⏱ 35+ years in business
Review sentiment: 50/100
At a glance
- Google rating
- 3.7★ from 10 reviews
- In business
- 35+ years
- Services
- 2 Furnace Repair services
- Service area
- Henderson, KY + 1 nearby
- Phone
- +1-270-827-9730
Overview
Furnace repair focus: Phoenix states they perform furnace diagnostics and repairs across Western Kentucky.
Furnace repair and diagnostics serving Henderson, KY for no-heat and emergency situations. Years in business: 35+ years operating across Western Kentucky. Same-day emergency response is advertised on their site. Maintenance plan includes a "No Breakdown Guarantee" after tune-ups.
Pros & cons
Pros
Strengths
- Long-established (35+ years in business)
Cons
- Smaller review history (13 Google reviews)
- Mixed customer sentiment (score 50/100)
When to choose them
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You value a long-tenured local operator (35+ years in business)
Consider alternatives if
- You require ratings above 4.0 (averages 3.7★)
- You prefer a provider with hundreds of customer reviews
- You want a BBB-rated firm specifically
Services
Service area
Published pricing
Maintenance plans
-
Maintenance Plan
As published: Maintenance Plan"…hoenix keeps your whole home flying smooth. Every Maintenance Plan Includes Our “No Breakdown Guarantee” If your sys…"
Financing
-
Financing available
As published: Financing available"…no additional cost on any complete Rheem system. Financing available with approved credit — so comfort, power, and hot…"
Guarantees & credentials
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
📞
🌐
📍
🕒
Call for hours — verify availability — verify availability
Frequently asked questions
What are the pros of Phoenix?
Based on public records and customer reviews: Long-established (35+ years in business); Emergency response: same-day; Financing available.
What are the cons of Phoenix?
Concerns flagged from public records and reviews: Smaller review history (13 Google reviews); Mixed customer sentiment (score 50/100).
When should I choose Phoenix?
Choose them if: You need same-day or after-hours service; You need to finance the work; You prefer a family-owned operation; You value a long-tenured local operator (35+ years in business).
What is the Vouched Score for Phoenix?
45/100. Top contributing signals: Years In Business 100/100, Google Rating 57/100+ Review Sentiment 50/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Phoenix been in business?
Phoenix has been operating for 35+ years in Henderson, KY.
How can I contact Phoenix?
Call Phoenix at +1-270-827-9730. Address: 3395, 3 S McKinley St B, Henderson, KY 42420, USA.
What does furnace repair service typically cost when working with a Henderson, KY provider like Phoenix?
Furnace service call / diagnostic fee typically runs $65–$175, and hot surface igniter replacement runs $130–$390 in Henderson, Kentucky. These are area-wide market estimates, not Phoenix's quotes. For an exact price, request a written estimate from Phoenix.
What pricing terms does Phoenix publish on their website?
Phoenix's website publishes: Maintenance Plan, Financing available. Promotions and plans change — confirm currently-available terms with Phoenix before acting.
Does Phoenix do Furnace Repair in Henderson, KY?
Yes. Phoenix lists Furnace Repair among its services and serves Henderson, KY and Repair Henderson, KY. Call +1-270-827-9730 for a quote.
Does Phoenix do Emergency HVAC Service in Henderson, KY?
Yes. Phoenix lists Emergency HVAC Service among its services and serves Henderson, KY and Repair Henderson, KY. Call +1-270-827-9730 for a quote.
Compare with nearby providers
| Provider | Vouched | Years | |
|---|---|---|---|
Phoenix (this company) |
— | 3.7★ (10+) | 35+ |
OnTIME Service ⭐ Highest Vouched Score · ⭐ Best for 24/7 No-Heat Emergency Repair · ⭐ Best for Furnace Tune-Up & Maintenance |
93/100 | 4.9★ (1,535+) | 21+ |
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Profile last updated July 21, 2026.