Auto Cool
Smyrna, GA Mini-Split Installation · #4 of 4 · 35+ yrs
At a glance
- Google rating
- 4.3★ from 245+ reviews
- In business
- 35+ years
- Yelp
- 4.2★ from 85+ reviews
- Service area
- Smyrna, GA + 1 nearby
Overview
Auto Cool states it has served vehicle HVAC needs for 37 years. The owners include Neal Goggins, a Navy veteran. Smyrna summers bring high humidity and heavy AC load demands. Reviews cite knowledgeable technicians and resolved follow-ups.
Automotive HVAC repair shop serving Smyrna and Metro Atlanta vehicle air conditioning needs. Years in business, 35+ years stated on their site. Owners background, Neal Goggins, is noted as a Navy veteran with long electronics experience. Satisfaction guarantee is advertised on the site.
Vouched Score breakdown — 62/100
Smyrna, GA Mini-Split Installation average is 72/100. Ranks #4 of 4 listed Mini-Split Installation providers in Smyrna, GA.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Auto Cool compares to the Smyrna average
| Signal | Auto Cool | Smyrna avg | Delta |
|---|---|---|---|
| Vouched Score | 62/100 | 72/100 | -10 vs avg |
| Google rating | 4.3★ | 4.6★ | -0.3 vs avg |
| Review volume | 245+ | 205+ | +40 vs avg |
| Years in business | 35+ | 32+ | +3 vs avg |
What customers say
"I am very pleased with the service I received at AutoCool Atlanta! They were honest, communicative and far and away the most knowledgeable people in the business of automotive heating & cooling. I drove 1.30hrs one way to bring my vehicle to them and absolutely did not regret it. My truck is finally cooling properly after months of trying with other mechanics. I highly recommend AutoCool!"
— Daniel Barr · Jun 4, 2026 · Google Reviews"I have used AutoCool in the past with great results, however, the first come / first serve model is challenging. I dropped the car off on a Thursday night as they recommended in hopes to improve my chances of having it looked at on Friday. I called for updates only to get " Hope to get it in soon" . I don't think the car even made it into the service bay on Friday. I left the car there hoping Monday would be bett…"
— Robert Hughes · May 8, 2026 · Google Reviews"I had a very disappointing experience with this shop. My vehicle’s condenser is under warranty, yet the shop refused to honor the warranty unless I paid for additional repairs they claimed were necessary. This felt like a clear bait-and-switch situation. They also tried to blame the issue on the intercooler, even though the intercooler and condenser are completely separate components. My concern has always been the…"
— Akiera LS · Mar 12, 2026 · Google Reviews"Was a great experience from dropping off our BMW to picking it up after repairs. Had a little "burp" in the repair but I swear I have never seen a better response from Chad, the owner and his team to talk about it and fix any questions. If you have any issues here, these are very approachable technicians that will sincerely do their best to make it right! I love their faith and integrity."
— M & L · Jan 7, 2026 · Google Reviews"I cannot recommend this shop due to their lack of transparency and inflated pricing. I was charged $400 just for an AC recharge—2.5x what other local shops charge. They then quoted me $2,600 for additional repairs. I took my car for a second opinion and had the exact same work done for under $1,000 at another shop. Be very wary of the high costs and inaccurate advice here."
— Curtis C · Apr 5, 2026 · Google ReviewsPros & cons
- Long-established (35+ years in business)
Self-reported on their website — not independently verified.
- Satisfaction guarantee
- Mixed customer sentiment (score 60/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I have used AutoCool in the past with great results, however, the first come / first serve model is challenging. I dropped the car off on a Thursday night as they recommended in hopes to improve my c…
- I had a very disappointing experience with this shop. My vehicle’s condenser is under warranty, yet the shop refused to honor the warranty unless I paid for additional repairs they claimed were necess…
- I cannot recommend this shop due to their lack of transparency and inflated pricing. I was charged $400 just for an AC recharge—2.5x what other local shops charge. They then quoted me $2,600 for addit…
When to choose them — and when to consider alternatives
- You value a long-tenured local operator (35+ years in business)
- Reports of warranty disputes would be a deal-breaker for you
- Reports of communication gaps would be a deal-breaker for you
- Reports of inflated pricing would be a deal-breaker for you
- You want a BBB-rated firm specifically
Service area
Smyrna, GA home · Split Install Smyrna, GA home
Contact & hours
| Monday | 8:00 AM – 5:00 PM |
|---|---|
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
What are the pros of Auto Cool?
What are the cons of Auto Cool?
When should I choose Auto Cool?
When should I consider alternatives to Auto Cool?
What is the Vouched Score for Auto Cool?
How long has Auto Cool been in business?
What does mini split installation service typically cost when working with a Smyrna, GA provider like Auto Cool?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Auto Cool (this company) |
62/100 | 4.3★ (245+) | 35+ | — | 4.2★ | — |
| 86/100 | 4.9★ (385+) | 30+ | — | 4.6★ | Highest Vouched Score Best for Whole-Home Mini-Split Installation Best Manufacturer-Authorized Installer |
|
| 66/100 | 4.6★ (50+) | — | — | — | Best for Mini-Split Repair | |
| 73/100 | 4.7★ (145+) | 30+ | — | — | — |
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Profile last updated June 26, 2026.