Palmetto Heating & Cooling
Florence, SC Heat Pump Installation · 25+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 25+ years in business
Review sentiment: 65/100
At a glance
- Google rating
- 4.3★ from 90+ reviews
- In business
- 25+ years
- Services
- 2 Heat Pump Installation services
- Service area
- Florence, SC + 1 nearby
Overview
Editorial review
Palmetto Heating & Cooling states flat upfront pricing with a published trip charge. The company lists financing options from multiple partners. Palmetto Heating & Cooling has served Florence-area customers since 2000, per their site. Reviews cite prompt emergency response and follow-up after installs.
Ducted heat pump installation and service focused on Florence, SC homes and light commercial buildings. Carrier and Trane are named among the major brands they install. Flat trip charge $205, nights and weekends $250, with upfront pricing advertised. Financing options are available through several partners on their website.
Vouched Score breakdown — 61/100
Editorial Review
62
46%
Google Rating
77
17%
Local Search Rank
25
9%
Review Sentiment
65
15%
Years in Business
70
4%
Google Review Volume
53
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
What customers say
Where they stand on this page:
Lowest rating on this page (4.3★ vs page best 5.0★)
Reviewers praise:
punctualitytransparent pricingclean job sitessame-day response
Pros & cons
Pros
Verified strengths
- Long-established (25+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24-hour
- Financing available
- Free estimates
- Flat-rate, upfront pricing
Cons
- Mixed customer sentiment (score 65/100)
When to choose them — and when to consider alternatives
Choose them if
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You value a long-tenured local operator (25+ years in business)
Consider alternatives if
- You want a BBB-rated firm specifically
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Florence, SC home · Pump Install Florence, SC home
What Palmetto Heating & Cooling publishes about pricing
Maintenance plans
-
$25 per mo
As published: $25 per mo"…up 20% discount on repairs $20 diagnostic service $25 per mo. $300 Annually $300 up front payment option Home…"
Pricing model
-
Upfront pricing
As published: Upfront pricing"…nless you have a Maintenance Agreement). We offer upfront pricing on all our repair and installation services. You'…"
Estimates
-
Free estimates
As published: Free estimates"…rvice duct installation and repair. Call us for a free estimate for your system. Click here to watch a video slid…"
Contact & hours
Frequently asked questions
What are the pros of Palmetto Heating & Cooling?
Based on public records and customer reviews: Long-established (25+ years in business); Emergency response: 24-hour; Financing available; Free estimates; Flat-rate, upfront pricing.
What are the cons of Palmetto Heating & Cooling?
Concerns flagged from public records and reviews: Mixed customer sentiment (score 65/100).
When should I choose Palmetto Heating & Cooling?
Choose them if: You need same-day or after-hours service; You need to finance the work; You prefer a family-owned operation; You value a long-tenured local operator (25+ years in business).
When should I consider alternatives to Palmetto Heating & Cooling?
Consider alternatives if: You want a BBB-rated firm specifically.
What is the Vouched Score for Palmetto Heating & Cooling?
61/100. Top contributing signals: Google Rating 77/100, Years In Business 70/100+ Review Sentiment 65/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Palmetto Heating & Cooling been in business?
Palmetto Heating & Cooling has been operating for 25+ years in Florence, SC.
What does heat pump installation service typically cost when working with a Florence, SC provider like Palmetto Heating & Cooling?
Ducted air-source heat pump + air handler, full system typically runs $6,500–$13,000, and geothermal system — premium alternative runs $12,200–$28,500 in Florence, South Carolina. These are area-wide market estimates, not Palmetto Heating & Cooling's quotes. For an exact price, request a written estimate from Palmetto Heating & Cooling.
What pricing terms does Palmetto Heating & Cooling publish on their website?
Palmetto Heating & Cooling's website publishes: $25 per mo, Upfront pricing, Free estimates. Promotions and plans change — confirm currently-available terms with Palmetto Heating & Cooling before acting.
Does Palmetto Heating & Cooling do Heat Pump Service in Florence, SC?
Yes. Palmetto Heating & Cooling lists Heat Pump Service among its services and serves Florence, SC and Pump Install Florence, SC.
Does Palmetto Heating & Cooling do Emergency HVAC Service in Florence, SC?
Yes. Palmetto Heating & Cooling lists Emergency HVAC Service among its services and serves Florence, SC and Pump Install Florence, SC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Palmetto Heating & Cooling (this company) |
61/100 | 4.3★ (90+) | 25+ | — | — | — |
| 72/100 | 4.9★ (70+) | 20+ | — | — | — | |
| 82/100 | 4.9★ (920+) | 23+ | — | 3.6★ | — |
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Profile last updated June 28, 2026.