ACE Home Services (formerly Hero Home Services)
Phoenix, AZ HVAC · #27 of 28 · 32+ yrs
At a glance
- Google rating
- 4.9★ from 535+ reviews
- In business
- 32+ years
- Services
- 8 HVAC services
- Service area
- Phoenix, AZ
- Phone
- +1-833-247-6926
Overview
ACE Home Services specializes in complex AC repair and thermostat diagnostics, with reviewers highlighting successful troubleshooting of smart-home integration. Founded in 1994, this veteran-run company maintains a large fleet of technicians across the Phoenix metro area. Their team frequently manages system-wide retrofits, including heat pump starter-kit installations for high-efficiency cooling. Phoenix homeowners benefit from their same-day emergency response, which helps navigate the extreme desert heat of the Valley.
ACE Home Services provides comprehensive heating, cooling, and electrical support for residents throughout Phoenix. They offer same-day emergency service for critical system failures, per their advertised availability. The company lists a 30+ year history of operation in Arizona. They provide free estimates for new system installations and repairs. Their technicians report experience with smart thermostat integration and complex heat pump maintenance.
Vouched Score breakdown — 72/100
Phoenix, AZ HVAC average is 82/100. Ranks #27 of 28 listed HVAC providers in Phoenix, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How ACE Home Services (formerly Hero Home Services) compares to the Phoenix average
| Signal | ACE Home Services (formerly H… | Phoenix avg | Delta |
|---|---|---|---|
| Vouched Score | 72/100 | 82/100 | -10 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 535+ | 3,170+ | -2633 vs avg |
| Years in business | 32+ | 34+ | -2 vs avg |
What customers say
"Jacob (a fellow Army Vet) quickly diagnosed the issue with our thermostat, which had been faulting and disconnecting from the Nest App since the builder turned over the home three years ago. He immediately identified the root cause and clearly explained the problem along with practical solutions. His professionalism and expertise were evident throughout the visit. Highly recommend Jacob with Ace for his efficiency a…"
— David Matheis · Jan 23, 2026 · Google Reviews"I needed a power pole replaced and they claimed to be able to do it. They wanted $5,000.00 down which I provided. Several months later I found a new pole in my yard about 40 feet from the old one. No one consulted me on placement. Then they put a none APS approved service box on the pole improperly installed. At that point I requested they cancel the job. They said they would and we arrived at a refund of $2,500.00.…"
— Ray Jay · Jan 14, 2026 · Google Reviews"I came in contact with Josh Merrill at the home and garden show where we discussed installing a tankless water heater. Mr. Merrill came out to my residence and answered all my questions and provided me with a quote. Within two days he had his plumbers out to start the install. Nathan and Dave Jr. were the two young men and were very respectful and projected nothing but the utmost level of professional decorum! I…"
— G. D · Jul 21, 2025 · Google Reviews"Brandon came out to the house late last night to inspect our Air Conditioner evap line and ended up doing some small repairs around the whole unit. He was quick and very nice the whole time and got the job done well and for a great price. I really appreciate him coming out so late. Thanks Brandon!"
— Dalton Bovaird · Oct 30, 2025 · Google Reviews"Jesse was very nice and professional, called and talked to his manager about the AC issue. Ace home repair is lucky to have such a fine young man on staff. Jesse was good but that does not mean this issue is resolved, he said I would need to buy another filter, but I want to know why this was not addressed when the unit was iinstalled. This is unacceptable!"
— Wanda Ross · Jun 14, 2025 · Google ReviewsPros & cons
- High Google rating (4.9★ across 535+ reviews)
- Long-established (32+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: same-day
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Maintenance plans available
- Indoor air quality services
- Mini-split system specialist
- Duct testing & sealing
- Specializes in AC repair
- Mixed customer sentiment (score 65/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I needed a power pole replaced and they claimed to be able to do it. They wanted $5,000.00 down which I provided. Several months later I found a new pole in my yard about 40 feet from the old one. No…
When to choose them — and when to consider alternatives
- You need indoor air quality work
- You need same-day or after-hours service
- You need to finance the work
- You want a top-rated provider with substantial review history (4.9★, 535+ reviews)
- You value a long-tenured local operator (32+ years in business)
- Reports of billing disputes, installation quality, or upsell pressure would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Thermostat Installation
Service area
Phoenix, AZ home
What ACE Home Services (formerly Hero Home Services) publishes about pricing
Maintenance plans
-
Maintenance Plan
As published: Maintenance Plan"…y! Main Menu FAQ About Us Contact Us Service Area Maintenance Plan Careers Financing Blog Offers Reviews 21-Point Tu…"↗ source
Estimates
-
Free estimates
As published: Free estimates"…rt Experts schedule today! Contact us today for a FREE estimate Reach out to ACE’s for all your cooling, heating,…"↗ source
Guarantees & credentials
- Licensed electricians
- Licensed
- Licensed and insured
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of ACE Home Services (formerly Hero Home Services)?
What are the cons of ACE Home Services (formerly Hero Home Services)?
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What is the Vouched Score for ACE Home Services (formerly Hero Home Services)?
How long has ACE Home Services (formerly Hero Home Services) been in business?
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What does HVAC service typically cost when working with a Phoenix, AZ provider like ACE Home Services (formerly Hero Home Services)?
What pricing terms does ACE Home Services (formerly Hero Home Services) publish on their website?
Does ACE Home Services (formerly Hero Home Services) do AC Repair in Phoenix, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
ACE Home Services (formerly Hero Home Services) (this company) |
72/100 | 4.9★ (535+) | 32+ | — | — | — |
| 73/100 | 5.0★ (75+) | 1+ | A- ✓ | 5.0★ | — | |
| 83/100 | 4.8★ (1,790+) | 10+ | — | — | — | |
| 73/100 | 4.7★ (5,170+) | 71+ | A+ ✓ | 2.2★ | — |
Listed in
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Profile last updated May 15, 2026.