Thigpen Heating and Cooling
Jacksonville, FL HVAC · #6 of 19 · BBB A+ · 64+ yrs
At a glance
- Google rating
- 4.9★ from 1,100+ reviews
- In business
- 64+ years
- BBB
- A+
- Services
- 7 HVAC services
- Service area
- Jacksonville, FL
Overview
Thigpen is a go-to AC repair specialist, per multiple repair-focused reviewer stories.
AC repair and installation in Jacksonville, focused on residential and commercial systems.
Vouched Score breakdown — 88/100
Above the Jacksonville, FL HVAC average of 84/100. Ranks #6 of 19 listed HVAC providers in Jacksonville, FL.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Thigpen Heating and Cooling compares to the Jacksonville average
| Signal | Thigpen Heating and Cooling | Jacksonville avg | Delta |
|---|---|---|---|
| Vouched Score | 88/100 | 84/100 | +4 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 1,100+ | 2,295+ | -1196 vs avg |
| Years in business | 64+ | 30+ | +34 vs avg |
What customers say
"We have been using Thigpen A/C for many years. They are very honest and never try to sell you something or claim there are system issues if there truly isn’t. The yearly maintenance price is very reasonable. Their technicians (Will is who we had today) are very friendly and thorough. We are always pleased with them and highly recommend!"
— Suzanne Thomas · May 26, 2026 · Google Reviews"After having other companies come in and try to sell me a ton of stuff I didn’t need, I was referred to Thigpen. Will came out, went thru the system top to bottom and fixed it right the first time saving us a ton of money and sweat. Will worked hard and was honest, unlike the other companies, and got us back on track. After watching all the other companies being bought out and turning in to sales machines where the …"
— Doug Nesmith · Jun 6, 2026 · Google Reviews"Always impressed with the service. Triston was the tech for my service call. We'd been out of our home due to repairs for 2 months. Various contractors had been in and out. We were scheduled to move back in and when I went over to the house, one of the units was not cooling. I immediately called Thigpen at 7:50 a.m. and they confirmed they would have someone out by lunchtime SAME DAY!. Triston troubleshooted …"
— Cheryl Conte · May 1, 2026 · Google Reviews"They did an awesome job. He stayed in communication constantly Which kept me in the loop about everything they were doing Symphony in the office was amazing and the text were so friendly. Recommend them any time for anybody who needs professional heating and air-conditioning service to repair and replacement. Blake Mccormick"
— Blake Mccormick · May 24, 2026 · Google Reviews"Paul Ruckman, Senior Service Technician, performed a leaking pipe test on my AC. He went above and beyond to find the issue. His professionalism and dedication to excel in his job are outstanding. It’s so appreciative to find individuals like Paul nowadays. Thank you Thigpen for such great service 👍👍"
— Sergio Diaz · Jan 14, 2026 · Google ReviewsPros
- High Google rating (4.9★ across 1,100+ reviews)
- Long-established (64+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 24-hour
- Financing available
- Maintenance plans available
- Indoor air quality services
- Mini-split system specialist
- Specializes in AC repair
When to choose them
- You need indoor air quality work
- You need to finance the work
- You prefer a family-owned operation
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Mini-Split Systems — Mini-split installation and service — typically ductless, used for additions or zoned comfort.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Thermostat Installation
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Jacksonville, FL home
Guarantees & credentials
- Satisfaction guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
Frequently asked questions
What are the pros of Thigpen Heating and Cooling?
When should I choose Thigpen Heating and Cooling?
What is the Vouched Score for Thigpen Heating and Cooling?
Is Thigpen Heating and Cooling BBB accredited?
How long has Thigpen Heating and Cooling been in business?
What does HVAC service typically cost when working with a Jacksonville, FL provider like Thigpen Heating and Cooling?
Does Thigpen Heating and Cooling do AC Repair in Jacksonville, FL?
Does Thigpen Heating and Cooling do HVAC Installation in Jacksonville, FL?
Does Thigpen Heating and Cooling do Mini-Split Systems in Jacksonville, FL?
Does Thigpen Heating and Cooling do Indoor Air Quality in Jacksonville, FL?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Thigpen Heating and Cooling (this company) |
88/100 | 4.9★ (1,100+) | 64+ | A+ | — | — |
| 92/100 | 4.9★ (2,215+) | 19+ | A+ ✓ | — | Best for Rebates & Tax Credits Best for Upfront Pricing Best NATE-Certified Team |
|
| 85/100 | 4.8★ (2,205+) | 10+ | A+ ✓ | 2.5★ | — | |
| 85/100 | 4.7★ (3,825+) | 43+ | — | — | — |
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Profile last updated June 19, 2026.