Powell's Plumbing & Air
Wilmington, NC Furnace Repair · #8 of 8 · 37+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.9★ from 285+ reviews
- In business
- 37+ years
- Yelp
- 2.9★ from 10 reviews
- Services
- 2 Furnace Repair services
- Service area
- Wilmington, NC + 1 nearby
Overview
Editorial review
Powell's Plumbing & Air states focused furnace repair and diagnostics for Wilmington homes.
Furnace repair and diagnostics for Wilmington, NC homes. Same-day emergency response is advertised for no-heat calls. Flat-rate pricing, financing options, and upfront estimates are listed. Background-checked technicians and 35+ years serving the Port City. Furnace tune-ups and heat-pump repair are named specialties.
Vouched Score breakdown — 73/100
Wilmington, NC Furnace Repair average is 79/100. Ranks #8 of 8 listed Furnace Repair providers in Wilmington, NC.
Editorial Review
76
44%
Yelp Rating
48
3%
Google Rating
97
16%
Local Search Rank
25
9%
Review Sentiment
68
14%
Years in Business
100
4%
Google Review Volume
66
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Powell's Plumbing & Air compares to the Wilmington average
| Signal | Powell's Plumbing & Air | Wilmington avg | Delta |
|---|---|---|---|
| Vouched Score | 73/100 | 79/100 | -6 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 285+ | 1,285+ | -1002 vs avg |
| Years in business | 37+ | 36+ | +1 vs avg |
What customers say
Pros & cons
Pros
Verified strengths
- High Google rating (4.9★ across 285+ reviews)
- Long-established (37+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: same-day
- Financing available
- Flat-rate, upfront pricing
- Specializes in furnace repair
fast responseclear explanationssame-day fixesclean job sites
Cons
- Lower Yelp rating than Google (2.9★ vs 4.9★)
- Mixed customer sentiment (score 68/100)
yelp low ratingrating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need no-heat / emergency furnace repair
- You need furnace tune-up & maintenance
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
Consider alternatives if
- Reports of rating divergence would be a deal-breaker for you
- Reports of yelp low rating would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Furnace Repair
- Emergency HVAC Service
Service area
Wilmington, NC home · Repair Wilmington, NC home
What Powell's Plumbing & Air publishes about pricing
Pricing model
-
Upfront pricing
As published: Upfront pricing"…Choose Powell’s? On-Time Arrival Competitive and Upfront Pricing Fully Equipped Trucks 100% Satisfaction Guarantee…" -
No hidden fees
As published: No hidden fees"…n On Select Services Provide Upfront Pricing With No Hidden Fees Powell’s 5742 Marguerite Dr, Wilmington, NC 28403…"
Guarantees & credentials
- Satisfaction Guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Powell's Plumbing & Air?
Based on public records and customer reviews: High Google rating (4.9★ across 285+ reviews); Long-established (37+ years in business); Background-verified team; Emergency response: same-day; Financing available; Flat-rate, upfront pricing; Specializes in furnace repair.
What are the cons of Powell's Plumbing & Air?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (2.9★ vs 4.9★); Mixed customer sentiment (score 68/100).
When should I choose Powell's Plumbing & Air?
Choose them if: You need no-heat / emergency furnace repair; You need furnace tune-up & maintenance; You need same-day or after-hours service; You need to finance the work; You prefer a family-owned operation.
When should I consider alternatives to Powell's Plumbing & Air?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; Reports of yelp low rating would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for Powell's Plumbing & Air?
73/100. Top contributing signals: Years In Business 100/100, Google Rating 97/100, Llm Score 76/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Powell's Plumbing & Air been in business?
Powell's Plumbing & Air has been operating for 37+ years in Wilmington, NC.
What does furnace repair service typically cost when working with a Wilmington, NC provider like Powell's Plumbing & Air?
Furnace service call / diagnostic fee typically runs $60–$155, and hot surface igniter replacement runs $115–$345 in Wilmington, North Carolina. These are area-wide market estimates, not Powell's Plumbing & Air's quotes. For an exact price, request a written estimate from Powell's Plumbing & Air.
What pricing terms does Powell's Plumbing & Air publish on their website?
Powell's Plumbing & Air's website publishes: Upfront pricing. Promotions and plans change — confirm currently-available terms with Powell's Plumbing & Air before acting.
Does Powell's Plumbing & Air do Furnace Repair in Wilmington, NC?
Yes. Powell's Plumbing & Air lists Furnace Repair among its services and serves Wilmington, NC and Repair Wilmington, NC.
Does Powell's Plumbing & Air do Emergency HVAC Service in Wilmington, NC?
Yes. Powell's Plumbing & Air lists Emergency HVAC Service among its services and serves Wilmington, NC and Repair Wilmington, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Powell's Plumbing & Air (this company) |
73/100 | 4.9★ (285+) | 37+ | — | 2.9★ | — |
| 79/100 | 4.9★ (405+) | 40+ | — | — | Best for Commercial Furnace Repair Best Manufacturer-Authorized Repair |
|
| 76/100 | 4.9★ (555+) | — | — | 4.1★ | — | |
| 81/100 | 4.9★ (1,370+) | — | — | 4.3★ | — |
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Profile last updated July 5, 2026.