ARS / Rescue Rooter

Durham, NC AC Repair · #9 of 12 · 50+ yrs

4.5 · 3,360+ Google reviews · 📍 5200 Old Chapel Hill Rd, Durham, NC 27707, USA
VOUCHEDSCOREGOOD68/100Vouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 50+ years in business Yelp 1.8★ (145+) Review sentiment: 50/100

At a glance

Google rating
4.5★ from 3,360+ reviews
In business
50+ years
Yelp
1.8★ from 145+ reviews
Services
3 AC Repair services
Service area
Durham, NC + 1 nearby

Overview

Editorial review

ARS / Rescue Rooter advertises 24/7 emergency service with same-day response. Company history: 50+ years in business since 1975. ARS / Rescue Rooter notes employee background checks and drug testing. The company lists financing options for larger repairs or replacements. Durham summers mean fast cooling turnaround is often needed during heat spells.

AC repair and diagnostics serving Durham, NC and surrounding towns. Company history: 50+ years in business. Emergency service: states 24/7 emergency and same-day response. Pricing: lists a $69 tune-up offer and financing options for repairs.

Vouched Score breakdown — 68/100

Durham, NC AC Repair average is 75/100. Ranks #9 of 12 listed AC Repair providers in Durham, NC.

Editorial Review 64 44%
Yelp Rating 20 3%
Google Rating 83 16%
Local Search Rank 66 9%
Review Sentiment 50 14%
Years in Business 100 4%
Google Review Volume 95 9%

Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →

How ARS / Rescue Rooter compares to the Durham average

Across 12 vetted ac repair providers in Durham, NC.

SignalARS / Rescue RooterDurham avgDelta
Vouched Score 68/100 75/100 -7 vs avg
Google rating 4.5★ 4.8★ -0.3 vs avg
Review volume 3,360+ 1,655+ +1707 vs avg
Years in business 50+ 46+ +4 vs avg

What customers say

Where they stand on this page: Lowest rating on this page (4.5★ vs page best 5.0★)Lowest Yelp rating on the page (1.8★ vs page best 4.6★)

Pros & cons

Pros Verified strengths
  • Long-established (50+ years in business)
What this provider advertises

Self-reported on their website — not independently verified.

  • Background-verified team
  • Emergency response: 24/7
  • Financing available
What customers praise
fast emergency responsepunctualitytransparent pricingclean job sites
Cons
  • Lower Yelp rating than Google (1.8★ vs 4.5★)
  • Mixed customer sentiment (score 50/100)
What reviewers flag
yelp low ratingrating divergence

When to choose them — and when to consider alternatives

Choose them if
  • You need AC tune-up & maintenance
  • You need commercial AC repair
  • You need same-day or after-hours service
  • You need to finance the work
  • You have a commercial property
Consider alternatives if
  • Reports of rating divergence would be a deal-breaker for you
  • Reports of yelp low rating would be a deal-breaker for you
  • You want a BBB-rated firm specifically

Services

Service area

Durham, NC home · Repair Durham, NC home

Office: 5200 Old Chapel Hill Rd, Durham, NC 27707, USA

Neighborhood: 5200 Old Chapel Hill Rd, Durham, NC 27707, USA

Contact & hours

Frequently asked questions

What are the pros of ARS / Rescue Rooter?
Based on public records and customer reviews: Long-established (50+ years in business); Background-verified team; Emergency response: 24/7; Financing available.
What are the cons of ARS / Rescue Rooter?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (1.8★ vs 4.5★); Mixed customer sentiment (score 50/100).
When should I choose ARS / Rescue Rooter?
Choose them if: You need AC tune-up & maintenance; You need commercial AC repair; You need same-day or after-hours service; You need to finance the work; You have a commercial property.
When should I consider alternatives to ARS / Rescue Rooter?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; Reports of yelp low rating would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for ARS / Rescue Rooter?
68/100. Top contributing signals: Years In Business 100/100, Google Review Count 95/100, Yelp Review Count 94/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has ARS / Rescue Rooter been in business?
ARS / Rescue Rooter has been operating for 50+ years in Durham, NC.
What does AC repair service typically cost when working with a Durham, NC provider like ARS / Rescue Rooter?
AC service call / diagnostic fee typically runs $60–$130, and capacitor replacement runs $70–$340 in Durham, North Carolina. These are area-wide market estimates, not ARS / Rescue Rooter's quotes. For an exact price, request a written estimate from ARS / Rescue Rooter.
What pricing terms does ARS / Rescue Rooter publish on their website?
ARS / Rescue Rooter's website publishes: $50 Off Any Service Repair. Promotions and plans change — confirm currently-available terms with ARS / Rescue Rooter before acting.
Does ARS / Rescue Rooter do AC Repair in Durham, NC?
Yes. ARS / Rescue Rooter lists AC Repair among its services and serves Durham, NC and Repair Durham, NC.
Does ARS / Rescue Rooter do Emergency HVAC Service in Durham, NC?
Yes. ARS / Rescue Rooter lists Emergency HVAC Service among its services and serves Durham, NC and Repair Durham, NC.

Compare with nearby providers

Provider Vouched Google Years BBB Yelp Our picks
ARS / Rescue Rooter (this company)
68/100 4.5★ (3,360+) 50+ 1.8★
65/100 4.5★ (105+) 44+
83/100 4.9★ (775+) 53+ Best NATE-Certified Shop
79/100 4.9★ (5,480+) 21+ 2.4★ Best for Commercial AC Repair

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Profile last updated July 2, 2026.