Garland Heating & Air Conditioning
Garland, TX Heat Pump Installation · #4 of 9 · Family-owned, 74+ yrs
At a glance
- Google rating
- 4.7★ from 685+ reviews
- In business
- 74+ years
- Services
- 2 Heat Pump Installation services
- Service area
- Garland, TX + 1 nearby
Overview
Ducted air-source heat pump installation is listed among their residential specialties. Garland Heating & Air Conditioning states flat-rate pricing and financing availability. The company traces roots back to 1952, now serving DFW for about 70+ years. Garland summers increase cooling demand across Garland and greater Dallas–Fort Worth. Recent reviews note punctual technicians and tidy job-site cleanup.
Ducted air-source heat pump installation across Dallas–Fort Worth. Financing: offers system financing (per their site). Tenure: family-owned since 1952, about 70+ years in business.
Vouched Score breakdown — 76/100
At the Garland, TX Heat Pump Installation average (76/100). Ranks #4 of 9 listed Heat Pump Installation providers in Garland, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Garland Heating & Air Conditioning compares to the Garland average
| Signal | Garland Heating & Air Conditioning | Garland avg | Delta |
|---|---|---|---|
| Vouched Score | 76/100 | 76/100 | matches city average |
| Google rating | 4.7★ | 4.9★ | -0.2 vs avg |
| Review volume | 685+ | 1,080+ | -398 vs avg |
| Years in business | 74+ | 23+ | +51 vs avg |
What customers say
"Overall just bad. No resolution and no apology for anything. Had to replace my entire system with another brand new system. 1. 2021 - purchased new HVAC from Garland heating and air. around 15K. 2. 2022 - electrical issue where a part was needed 3.2023 - low on refrigerant and to pay for that. Issue happened on a Sunday, they don't have 24/7 support just a phone center that notifies "someone" that I need help. 4. 20…"
— Monty Walker · May 27, 2025 · Google Reviews"Preston was amazing. Discussed options and I appreciate the time he took to inform me. He did a great job and I will definitely call him again."
— Elizabeth M · Jun 9, 2026 · Google Reviews"Excellent service. Techs arrived on time with advance notice, made sure that they put covers in the walking areas in the house to complete the job and cleaned up before leaving. Final installation was better than what the original builder did. Extremely happy with the service"
— Darpan Vaidya · May 5, 2026 · Google Reviews"Excellent service and a very honest technician. He explained everything in detail and even showed us pictures so we could fully understand the issue. That level of transparency is hard to find. Highly recommend for heating and air maintenance."
— Monica B · Jan 20, 2026 · Google Reviews"Preston did an outstanding job when doing my seasonal checkup. He found a problem with the flue on one of the units and obtained the part and fixed the issue. I highly recommend Gsrland Heating and Air. I used them for many, many years."
— Charles Benoit · Apr 30, 2026 · Google Reviews"I've used them for maintenance & upgrades for years - well over a decade. Just had them install a completely new $16,000+ system on Thursday mid-June 2023."
— Verified reviewer · BBBPros & cons
- High Google rating (4.7★ across 685+ reviews)
- Long-established (74+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Financing available
- Flat-rate, upfront pricing
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Overall just bad. No resolution and no apology for anything. Had to replace my entire system with another brand new system. 1. 2021 - purchased new HVAC from Garland heating and air. around 15K. 2. 20…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.7★, 685+ reviews)
- You value a long-tenured local operator (74+ years in business)
- Reports of improper installation or delayed emergency response would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Garland, TX home · Pump Install Garland, TX home
What Garland Heating & Air Conditioning publishes about pricing
Discounts
-
10% off
As published: 10% off"…e Discounts on repairs and products—specifically, 10% off parts and 5% off equipment Warranty on services p…" -
5% off
As published: 5% off"…airs and products—specifically, 10% off parts and 5% off equipment Warranty on services provided Access to…"
Maintenance plans
-
maintenance program
As published: maintenance program"…r service is even better. I purchase their annual maintenance program which gives my system a summer and winter checkup…" -
Membership Plan
As published: Membership Plan"…nt ‘Amazon’. Become a Part of our HVAC Commercial Membership Plan For professional AC repairs and maintenance, ther…" -
Membership Program
As published: Membership Program"…mazon’ . Inquire about our Preventive Maintenance Membership Program and advantages of being a Member! Members get acc…"
Pricing model
-
Flat-rate pricing
As published: Flat-rate pricing"…ential HVAC services for over 60 years! Upfront & Flat Rate Pricing Garland Heating and Air Conditioning can help you…"
Contact & hours
| Monday | Open 24 hours |
|---|---|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | 9:00 AM – 8:00 PM |
| Sunday | 9:00 AM – 8:00 PM |
Frequently asked questions
What are the pros of Garland Heating & Air Conditioning?
When should I choose Garland Heating & Air Conditioning?
When should I consider alternatives to Garland Heating & Air Conditioning?
What is the Vouched Score for Garland Heating & Air Conditioning?
How long has Garland Heating & Air Conditioning been in business?
What does heat pump installation service typically cost when working with a Garland, TX provider like Garland Heating & Air Conditioning?
What pricing terms does Garland Heating & Air Conditioning publish on their website?
Does Garland Heating & Air Conditioning do Heat Pump Service in Garland, TX?
Does Garland Heating & Air Conditioning do Emergency HVAC Service in Garland, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Garland Heating & Air Conditioning (this company) |
76/100 | 4.7★ (685+) | 74+ | — | — | — |
| 84/100 | 4.8★ (6,855+) | 45+ | — | 2.1★ | — | |
| 85/100 | 4.9★ (575+) | 10+ | — | — | — | |
| 66/100 | 4.9★ (35+) | 8+ | A | — | — |
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Profile last updated June 24, 2026.