houston metro areas. Operating since 1978, the company offers a comprehensive range of residential heating and cooling solutions. They list financing options and maintenance plans to help homeowners manage system longevity. Their staff advertises same-day service availability for urgent repair needs. The company also provides free estimates for prospective HVAC and structural projects per their website.
Vouched Score breakdown — 69/100
Pasadena, TX HVAC average is 78/100. Ranks #11 of 12 listed HVAC providers in Pasadena, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Du-West Services compares to the Pasadena average
| Signal | Du-West Services | Pasadena avg | Delta |
|---|---|---|---|
| Vouched Score | 69/100 | 78/100 | -8 vs avg |
| Google rating | 4.5★ | 4.8★ | -0.3 vs avg |
| Review volume | 185+ | 435+ | -251 vs avg |
| Years in business | 48+ | 38+ | +10 vs avg |
What customers say
"Lack of communication from Du-West. Their secretary decided that she would call me one day before the scheduled date of my home foundation repair, I called two days in advance. She stated nobody had to be home, but leave my garage door open. Who on their right mind would leave their garage door open and leave their bicycles, tools, lawn equipment, water pressure machine, and more? In addition, I was not happy with…"
— Rebecca Martinez · Feb 16, 2026 · Google Reviews"Absolutely incredible job from first visit to job completion. The crew showed up on time, the supervisors were on site and spoke English, the lifting took minutes once the piers were in the ground. The clean up was beyond my expectations. My yard and patio looked as good as they did before they started their work when they left. Check out their guarantee vs. service agreements other foundation companies offer. I h…"
— Jim Barker · Nov 10, 2023 · Google Reviews"I had my maintenance check today for my central heating system done today. The technician that came out was Jed Ames. After checking everything out he had made some suggestions on what he thought that would be helpful to help with the heating and cooling.. He was very patient and explained everything to me when I had a question. I would highly recommend due West for your AC Central heating and cooling"
— Jeannine Coleman · Oct 31, 2025 · Google Reviews"We recently employed Du West to level our house in west Houston. They did an excellent job. They made the initial survey, explained the process, and prepared the estimate, which included 15 piers and a tunnel under the house to reach an interior grade beam. Their bid was competitive. All the paperwork was handled online. The crew showed up on time and these were hard working guys!! They were friendly, courteou…"
— RICK Gardner · Apr 2, 2025 · Google Reviews"Aj was very nice and knowledgeable. He spend about 2 hours assessing the repairs. He stated he would get back to me the next day. I called Du-West after waiting a week and spoke to Aj he stated that I should have gotten a call from the office and he would let them know to call me to schedule the appointment to go over estimate. I'm still waiting on them and it's been over a month. This company is very unreliable/ un…"
— Andrea Santiago · Feb 11, 2025 · Google Reviews"I hired Du-West some time ago to put in two root barriers for about $2,800. When I hired then they gave me a card to be sure to give them a review on social media and listed several different medias."
— Verified reviewer · BBBPros & cons
- Long-established (48+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Maintenance plans available
- 1 BBB complaint(s) filed in the past 12 months
- Most recent BBB complaints involve product issues (1/2 sampled)
- Mixed customer sentiment (score 65/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Lack of communication from Du-West. Their secretary decided that she would call me one day before the scheduled date of my home foundation repair, I called two days in advance. She stated nobody had…
- Aj was very nice and knowledgeable. He spend about 2 hours assessing the repairs. He stated he would get back to me the next day. I called Du-West after waiting a week and spoke to Aj he stated that I…
When to choose them — and when to consider alternatives
- You need routine maintenance plans
- You need to finance the work
- You value a long-tenured local operator (48+ years in business)
- Recent BBB complaint history is a deal-breaker for you
- Reports of communication gaps would be a deal-breaker for you
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- HVAC Maintenance Plans
Service area
Pasadena, TX home
Contact & hours
| Monday | 7:00 AM – 5:00 PM |
|---|---|
| Tuesday | 7:00 AM – 5:00 PM |
| Wednesday | 7:00 AM – 5:00 PM |
| Thursday | 7:00 AM – 5:00 PM |
| Friday | 7:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
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Does Du-West Services do AC Repair in Pasadena, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Du-West Services (this company) |
69/100 | 4.5★ (185+) | 48+ | A+ ✓ | — | — |
| 79/100 | 5.0★ (80+) | 48+ | — | — | Best for Upfront Pricing | |
| 85/100 | 5.0★ (180+) | 48+ | — | — | — | |
| 84/100 | 5.0★ (170+) | 44+ | A+ ✓ | — | — |
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Profile last updated May 14, 2026.