Empire Refrigeration
El Paso, TX Mini-Split Installation · #13 of 14
At a glance
- Google rating
- 4.3★ from 305+ reviews
- Services
- 2 Mini-Split Installation services
- Service area
- El Paso, TX + 1 nearby
Overview
Ductless mini-split installation is listed as a company specialization. Per their site, Empire lists a 10-year parts warranty and two-year labor for new installs. The website states same-day service and 24/7 emergency response for El Paso heat spikes. Empire states over 15 years serving El Paso's desert climate.
Ductless mini-split installation in El Paso, TX, listed as a specialty. Labor warranty: 10-year parts and two-year labor on new installs, per their site. Financing and free estimates are stated, with flat-rate pricing advertised. Same-day response and 24/7 emergency availability are listed for urgent calls.
Vouched Score breakdown — 61/100
El Paso, TX Mini-Split Installation average is 76/100. Ranks #13 of 14 listed Mini-Split Installation providers in El Paso, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Empire Refrigeration compares to the El Paso average
| Signal | Empire Refrigeration | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 61/100 | 76/100 | -15 vs avg |
| Google rating | 4.3★ | 4.7★ | -0.4 vs avg |
| Review volume | 305+ | 580+ | -276 vs avg |
What customers say
"Don't bother calling this company. They came to our home to look at our unit but never got on the roof. He said we'd receive a call from his boss the next day. Idk what they were thinking but we never received a call. Waste of an afternoon. Ended up calling LM sheet metal and air conditioning. They were amazing."
— Monet Chantelle Woodhouse · Jun 1, 2026 · Google Reviews"We had them go fix the swamp cooler. They fixed everything but 1 thing... The thing that gets the water going to actually cool everything. It costed us at least $700 and they at this point have just ghosted me. It's now been 5 days and a fahe promise someone would come at 10. Edit) Alright so they finally came and fixed it the day of posting this review. Turns out that their phones weren't working due to team issue…"
— Kaitlin Blalack · May 19, 2026 · Google Reviews"Had an A/C installed in November 2024. Edwin paints a pretty picture that they would always be there to help. Well turns out that it is not true. When you call the office they don’t answer (weather they are busy or short staffed that is not the customer’s fault) so you have keep calling until eventually they do answer then they say they will call you back and of course they don’t, so you have to call them back. Fina…"
— Lisa Carbajal · Sep 28, 2025 · Google Reviews"My husband and I decided to finally pull the plug on getting refrigeration installed in our 63-year-old home. It seems like it gets more humid every year earlier. We called several companies that either said they were coming out and didn't or just flat out did not answer their phones or get back with us. Edwin from Empire Refrigeration setup an appointment and showed up promptly. He was very professional and respec…"
— L Saucedo · Apr 22, 2022 · Google Reviews"My first interaction with Empire Refrigeration was with Edwin Martinez. Edwin was most professional and personable. A simple statement like, “I’m looking forward to meeting you on (scheduled appointment),” almost sealed the deal before it even began. This type of customer service is what I look for in a long business relationship. Empire has the right people in Edwin Martinez. Apart from being soft spoken (not …"
— Erick Valadez · Apr 11, 2023 · Google ReviewsPros & cons
Self-reported on their website — not independently verified.
- Emergency response: same-day
- 10-Year labor warranty
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Mixed customer sentiment (score 65/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Don't bother calling this company. They came to our home to look at our unit but never got on the roof. He said we'd receive a call from his boss the next day. Idk what they were thinking but we never…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- Reports of appointment no-shows would be a deal-breaker for you
- Reports of communication gaps would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Mini-Split Systems
- Emergency HVAC Service
Service area
El Paso, TX home · Split Install El Paso, TX home
What Empire Refrigeration publishes about pricing
Pricing model
-
Upfront pricing
As published: Upfront pricing"…e Estimates/Consultations Satisfaction Guaranteed Upfront Pricing without Hidden Fees Service in English & Spanish…"
Estimates
-
Free estimates
As published: Free estimates"…Get a Free Estimate(915) 787-0747 10-Year Warranty on All Service Par…"
Guarantees & credentials
- 10-Year Warranty
- Satisfaction Guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Empire Refrigeration?
What are the cons of Empire Refrigeration?
When should I choose Empire Refrigeration?
When should I consider alternatives to Empire Refrigeration?
What is the Vouched Score for Empire Refrigeration?
What does mini split install service typically cost when working with a El Paso, TX provider like Empire Refrigeration?
What pricing terms does Empire Refrigeration publish on their website?
Does Empire Refrigeration do Mini-Split Systems in El Paso, TX?
Does Empire Refrigeration do Emergency HVAC Service in El Paso, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Empire Refrigeration (this company) |
61/100 | 4.3★ (305+) | — | — | — | — |
| 82/100 | 4.6★ (645+) | 46+ | A+ ✓ | — | — | |
| 86/100 | 4.9★ (530+) | 50+ | A+ ✓ | — | — | |
| 61/100 | 4.4★ (140+) | 25+ | — | — | — |
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Profile last updated June 20, 2026.