North Star Heating Air Conditioning and Refrigeration
Grand Prairie, TX HVAC · #7 of 9 · 10+ yrs
At a glance
- Google rating
- 4.9★ from 60+ reviews
- In business
- 10+ years
- Services
- 5 HVAC services
- Service area
- Grand Prairie, TX
- Phone
- +1-214-276-6177
Overview
North Star Heating Air Conditioning and Refrigeration specializes in residential and commercial HVAC diagnostics and repair. Owner Hisham Allan founded the company in 2015 and utilizes a team of licensed, background-checked technicians. They maintain a strong focus on Carrier equipment installations across the Dallas-Fort Worth metroplex. Residents in Grand Prairie benefit from their established local presence and competitive annual maintenance programs. Reviewers frequently highlight the owner's hands-on approach and willingness to troubleshoot complex system issues via text.
North Star Heating Air Conditioning and Refrigeration provides comprehensive AC and furnace repair services throughout the Grand Prairie area. The company states they employ technicians with over 10 years of experience who are fully insured and background-checked. They advertise Carrier equipment for high-efficiency heating and cooling installations. Clients can access financing options and request free estimates for system replacements. Their team also handles specialized commercial HVAC maintenance and repair tasks for local business properties.
Vouched Score breakdown — 72/100
Grand Prairie, TX HVAC average is 79/100. Ranks #7 of 9 listed HVAC providers in Grand Prairie, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How North Star Heating Air Conditioning and Refrigeration compares to the Grand Prairie average
| Signal | North Star Heating Air Condit… | Grand Prairie avg | Delta |
|---|---|---|---|
| Vouched Score | 72/100 | 71/100 | +1 vs avg |
| Google rating | 4.9★ | 4.7★ | +0.2 vs avg |
| Review volume | 60+ | 610+ | -553 vs avg |
| Years in business | 10+ | 23+ | -13 vs avg |
What customers say
"Phenomenal Service! I’ve used many HVAC companies throughout the years and refuse to use anyone else. Hisham and his team are just fantastic. Knowledgable, timely, respectful and trustworthy. Thank y’all for getting our furnaces running properly and doing some maintenance for us today 🙏"
— Justin Parr · Jan 20, 2026 · Google Reviews"Fantastic service and fair pricing. This is a company that really cares about solving people's problems, not just trying to squeeze profit out of them. Allen came out to service my HVAC when the heat wouldn't come on. He was thorough, honest, professional, friendly, and insisted on cleaning up a mess that wasn't even his fault. I told him that I like to do as much as I can myself, so once he figured out what the pro…"
— Kit Rickard · Dec 7, 2025 · Google Reviews"Im so grateful for Alan, and Israel 🥹 if I could give 10 stars I would. They handled everything just as they said they would and also provided excellent customer service to my family! I will always recommend them to anyone in need, and be a forever customer."
— Osha Martinez · Oct 25, 2025 · Google Reviews"avoid avoid avoid avoid!!!! northstar plumbing scheduled an appointment in big bear with a week's notice and my husband drove hours up the mountain to meet them. they cancelled the appointment 30 minutes after they were supposed to arrive. the man on the phone was rude, condescending, and basically told me to shove it--that they can "reschedule for another date." if you want to use a company with a call center, hor…"
— Kelly Wood · Sep 9, 2025 · Google Reviews"I saw a review about North Star Heating and Air Conditioning Services on Nextdoor, they came highly recommended. I initially did an online appointment and moments after that I got a phone call from the office admin/manager. She was very polite, she listened to my concerns, she scheduled me in right away. The owner of North Star Heating came out within the next 24/48 hours to check out my AC Unit, which I knew what …"
— Barbara Wallace · Jul 21, 2025 · Google ReviewsPros & cons
- High Google rating (4.9★ across 60+ reviews)
- Long-established (10+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Satisfaction guarantee
- Financing available
- Free estimates
- Flat-rate, upfront pricing
- Specializes in AC repair
- Specializes in furnace repair
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- avoid avoid avoid avoid!!!! northstar plumbing scheduled an appointment in big bear with a week's notice and my husband drove hours up the mountain to meet them. they cancelled the appointment 30 minu…
When to choose them — and when to consider alternatives
- You need to finance the work
- You have a commercial property
- Reports of appointment cancellations would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Commercial HVAC — Commercial HVAC service for offices, retail, and light-industrial spaces — rooftop units, package units, and split systems.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
Service area
Grand Prairie, TX home
Guarantees & credentials
- Licensed technicians
- Licensed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Monday | 7:00 AM – 5:00 PM |
|---|---|
| Tuesday | 7:00 AM – 5:00 PM |
| Wednesday | 7:00 AM – 5:00 PM |
| Thursday | 7:00 AM – 5:00 PM |
| Friday | 7:00 AM – 5:00 PM |
| Saturday | 7:00 AM – 12:00 PM |
| Sunday | Closed |
Frequently asked questions
What are the pros of North Star Heating Air Conditioning and Refrigeration?
When should I choose North Star Heating Air Conditioning and Refrigeration?
When should I consider alternatives to North Star Heating Air Conditioning and Refrigeration?
What is the Vouched Score for North Star Heating Air Conditioning and Refrigeration?
How long has North Star Heating Air Conditioning and Refrigeration been in business?
How can I contact North Star Heating Air Conditioning and Refrigeration?
What does HVAC service typically cost when working with a Grand Prairie, TX provider like North Star Heating Air Conditioning and Refrigeration?
Does North Star Heating Air Conditioning and Refrigeration do AC Repair in Grand Prairie, TX?
Does North Star Heating Air Conditioning and Refrigeration do Furnace Repair in Grand Prairie, TX?
Does North Star Heating Air Conditioning and Refrigeration do Commercial HVAC in Grand Prairie, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
North Star Heating Air Conditioning and Refrigeration (this company) |
72/100 | 4.9★ (60+) | 10+ | — | — | — |
| 51/100 | 3.9★ (60+) | 20+ | — | — | — | |
| 91/100 | 4.9★ (800+) | 50+ | — | — | Best for Ductwork & Sealing | |
| 72/100 | 4.8★ (65+) | 5+ | — | — | — |
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Profile last updated May 13, 2026.