ARS / Rescue Rooter
Durham, NC HVAC · #10 of 12 · 50+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.5★ from 3,360+ reviews
- In business
- 50+ years
- Yelp
- 1.8★ from 145+ reviews
- Services
- 6 HVAC services
- Service area
- Durham, NC
Overview
Editorial review
ARS / Rescue Rooter emphasizes air conditioning repair and full-system replacements. The company lists 50+ years operating in the region. ARS notes employee background checks and drug tests for technicians. Durham's hot, humid summers make dependable AC service essential in this market. ARS states corporate financing options and weekend coverage are available.
Full-service HVAC company serving Durham and nearby counties, focused on AC repair and replacements. Company lists 50+ years serving homes in the region. Emergency Response: 24/7 (per their site). ARS states technicians complete background checks and drug testing.
Vouched Score breakdown — 70/100
Durham, NC HVAC average is 77/100. Ranks #10 of 12 listed HVAC providers in Durham, NC.
Editorial Review
66
44%
Yelp Rating
20
3%
Google Rating
83
16%
Local Search Rank
79
9%
Review Sentiment
50
14%
Years in Business
100
4%
Google Review Volume
95
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How ARS / Rescue Rooter compares to the Durham average
| Signal | ARS / Rescue Rooter | Durham avg | Delta |
|---|---|---|---|
| Vouched Score | 70/100 | 77/100 | -7 vs avg |
| Google rating | 4.5★ | 4.8★ | -0.3 vs avg |
| Review volume | 3,360+ | 1,660+ | +1704 vs avg |
| Years in business | 50+ | 44+ | +6 vs avg |
What customers say
Where they stand on this page:
Lowest Yelp rating on the page (1.8★ vs page best 4.6★)
Pros & cons
Pros
Verified strengths
- Long-established (50+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 24/7
- Financing available
Cons
- Lower Yelp rating than Google (1.8★ vs 4.5★)
- Mixed customer sentiment (score 50/100)
low Yelp ratingrating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need to finance the work
- You value a long-tenured local operator (50+ years in business)
Consider alternatives if
- Reports of low Yelp rating would be a deal-breaker for you
- Reports of rating divergence would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- Heating System Replacement — Replacement of an aging or failed heating system, typically a furnace or heat-pump indoor unit.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
Service area
Durham, NC home
Contact & hours
Frequently asked questions
What are the pros of ARS / Rescue Rooter?
Based on public records and customer reviews: Long-established (50+ years in business); Background-verified team; Emergency response: 24/7; Financing available.
What are the cons of ARS / Rescue Rooter?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (1.8★ vs 4.5★); Mixed customer sentiment (score 50/100).
When should I choose ARS / Rescue Rooter?
Choose them if: You need to finance the work; You value a long-tenured local operator (50+ years in business).
When should I consider alternatives to ARS / Rescue Rooter?
Consider alternatives if: Reports of low Yelp rating would be a deal-breaker for you; Reports of rating divergence would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for ARS / Rescue Rooter?
70/100. Top contributing signals: Years In Business 100/100, Google Review Count 95/100, Yelp Review Count 94/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has ARS / Rescue Rooter been in business?
ARS / Rescue Rooter has been operating for 50+ years in Durham, NC.
What does HVAC service typically cost when working with a Durham, NC provider like ARS / Rescue Rooter?
AC repair typically runs $130–$555, and full AC system replacement runs $4,700–$11,100 in Durham, North Carolina. These are area-wide market estimates, not ARS / Rescue Rooter's quotes. For an exact price, request a written estimate from ARS / Rescue Rooter.
What pricing terms does ARS / Rescue Rooter publish on their website?
ARS / Rescue Rooter's website publishes: $50 Off Any Service Repair. Promotions and plans change — confirm currently-available terms with ARS / Rescue Rooter before acting.
Does ARS / Rescue Rooter do AC Repair in Durham, NC?
Yes. ARS / Rescue Rooter lists AC Repair among its services and serves Durham, NC.
Does ARS / Rescue Rooter do AC Replacement in Durham, NC?
Yes. ARS / Rescue Rooter lists AC Replacement among its services and serves Durham, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
ARS / Rescue Rooter (this company) |
70/100 | 4.5★ (3,360+) | 50+ | — | 1.8★ | Rebates & Tax Credits |
| 85/100 | 4.9★ (775+) | 53+ | — | — | Best for Free Estimates | |
| 71/100 | 4.9★ (160+) | 25+ | — | 4.3★ | — | |
| 81/100 | 4.9★ (5,475+) | 21+ | — | 2.4★ | — |
Listed in
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Profile last updated July 1, 2026.