Palmetto Heating & Cooling
Florence, SC Furnace Replacement · 25+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
⏱ 25+ years in business
Review sentiment: 65/100
At a glance
- Google rating
- 4.3★ from 90+ reviews
- In business
- 25+ years
- Services
- 2 Furnace Replacement services
- Service area
- Florence, SC + 1 nearby
Overview
Editorial review
Palmetto Heating & Cooling lists flat-rate pricing and an $85 trip charge for weekday calls. The company notes financing options through multiple partners. Palmetto advertises 24-hour emergency and same-day service for urgent heating failures. Founder Cliff Collins founded the firm in 2000 and taught HVAC at Florence-Darlington Technical College. The team’s testimonials mention timely callbacks and tidy jobsite cleanup.
Palmetto Heating & Cooling handles furnace replacements and full HVAC installs around Florence, SC. The company states a flat trip charge of $85 for weekday service and $250 for nights and weekends. Palmetto lists financing options for larger replacements. The website states 24-hour emergency response and same-day service availability.
Vouched Score breakdown — 60/100
Editorial Review
60
46%
Google Rating
77
17%
Local Search Rank
25
9%
Review Sentiment
65
15%
Years in Business
70
4%
Google Review Volume
53
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
What customers say
Where they stand on this page:
Lowest rating on this page (4.3★ vs page best 5.0★)
Reviewers praise:
same-day responsecustom ductworkclean job sitesenergy savings
Pros & cons
Pros
Verified strengths
- Long-established (25+ years in business)
Self-reported on their website — not independently verified.
- Emergency response: 24-hour
- Financing available
- Free estimates
- Flat-rate, upfront pricing
Cons
- Mixed customer sentiment (score 65/100)
When to choose them — and when to consider alternatives
Choose them if
- You need same-day or after-hours service
- You need to finance the work
- You prefer a family-owned operation
- You value a long-tenured local operator (25+ years in business)
Consider alternatives if
- You want a BBB-rated firm specifically
Services
- Furnace Replacement
- Emergency HVAC Service
Service area
Florence, SC home · Replacement Florence, SC home
What Palmetto Heating & Cooling publishes about pricing
Maintenance plans
-
$25 per mo
As published: $25 per mo"…up 20% discount on repairs $20 diagnostic service $25 per mo. $300 Annually $300 up front payment option Home…"
Pricing model
-
Upfront pricing
As published: Upfront pricing"…nless you have a Maintenance Agreement). We offer upfront pricing on all our repair and installation services. You'…"
Estimates
-
Free estimates
As published: Free estimates"…rvice duct installation and repair. Call us for a free estimate for your system. Click here to watch a video slid…"
Contact & hours
📍
🕒
Mon–Fri 8:00 AM–5:00 PM (emergency service advertised)
Frequently asked questions
What are the pros of Palmetto Heating & Cooling?
Based on public records and customer reviews: Long-established (25+ years in business); Emergency response: 24-hour; Financing available; Free estimates; Flat-rate, upfront pricing.
What are the cons of Palmetto Heating & Cooling?
Concerns flagged from public records and reviews: Mixed customer sentiment (score 65/100).
When should I choose Palmetto Heating & Cooling?
Choose them if: You need same-day or after-hours service; You need to finance the work; You prefer a family-owned operation; You value a long-tenured local operator (25+ years in business).
When should I consider alternatives to Palmetto Heating & Cooling?
Consider alternatives if: You want a BBB-rated firm specifically.
What is the Vouched Score for Palmetto Heating & Cooling?
60/100. Top contributing signals: Google Rating 77/100, Years In Business 70/100+ Review Sentiment 65/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Palmetto Heating & Cooling been in business?
Palmetto Heating & Cooling has been operating for 25+ years in Florence, SC.
What does furnace replacement service typically cost when working with a Florence, SC provider like Palmetto Heating & Cooling?
Full gas furnace replacement typically runs $2,450–$5,300, and high-efficiency condensing furnace runs $3,650–$7,750 in Florence, South Carolina. These are area-wide market estimates, not Palmetto Heating & Cooling's quotes. For an exact price, request a written estimate from Palmetto Heating & Cooling.
What pricing terms does Palmetto Heating & Cooling publish on their website?
Palmetto Heating & Cooling's website publishes: $25 per mo, Upfront pricing, Free estimates. Promotions and plans change — confirm currently-available terms with Palmetto Heating & Cooling before acting.
Does Palmetto Heating & Cooling do Furnace Replacement in Florence, SC?
Yes. Palmetto Heating & Cooling lists Furnace Replacement among its services and serves Florence, SC and Replacement Florence, SC.
Does Palmetto Heating & Cooling do Emergency HVAC Service in Florence, SC?
Yes. Palmetto Heating & Cooling lists Emergency HVAC Service among its services and serves Florence, SC and Replacement Florence, SC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Palmetto Heating & Cooling (this company) |
60/100 | 4.3★ (90+) | 25+ | — | — | — |
| 68/100 | 4.9★ (70+) | 20+ | — | — | — | |
| 85/100 | 4.9★ (920+) | 23+ | — | 3.6★ | Highest Vouched Score Best for Honest Replace-vs-Repair Best for Furnace + AC Changeout |
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Profile last updated June 30, 2026.