ProMag Energy Group A/C & Heating, Inc.
Orlando, FL Heat Pump Installation · #7 of 12 · BBB A+ Accredited · 38+ yrs
At a glance
- Google rating
- 4.7★ from 1,365+ reviews
- In business
- 38+ years
- BBB
- A+ accredited
- Services
- 2 Heat Pump Installation services
- Service area
- Orlando, FL + 1 nearby
Overview
ProMag lists ducted air-source heat-pump installation as a core specialization. The company reports 35+ years operating in Florida. Orlando's heat and humidity make timely cooling repairs essential. ProMag advertises same-day and 24/7 emergency response for urgent HVAC failures.
Ducted air-source heat pump installation and repair serving Orlando and nearby areas. 35+ years operating in Florida. 10-year parts warranty and 1-year labor warranty, per their site.
Vouched Score breakdown — 80/100
Orlando, FL Heat Pump Installation average is 81/100. Ranks #7 of 12 listed Heat Pump Installation providers in Orlando, FL.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How ProMag Energy Group A/C & Heating, Inc. compares to the Orlando average
| Signal | ProMag Energy Group A/C & Hea… | Orlando avg | Delta |
|---|---|---|---|
| Vouched Score | 80/100 | 81/100 | -1 vs avg |
| Google rating | 4.7★ | 4.8★ | -0.1 vs avg |
| Review volume | 1,365+ | 1,530+ | -166 vs avg |
| Years in business | 38+ | 45+ | -7 vs avg |
What customers say
"8/14/25 Our ac air handler started to violently shake yesterday morning. On the recommendation of a friend I called ProMag. We were already planning to replace the system in the fall so I was hoping for a fix to get us through the next few months. To my surprise Fred was at my home in about an hour to assess the situation. He was very professional and knowledgeable. Unfortunately, the fix wouldn't be worth the cost…"
— Joanna Swata · May 22, 2026 · Google Reviews"Melvin did a great job servicing our air conditioner systems. He was very good at leaving instructions. We can tell improvement since he did the servicing and he worked very hard and constantly."
— Linda Wood · Jun 4, 2026 · Google Reviews"ProMag came to our rescue today when our Ac went out. The repairman was very nice, efficient, and found the problem quickly. Our AC is running again with cool air! We will definitely call on this company again!"
— Marilyn Blythe · Jun 6, 2026 · Google Reviews"This is my 2nd post 3/25/26. First one 3/14/26. Hope it sticks. My heat and A/C stopped working so I had to buy a heat pump. Happy birthday to me. The heat part was not working so called them back. They returned several times. Told me I was cold because the heat pumps work that way and I had heat. Gave them a good tip a gospel message and they left. About the fourth night and phone call to them without heat, I c…"
— Joe R Giallanza · Mar 25, 2026 · Google Reviews"wants a $2800 to warranty replace a compressor that they sold me 4.5 years ago (6/11/2021). BS to review response by the "owner": Nobody was at the house, nobody offered no discount. Unit was installed 4.5 years ago. You either sold me a crappy AC or installed it wrong. All the other words are just a blah blah. Small local company in the area is doing the warranty work for under a $1000. Don't get scammed by a big n…"
— George Haas · Feb 13, 2026 · Google Reviews"...[Read full review](https://www.bbb.org/us/fl/orlando/profile/air-conditioning-contractor/promag-energy-group-ac-heating-inc-0733-38000292/customer-reviews#0733_38000292_224991) * ### Dawn S"
— Verified reviewer · BBB"...[Read full review](https://www.bbb.org/us/fl/orlando/profile/air-conditioning-contractor/promag-energy-group-ac-heating-inc-0733-38000292/customer-reviews#0733_38000292_170529) * ### Lee Y."
— Verified reviewer · BBBPros & cons
- High Google rating (4.7★ across 1,365+ reviews)
- Long-established (38+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Financing available
- Free estimates
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- This is my 2nd post 3/25/26. First one 3/14/26. Hope it sticks. My heat and A/C stopped working so I had to buy a heat pump. Happy birthday to me. The heat part was not working so called them back.…
- wants a $2800 to warranty replace a compressor that they sold me 4.5 years ago (6/11/2021). BS to review response by the "owner": Nobody was at the house, nobody offered no discount. Unit was installe…
When to choose them — and when to consider alternatives
- You need same-day or after-hours service
- You need to finance the work
- You want a top-rated provider with substantial review history (4.7★, 1,365+ reviews)
- You value a long-tenured local operator (38+ years in business)
- Reports of communication gaps would be a deal-breaker for you
- Reports of warranty disputes would be a deal-breaker for you
Services
- Heat Pump Service
- Emergency HVAC Service
Service area
Orlando, FL home · Pump Install Orlando, FL home
What ProMag Energy Group A/C & Heating, Inc. publishes about pricing
Financing
-
Financing available
As published: Financing available"…nt breakdowns and extend equipment life. Flexible Financing Available We make comfort affordable with flexible financin…"
Pricing model
-
Upfront pricing
As published: Upfront pricing"…sense. Our technicians present both options with upfront pricing so you can make the call with full information. I…" -
Transparent pricing
As published: Transparent pricing"…pairs on the spot, without a second trip Upfront, transparent pricing before any work begins, with no surprise charges…"
Estimates
-
Free estimates
As published: Free estimates"…(321) 407-6850 or message us online to request a free estimate and schedule your next service. Se habla español.…"
Guarantees & credentials
- Licensed and insured
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of ProMag Energy Group A/C & Heating, Inc.?
When should I choose ProMag Energy Group A/C & Heating, Inc.?
When should I consider alternatives to ProMag Energy Group A/C & Heating, Inc.?
What is the Vouched Score for ProMag Energy Group A/C & Heating, Inc.?
Is ProMag Energy Group A/C & Heating, Inc. BBB accredited?
How long has ProMag Energy Group A/C & Heating, Inc. been in business?
What does heat pump installation service typically cost when working with a Orlando, FL provider like ProMag Energy Group A/C & Heating, Inc.?
What pricing terms does ProMag Energy Group A/C & Heating, Inc. publish on their website?
Does ProMag Energy Group A/C & Heating, Inc. do Heat Pump Service in Orlando, FL?
Does ProMag Energy Group A/C & Heating, Inc. do Emergency HVAC Service in Orlando, FL?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
ProMag Energy Group A/C & Heating, Inc. (this company) |
80/100 | 4.7★ (1,365+) | 38+ | A+ ✓ | — | — |
| 80/100 | 4.7★ (525+) | 35+ | — | — | — | |
| 83/100 | 4.7★ (1,280+) | 58+ | A+ ✓ | 3.5★ | — | |
| 92/100 | 4.9★ (1,825+) | — | A+ | — | — |
Listed in
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Profile last updated June 23, 2026.