ARS / Rescue Rooter
Durham, NC AC Repair · #9 of 12 · 50+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.5★ from 3,360+ reviews
- In business
- 50+ years
- Yelp
- 1.8★ from 145+ reviews
- Services
- 3 AC Repair services
- Service area
- Durham, NC + 1 nearby
Overview
Editorial review
ARS / Rescue Rooter advertises 24/7 emergency service with same-day response. Company history: 50+ years in business since 1975. ARS / Rescue Rooter notes employee background checks and drug testing. The company lists financing options for larger repairs or replacements. Durham summers mean fast cooling turnaround is often needed during heat spells.
AC repair and diagnostics serving Durham, NC and surrounding towns. Company history: 50+ years in business. Emergency service: states 24/7 emergency and same-day response. Pricing: lists a $69 tune-up offer and financing options for repairs.
Vouched Score breakdown — 68/100
Durham, NC AC Repair average is 75/100. Ranks #9 of 12 listed AC Repair providers in Durham, NC.
Editorial Review
64
44%
Yelp Rating
20
3%
Google Rating
83
16%
Local Search Rank
66
9%
Review Sentiment
50
14%
Years in Business
100
4%
Google Review Volume
95
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How ARS / Rescue Rooter compares to the Durham average
| Signal | ARS / Rescue Rooter | Durham avg | Delta |
|---|---|---|---|
| Vouched Score | 68/100 | 75/100 | -7 vs avg |
| Google rating | 4.5★ | 4.8★ | -0.3 vs avg |
| Review volume | 3,360+ | 1,655+ | +1707 vs avg |
| Years in business | 50+ | 46+ | +4 vs avg |
What customers say
Where they stand on this page:
Lowest rating on this page (4.5★ vs page best 5.0★)Lowest Yelp rating on the page (1.8★ vs page best 4.6★)
Pros & cons
Pros
Verified strengths
- Long-established (50+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 24/7
- Financing available
fast emergency responsepunctualitytransparent pricingclean job sites
Cons
- Lower Yelp rating than Google (1.8★ vs 4.5★)
- Mixed customer sentiment (score 50/100)
yelp low ratingrating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need AC tune-up & maintenance
- You need commercial AC repair
- You need same-day or after-hours service
- You need to finance the work
- You have a commercial property
Consider alternatives if
- Reports of rating divergence would be a deal-breaker for you
- Reports of yelp low rating would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair
- Emergency HVAC Service
- Commercial HVAC
Service area
Durham, NC home · Repair Durham, NC home
Contact & hours
Frequently asked questions
What are the pros of ARS / Rescue Rooter?
Based on public records and customer reviews: Long-established (50+ years in business); Background-verified team; Emergency response: 24/7; Financing available.
What are the cons of ARS / Rescue Rooter?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (1.8★ vs 4.5★); Mixed customer sentiment (score 50/100).
When should I choose ARS / Rescue Rooter?
Choose them if: You need AC tune-up & maintenance; You need commercial AC repair; You need same-day or after-hours service; You need to finance the work; You have a commercial property.
When should I consider alternatives to ARS / Rescue Rooter?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; Reports of yelp low rating would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for ARS / Rescue Rooter?
68/100. Top contributing signals: Years In Business 100/100, Google Review Count 95/100, Yelp Review Count 94/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has ARS / Rescue Rooter been in business?
ARS / Rescue Rooter has been operating for 50+ years in Durham, NC.
What does AC repair service typically cost when working with a Durham, NC provider like ARS / Rescue Rooter?
AC service call / diagnostic fee typically runs $60–$130, and capacitor replacement runs $70–$340 in Durham, North Carolina. These are area-wide market estimates, not ARS / Rescue Rooter's quotes. For an exact price, request a written estimate from ARS / Rescue Rooter.
What pricing terms does ARS / Rescue Rooter publish on their website?
ARS / Rescue Rooter's website publishes: $50 Off Any Service Repair. Promotions and plans change — confirm currently-available terms with ARS / Rescue Rooter before acting.
Does ARS / Rescue Rooter do AC Repair in Durham, NC?
Yes. ARS / Rescue Rooter lists AC Repair among its services and serves Durham, NC and Repair Durham, NC.
Does ARS / Rescue Rooter do Emergency HVAC Service in Durham, NC?
Yes. ARS / Rescue Rooter lists Emergency HVAC Service among its services and serves Durham, NC and Repair Durham, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
ARS / Rescue Rooter (this company) |
68/100 | 4.5★ (3,360+) | 50+ | — | 1.8★ | — |
| 65/100 | 4.5★ (105+) | 44+ | — | — | — | |
| 83/100 | 4.9★ (775+) | 53+ | — | — | Best NATE-Certified Shop | |
| 79/100 | 4.9★ (5,480+) | 21+ | — | 2.4★ | Best for Commercial AC Repair |
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Profile last updated July 2, 2026.