Magic Touch Mechanical
Mesa, AZ Heat Pump Installation · #14 of 16 · BBB A+ Accredited · 29+ yrs
At a glance
- Google rating
- 4.7★ from 740+ reviews
- In business
- 29+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Mesa, AZ + 1 nearby
Overview
Heat-pump specialization: lists ducted air-source heat pump installation and related projects. Magic Touch Mechanical notes serving the Phoenix metro since 1997. The company says they offer same-day service and emergency response. The showroom is in Downtown Mesa for in-person product selection. Review samples report thorough diagnostics and clear explanations after service visits.
Full-service HVAC in Mesa focusing on ducted air-source heat pump installation. Fireplace showroom in Downtown Mesa displays live units and finishes. The website says they offer same-day service and emergency response.
Vouched Score breakdown — 77/100
Mesa, AZ Heat Pump Installation average is 83/100. Ranks #14 of 16 listed Heat Pump Installation providers in Mesa, AZ.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Magic Touch Mechanical compares to the Mesa average
| Signal | Magic Touch Mechanical | Mesa avg | Delta |
|---|---|---|---|
| Vouched Score | 77/100 | 83/100 | -6 vs avg |
| Google rating | 4.7★ | 4.9★ | -0.2 vs avg |
| Review volume | 740+ | 1,400+ | -661 vs avg |
| Years in business | 29+ | 23+ | +6 vs avg |
What customers say
"My outdoor fireplace needed repair after 7 years. Dave came out assessed the situation and gave me a few options for repair and cost. Explained it all very well, so I understood what he was telling me about the needed repair, why and the cost and expected end results. When he returned he efficiently and thoroughly cleaned and repaired my fireplace explained what he did, which for an older lady it was nice to be tre…"
— Stephanie Lacenski · Jan 20, 2026 · Google Reviews"Magic touch mechanical always does great work. Had Matthew out today to fix a potential issue with my air handler and he was very thorough and showed me the pictures of his work afterwards. Excellent customer service! Fair pricing and they stand behind the work. Very glad I bought my new system with them 3 years ago."
— TJ Smith · May 18, 2026 · Google Reviews"Highly recommend Max and Ismael!! They installed two bathroom fans in our 1959 home that has some interesting quirks which definitely complicated the project. They stuck it out and finished the job even though it took much longer than expected. Super professional and answered all of our questions."
— Helen Pauly-Hice · Jun 4, 2026 · Google Reviews"Excellent communication and fair pricing. I had Magic (Technician Sean) come out to inspect my gas fireplace before I use for the first time and make safety checks. Sean inspected it and showed how to use it properly. I am very happy with the service and peace of mind. I highly recommend and will use again."
— Pepsi Rodarte · Nov 1, 2025 · Google Reviews"I was scammed. The tech showed up to repair my gas fire pit and never took anything apart or looked into a single thing but charged me $139. The charge was supposed to be for a diagnosis which he never did and no diagnosis was determined. He walked around the yard and took pics of the outside of the firepit without removing a single thing and went to his truck to what he said was “ make some calls”. He came back 15-…"
— Dirt Shaker · Nov 4, 2025 · Google Reviews"From heat pump installation, through years of maintenance and service, have had nothing but positive experiences with honest work and fair pricing."
— Verified reviewer · BBB"We had , from Magic Touch Mechanical at our home yesterday to service our ac/heating unit. He did a great job and had us back up and running in no time."
— Verified reviewer · BBB"They replaced my 46 yr old whirlpool AC with a Bosch unit and revised our ducting to cool down the kitchen which wasnt getting enough cool air. All went well and the install was completed in one long day."
— Verified reviewer · BBBPros & cons
- High Google rating (4.7★ across 740+ reviews)
- Long-established (29+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: 24/7
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- I was scammed. The tech showed up to repair my gas fire pit and never took anything apart or looked into a single thing but charged me $139. The charge was supposed to be for a diagnosis which he neve…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You want a top-rated provider with substantial review history (4.7★, 740+ reviews)
- You value a long-tenured local operator (29+ years in business)
- Reports of billing disputes would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Mesa, AZ home · Pump Install Mesa, AZ home
Contact & hours
Frequently asked questions
What are the pros of Magic Touch Mechanical?
When should I choose Magic Touch Mechanical?
When should I consider alternatives to Magic Touch Mechanical?
What is the Vouched Score for Magic Touch Mechanical?
Is Magic Touch Mechanical BBB accredited?
How long has Magic Touch Mechanical been in business?
What does heat pump install service typically cost when working with a Mesa, AZ provider like Magic Touch Mechanical?
What pricing terms does Magic Touch Mechanical publish on their website?
Does Magic Touch Mechanical do Heat Pump Service in Mesa, AZ?
Does Magic Touch Mechanical do Emergency HVAC Service in Mesa, AZ?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Magic Touch Mechanical (this company) |
77/100 | 4.7★ (740+) | 29+ | A+ ✓ | — | — |
| 78/100 | 4.9★ (285+) | 9+ | — | — | — | |
| 76/100 | 5.0★ (110+) | 15+ | A+ | — | — | |
| 90/100 | 4.9★ (1,420+) | 10+ | — | — | — |
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Profile last updated June 23, 2026.