Empire Refrigeration
El Paso, TX HVAC · #17 of 17
Empire Refrigeration as a HVAC provider
El Paso, TX HVAC · #17 of 17
Ductless mini-split installation is listed as a company specialization. Per their site, Empire lists a 10-year parts warranty and two-year labor for new installs. The website states same-day service and 24/7 emergency response for El Paso heat spikes. Empire states over 15 years serving El Paso's desert climate.
Ductless mini-split installation in El Paso, TX, listed as a specialty. Labor warranty: 10-year parts and two-year labor on new installs, per their site. Financing and free estimates are stated, with flat-rate pricing advertised. Same-day response and 24/7 emergency availability are listed for urgent calls.
| Signal | Empire Refrigeration | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 61/100 | 69/100 | -8 vs avg |
| Google rating | 4.3★ | 4.7★ | -0.4 vs avg |
| Review volume | 305+ | 470+ | -167 vs avg |
- Emergency response: same-day
- 10-Year labor warranty
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Mixed customer sentiment (score 65/100)
Surfaced from negative-leaning customer reviews. Not editorial commentary.
- Don't bother calling this company. They came to our home to look at our unit but never got on the roof. He said we'd receive a call from his boss the next day. Idk what they were thinking but we never…
- You need to finance the work
- You prefer a family-owned operation
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Empire Refrigeration (this company) |
61/100 | 4.3★ (305+) | — | — | — | — |
| 88/100 | 4.6★ (635+) | 46+ | A+ ✓ | — | — | |
| 86/100 | 4.9★ (530+) | 50+ | A+ ✓ | — | Financing Options | |
| 76/100 | 4.8★ (110+) | 10+ | A+ | — | Best for Heat Pumps |
Company-wide signals
True across every category below.
Ductless mini-split installation is listed as a company specialization. Per their site, Empire lists a 10-year parts warranty and two-year labor for new installs. The website states same-day service and 24/7 emergency response for El Paso heat spikes. Empire states over 15 years serving El Paso's desert climate.
Choose them for Mini-Split Installation if
- You need same-day or after-hours service
What customers say
"Don't bother calling this company. They came to our home to look at our unit but never got on the roof. He said we'd receive a call from his boss the next day. Idk what they were thinking but we never received a call. Waste of an afternoon. Ended up calling LM sheet metal and air conditioning. They were amazing."
— Monet Chantelle Woodhouse · Jun 1, 2026 · Google Reviews"We had them go fix the swamp cooler. They fixed everything but 1 thing... The thing that gets the water going to actually cool everything. It costed us at least $700 and they at this point have just ghosted me. It's now been 5 days and a fahe promise someone would come at 10. Edit) Alright so they finally came and fixed it the day of posting this review. Turns out that their phones weren't working due to team issue…"
— Kaitlin Blalack · May 19, 2026 · Google Reviews"Had an A/C installed in November 2024. Edwin paints a pretty picture that they would always be there to help. Well turns out that it is not true. When you call the office they don’t answer (weather they are busy or short staffed that is not the customer’s fault) so you have keep calling until eventually they do answer then they say they will call you back and of course they don’t, so you have to call them back. Fina…"
— Lisa Carbajal · Sep 28, 2025 · Google Reviews"My husband and I decided to finally pull the plug on getting refrigeration installed in our 63-year-old home. It seems like it gets more humid every year earlier. We called several companies that either said they were coming out and didn't or just flat out did not answer their phones or get back with us. Edwin from Empire Refrigeration setup an appointment and showed up promptly. He was very professional and respec…"
— L Saucedo · Apr 22, 2022 · Google Reviews"My first interaction with Empire Refrigeration was with Edwin Martinez. Edwin was most professional and personable. A simple statement like, “I’m looking forward to meeting you on (scheduled appointment),” almost sealed the deal before it even began. This type of customer service is what I look for in a long business relationship. Empire has the right people in Edwin Martinez. Apart from being soft spoken (not …"
— Erick Valadez · Apr 11, 2023 · Google ReviewsServices
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Published pricing
Pricing model
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Upfront pricing
As published: Upfront pricing"…e Estimates/Consultations Satisfaction Guaranteed Upfront Pricing without Hidden Fees Service in English & Spanish…"
Estimates
-
Free estimates
As published: Free estimates"…Get a Free Estimate(915) 787-0747 10-Year Warranty on All Service Par…"
Guarantees & credentials
- 10-Year Warranty
- Satisfaction Guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
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What does HVAC service typically cost when working with a El Paso, TX provider like Empire Refrigeration?
What pricing terms does Empire Refrigeration publish on their website?
Does Empire Refrigeration do Mini-Split Systems in El Paso, TX?
Does Empire Refrigeration do Emergency HVAC Service in El Paso, TX?
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Profile last updated July 26, 2026.