5 Star Charleston
Charleston, SC HVAC · #7 of 10
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
Yelp 4.3★ (6)
Review sentiment: 90/100
At a glance
- Google rating
- 4.9★ from 280+ reviews
- Yelp
- 4.3★ from 6 reviews
- Services
- 6 HVAC services
- Service area
- Charleston, SC
Overview
Editorial review
5 Star Charleston focuses on fast residential AC repair and system replacements. Per their site, they list Lennox Premier Dealer status. The website notes same-day emergency response for urgent cooling calls. Charleston's heat and high humidity make reliable cooling critical for homes here. The company says it is family owned and advertises financing and free estimates.
Residential HVAC repair and replacement in Charleston, focused on cooling and Lennox systems. Lennox Premier Dealer status is stated on their site. Same-day emergency response is listed on the company website. Financing options and free estimates are advertised for installations and replacements.
Vouched Score breakdown — 78/100
Charleston, SC HVAC average is 80/100. Ranks #7 of 10 listed HVAC providers in Charleston, SC.
Editorial Review
79
46%
Yelp Rating
82
3%
Google Rating
97
17%
Local Search Rank
32
9%
Review Sentiment
90
15%
Google Review Volume
66
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How 5 Star Charleston compares to the Charleston average
| Signal | 5 Star Charleston | Charleston avg | Delta |
|---|---|---|---|
| Vouched Score | 78/100 | 80/100 | -2 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 280+ | 1,340+ | -1060 vs avg |
What customers say
Reviewers praise:
punctualitytransparent pricingfast emergency responseclean job sites
Pros
Verified strengths
- High Google rating (4.9★ across 280+ reviews)
Self-reported on their website — not independently verified.
- Authorized Lennox Premier Dealer
- Emergency response: same-day
- Financing available
- Free estimates
- Specializes in AC repair
When to choose them — and when to consider alternatives
Choose them if
- You need same-day or after-hours service
- You want manufacturer-warranty installation work
- You need to finance the work
- You prefer a family-owned operation
Consider alternatives if
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Heat Pump Service
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Charleston, SC home
What 5 Star Charleston publishes about pricing
Maintenance plans
-
Maintenance Club
As published: Maintenance Club"…t Home About About Us Areas We Serve Blog Careers Maintenance Club REVIEWS Specials Air Conditioning Air Conditionin…"
Financing
-
0% financing
As published: 0% financing"…a new air conditioner at a low monthly rate with 0% interest. For more information about our financing options…"
Estimates
-
Free estimates
As published: Free estimates"…ence. Additionally, we offer flexible financing & free estimates on all installations and replacements. If you are…"
Contact & hours
Frequently asked questions
What are the pros of 5 Star Charleston?
Based on public records and customer reviews: High Google rating (4.9★ across 280+ reviews); Authorized Lennox Premier Dealer; Emergency response: same-day; Financing available; Free estimates; Specializes in AC repair.
When should I choose 5 Star Charleston?
Choose them if: You need same-day or after-hours service; You want manufacturer-warranty installation work; You need to finance the work; You prefer a family-owned operation.
When should I consider alternatives to 5 Star Charleston?
Consider alternatives if: You want a BBB-rated firm specifically.
What is the Vouched Score for 5 Star Charleston?
78/100. Top contributing signals: Google Rating 97/100+ Review Sentiment 90/100, Yelp Rating 82/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
What does HVAC service typically cost when working with a Charleston, SC provider like 5 Star Charleston?
AC repair typically runs $130–$565, and full AC system replacement runs $4,800–$11,300 in Charleston, South Carolina. These are area-wide market estimates, not 5 Star Charleston's quotes. For an exact price, request a written estimate from 5 Star Charleston.
What pricing terms does 5 Star Charleston publish on their website?
5 Star Charleston's website publishes: Maintenance Club, 0% financing, Free estimates. Promotions and plans change — confirm currently-available terms with 5 Star Charleston before acting.
Does 5 Star Charleston do AC Repair in Charleston, SC?
Yes. 5 Star Charleston lists AC Repair among its services and serves Charleston, SC.
Does 5 Star Charleston do AC Replacement in Charleston, SC?
Yes. 5 Star Charleston lists AC Replacement among its services and serves Charleston, SC.
Does 5 Star Charleston do Mini-Split Systems in Charleston, SC?
Yes. 5 Star Charleston lists Mini-Split Systems among its services and serves Charleston, SC.
Does 5 Star Charleston do Heat Pump Service in Charleston, SC?
Yes. 5 Star Charleston lists Heat Pump Service among its services and serves Charleston, SC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
5 Star Charleston (this company) |
78/100 | 4.9★ (280+) | — | — | 4.3★ | — |
| 84/100 | 4.9★ (1,045+) | 10+ | — | 4.3★ | — | |
| 85/100 | 4.9★ (880+) | 54+ | — | 3.7★ | Best for Smart Thermostat Install Best for Upfront Pricing |
|
| 75/100 | 4.9★ (260+) | 33+ | — | 3.5★ | — |
Listed in
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Profile last updated June 26, 2026.