True North Air Conditioning
Gilbert, AZ Heat Pump Installation · #3 of 13 · BBB A+ Accredited · 10+ yrs
At a glance
- Google rating
- 5.0★ from 660+ reviews
- In business
- 10+ years
- BBB
- A+ accredited
- Yelp
- 4.9★ from 195+ reviews
- Services
- 1 Heat Pump Installation service
- Service area
- Gilbert, AZ + 1 nearby
Overview
Lists ducted air-source heat pump installs and related replacements on its site. Lists Trane Authorized Dealer status for manufacturer-backed installs. Advertises 10-year parts and a 3-year labor warranty on select packaged units. Tailors systems for Gilbert's desert heat and Valley summers. Reviews note quick response and thorough diagnostics from technicians.
Ducted air-source heat pump installs across Gilbert and the East Valley. Lists Trane Authorized Dealer status for manufacturer-backed installations. Flat-rate pricing on repairs and free estimates are advertised on the site. Advertises 10-year parts coverage and a 3-year labor warranty on select systems.
Vouched Score breakdown — 84/100
Above the Gilbert, AZ Heat Pump Installation average of 79/100. Ranks #3 of 13 listed Heat Pump Installation providers in Gilbert, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How True North Air Conditioning compares to the Gilbert average
| Signal | True North Air Conditioning | Gilbert avg | Delta |
|---|---|---|---|
| Vouched Score | 84/100 | 79/100 | +5 vs avg |
| Google rating | 5.0★ | 4.9★ | +0.1 vs avg |
| Review volume | 660+ | 590+ | +72 vs avg |
| Years in business | 10+ | 16+ | -6 vs avg |
What customers say
"Ryan came and did maintenance and was completely professional and thorough showing me with pictures how every part of our three year old unit (which True North installed) was working well. He didn't try to upsell me work I didn't need and this company never has. My disabled veteran Stepson is my neighbor and True North saved him over 4 grand. They gave a second opinion on a job estimate from another company (vete…"
— Chris Brock · Jun 2, 2026 · Google Reviews"Axel was both knowledgeable and pragmatic. His effort quickly led to the reasons for my concern and a strategy for improving my system. I felt very comfortable with his assumption and solution. Great asset to the company and I will recommend them often"
— Val Toland · Jun 7, 2026 · Google Reviews"Just totally reconstructed the whole a/c vent system in our 40 yr old house and hired True North as the contractor. Their superintendent Dave did a great job, as did their two workmen Jordan and Nick. We had the house re-roofed at the same time so both crews had to work together to take off and replace the a/c unit which they did. Got done w/ our 2,000 sq ft house in 1.5 days and it looks great, its actually cooler …"
— D A · Apr 11, 2026 · Google Reviews"This a great company. Treavor was my tech. Very knowladgeable, and honest. Trevor performed the basic checks made some adjustment to the a/c. Seems to be working like it used to. Treavor had some great advice. I appreciate an honest tech and said if i had any further issues he would come right back out. Highly recommend this company for any and all hvac repairs. I will not hesitate to call this company for service i…"
— Chad Fuller · Apr 11, 2026 · Google Reviews"Our installation went very smoothly and quickly in November. The heating system worked well in the winter, and the cooling system was working fine. Then, unrelated to HVAC, I had to shut off the house's main power, and after turning it back on, the system didn't work. True North responded very quickly on a hot day in a March heat wave. The True North repairman, Jacob, was awesome. He responded quickly, gave an ETA…"
— Jeffrey Gramlich · Mar 19, 2026 · Google Reviews"The entire team at True North Air Conditioning has been amazing! From , the admin staff, and our installers and , they were all professional, on time, clean, knowledgeable and through."
— Verified reviewer · BBB"Great job; good value; best labor warranty.After canvassing 5 vendors, 3 of which are 5-star candidates, we chose True North for our new HVAC purchase/installation."
— Verified reviewer · BBB"A few just sent estimates for a heat pump swap out but Ture North sentMikeout to check the duct work in the attic."
— Ellis H. · Yelp"Johnny, our technician, was prompt, efficient and diagnosed the problem with our condenser unit quickly."
— Verified reviewer · Yelp"True North ACinstalled an 18k BTU including electrical and painting the exterior line set cover in our Master Bedroom."
— Verified reviewer · YelpPros
- High Google rating (5.0★ across 660+ reviews)
- Long-established (10+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Authorized Trane Authorized Dealer
- Emergency response: same-day
- 3-Year labor warranty
- Financing available
- Free estimates
- Flat-rate, upfront pricing
When to choose them
- You need heat pump replacement
- You want manufacturer-warranty installation work
- You need to finance the work
- You want a top-rated provider with substantial review history (5.0★, 660+ reviews)
Services
- Heat Pump Service
Service area
Gilbert, AZ home · Pump Install Gilbert, AZ home
What True North Air Conditioning publishes about pricing
Discounts
-
Veteran discount
As published: Veteran discount"…f choosing our HVAC services: Active military and veterans discounts Competitive pricing with price matching Family-ow…" -
5% off
As published: 5% off"…no matter the weather. Schedule a Service Today! 5% OFF for Veterans and Military Personnel As a thank yo…"
Pricing model
-
Flat-rate pricing
As published: Flat-rate pricing"…, AZ and Surrounding Areas Check Out Our Specials Flat Rate Pricing on Repairs Price Matching Available We Honor Manu…"
Estimates
-
Free estimates
As published: Free estimates"…year Polaris Protection Plan($269.99 Value) Get a Free Quote Expert Heating and Air Services You Can Trust Tru…"
Guarantees & credentials
- Licensed and insured
- Warranties and a satisfaction guarantee
- Warranties and our own satisfaction guarantee
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of True North Air Conditioning?
When should I choose True North Air Conditioning?
What is the Vouched Score for True North Air Conditioning?
Is True North Air Conditioning BBB accredited?
How long has True North Air Conditioning been in business?
What does heat pump install service typically cost when working with a Gilbert, AZ provider like True North Air Conditioning?
What pricing terms does True North Air Conditioning publish on their website?
Does True North Air Conditioning do Heat Pump Service in Gilbert, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
True North Air Conditioning (this company) |
84/100 | 5.0★ (660+) | 10+ | A+ ✓ | 4.9★ | — |
| 81/100 | 4.8★ (450+) | 17+ | — | — | — | |
| 75/100 | 5.0★ (205+) | 5+ | — | — | — | |
| 78/100 | 4.8★ (390+) | 17+ | — | — | — |
Listed in
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Profile last updated June 22, 2026.